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Travel Q&A

You can submit your own question to us at askgeorge@airfarewatchdog.com. We will try to answer as many as possible.

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Entries during 2012-04

Seats blocked out online, available by phone?

Q. Do airlines block out a large section of seats to make it appear there are fewer seats remaining? When Alaska Airlines cancelled the final leg of our trip, we reviewed the airline website for flights returning a day before and after our original return date. None of the alternate flights offered adjoining seats. Yet, when we called Alaska, they immediately assigned us two seats together in a section that appeared to be completely filled on their website. How likely is it that we will be reassigned seats?

A. Yes, some airlines do block out seats, even if the plane is half-empty, and sometimes a call to the airline will sort things out. They do this in part to accommodate last minute business customers who are flying on higher-priced “walk up” fares, to cater to their preferred frequent travelers, and also, in some instances, to entice consumers to purchase “premium” seat assignments for a fee. Even if you end up not sitting together, it’s always possible to ask fellow passengers to trade seats. A good strategy is to offer to buy the accommodating passenger a couple of cocktails on board, or bring along some Starbucks gift cards ($10 should do the trick) as a thank-you.

A Tale of Two Scales

Q. I recently took a trip where I was dangerously close to being overweight with both my checked bags. With this in mind, I weighed both my bags with a certified scale before leaving the house and found that each bag weighed under 40 pounds. When I got the check-in counter, however, my first bag weighed in at 57 pounds on the airline scales, the other at 42. Obviously, I switched some things around to make keep both bags under the 50-pound limit. Is it possible the airlines' scales aren't zeroed automatically? Or is this a conspiracy to add up those "overweight" charges?

A. I doubt it’s a conspiracy, but you should never trust airport check-in desk luggage scales. Most local jurisdictions have a bureau of weights and measures responsible for checking the scales at least annually, but a lot can happen between checks. It’s a good idea to carry a portable digital luggage scale if you typically travel with checked bags weighing near the 50-pound “overweight” limit so that you can check the accuracy of the airport scales. They’re available at local luggage stores or online.

Anytime you're ready...

Q. Is it possible to buy a "anytime" ticket between two destinations? I would like to buy a ticket between PDX and LAX that I can use anytime I want...but none of the websites seem to sell anything like this.

A. It is, sort of.

What you'd do is buy a fare on Southwest Airlines. If you decide not to use it on the original dates booked, you can cancel it without penalty. Then Southwest will give you a flight credit good for a year from the original date booked that you can apply to the route. If the fare has gone up or down from your purchased fare, you'll either pay more or keep the fare difference in your account.

The other way to go about this, of course, is to buy a full fare, fully refundable ticket, and those don't come cheap.

Reason to complain?

Q. Why is the general public (and readers of your column and website) complaining about the high cost of airfares? I worked in the airline “industry” from 1969 to 2003 in aircraft maintenance. Back in 1970 I flew from Los Angeles to Minneapolis round-trip. I remember well that back then the lowest fare was $350 (as an employee I paid 25 percent or $75). That 1970 $350 fare adjusted for inflation would be about $3500 in today’s dollars. You can still fly that route when there’s a sale for $250 or so round-trip (obviously, it depends on the time of year and day of week). My point is that airfares, adjusted for inflation, are still very cheap. So why do people keep on griping about the high cost of air travel?

A. I’m not sure about your inflation-adjusted math, but I agree that if airfares increased at the same rate as other “commodities” (gas prices, food, postage stamps) then they’d be a lot higher now. Remember when it cost just 8 cents or less to mail a first class letter? Some people argue that other consumer items (televisions, for example) have come down in price over the years, even adjusted for inflation, but I’m not sure that’s a fair comparison. I think consumers have been conditioned to expect low airfares thanks to an airline industry that has been chronically over-supplied for many years. It may be time to readjust our thinking as to the value of air travel.

Anything for a cheap fare?

Q. My family of three needs to fly from Baton Rouge to Richmond. Fares have been very expensive. In order to fly as cheaply as possible, I bought three one-way fares from Atlanta to Richmond for just $60 each when that route was on sale, but now I need to find a cheap fare from Baton Rouge to Atlanta in order to connect to the Atlanta-Richmond flight. I’m finding that round-trip fares from Baton Rouge to Atlanta are cheaper than one-way fares, so I thought we’d buy a round-trip and not use the return flight. (The flight into Atlanta arrives at 5:58 p.m. and I was going to buy a flight from Atlanta to Richmond leaving at 6:30 p.m. Is that too close for comfort?). However, I called Delta and was told we would be charged $150 per ticket as a change fee for a flight we didn’t take. Can Delta do that? What if we were in an accident or were otherwise unable to make the return flight?

A. Whoa. It’s amazing what people are doing these days to get around high airfares. First of all, yes you’re playing with fire here if you book a 30-minute connection in Atlanta. Atlanta Hartsfield is a huge airport and prone to delays. You probably wouldn’t even be able to run to your connection and still make the boarding cut off for your next flight. And if you miss your flight, even if there are seats on the next flight out, you’ll pay a last minute “walk up” fare which will be sky high. Delta’s rules prohibit “throwaway ticketing” which is what you’re proposing by not using the return flight of a round-trip ticket. Will they somehow charge you $150 as a change fee? I’m not sure how they’d do that successfully. Place a charge on your credit card? Send you a bill? I do know that airlines prohibiting this practice can mess with your frequent flyer miles if you break their ticketing rules too often, and travel agents are sometimes billed for the fare difference if a customer uses a throwaway ticket. I somehow doubt they have a legal recourse to go after an individual consumer, but the trip that you’re proposing doesn’t make any sense and I would seriously rethink your travel plans.

No Purchase Confirmation

Q. Back in March, I purchased a ticket online from American Airlines for an April flight from Oklahoma City to Syracuse. When I attempted to check in for my flight, I was told that the ticket had been canceled. American said that my credit card had been rejected 3 times by Amex. They also said they emailed me to inform me of the rejection, though I never received an email.   
 
I immediately called Amex and was told that American had made no effort to charge my card. Since I had to be in Syracuse for business the next day, I had no choice but to purchase another ticket, costing me $1,721.80! Do I have any recourse and if yes, what would you suggest?

A. Though it's rare, little technical goofs like this can happen from time to time. When making a ticket purchase online, you should always be on the look out for some sort of confirmation code on the page that follows and/or -more importantly- a confirmation via email. If you don't see either of the two, the next step should be to check your credit card charges. You can be sure that no charge means no ticket.

Also, $1,721 sounds awfully steep! Should you ever find yourself in another last minute travel bind, we suggest you give Priceline.com's 'Name Your Own Price' feature a whirl.

RTW Ticketing?

Q. My family and I are considering a volunteer experience in Africa. I have read about "round-the-world" or RTW fares and “OneWorld” tickets that would allow us to add intermediate stops on the trip without massive costs. Where can I find further information?

A. A company called AirTreks specializes in pricing and selling such fares and as you noted they can be bought from the OneWorld airline alliance, which limits travel on OneWorld partners such as British Airways and American Airlines. RTW fares can indeed save money, especially when bought in business or first class compared to regularly published fares in those classes, although they come with some rather complicated restrictions

An Empty Seat To Keep?

Q. My daughter has been hospitalized and will not be able to fly with her sister and I. What happens at the airport when we have three seats and only two of us checked in?  If they give our seat to another passenger will they give me a voucher? If we do not get a voucher, can I insist on keeping the seat empty and having more room for us? Our tickets were paid with Amex points and cash.

A. Sorry to hear about your daughter's illness. Hope she's better soon. Any chance you bought travel insurance for her?

If not, depending on the airline, they'll either give her a credit minus a change fee (up to $150 on a domestic non-refundable ticket) or give her the full amount in a credit. Southwest, for example, doesn't charge a change fee and your daughter can use the credit for up to a year.  But on another airline, the change fee might eat up most or all of the credit.

If your daughter doesn't check in for the flight, they'll probably give the seat away to a standby or other passenger. If you want to keep the seat empty, check your daughter in for the flight online and get a boarding pass at a kiosk. That way it's unlikely anyone else will claim the seat, although if a flight attendant or other employee notices the seat is empty and the flight is oversold, the airline may still attempt to claim it.

Trip Insurance: Cancellations in Perfect Health?

Q. I booked a vacation for 4, departing in June on an Alaskan cruise. Now one of the 4 cannot make the trip. I did purchase trip insurance, but I'm told that since this isn't due to medical reasons, a refund isn't an option. Can they do that?

A. Possibly. Travel insurance policies differ greatly in their terms of what is and isn't covered. So it all depends on the specific type of policy you purchased and its terms of coverage. Some protect you against trip cancellation/interruption due to illness, and some even allow a refund should you find you suddenly get called into work. We always recommend reading through your travel insurance policy before purchasing, so you can make an informed decision about exactly what it is you're buying.

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