American Airlines: Baggage Fees, Fares, Reviews

American Airlines Reviews

2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Items Missing from our bags once we recieved them”
by sburgess765 on May 8, 2013
RT/OW:
Round Trip
Number of Stops:
1 stop in Miami, Florida
Date of Flight:
April 2013
Seat Class:
economy
Our items were stolen. We choose American Airlines as the airline to take us to Jamaica for our destination wedding.We found out our bags were delayed in MIA after we had already gotten to MBJ. Worst off once we finally recieved our bags things were missing out of them. Two days before our wedding we are dealing with stolen items. And worse then that once we returned home and are attempting to contact the airline for assistance no one is willing to help us. Everyone is referring us to someone else. My husband has been in and out of layoff we cut and save to have our wedding and our stuff ends up stolen. And worse off they wont help us. They referred us to some managers e-mail address. This just isnt right. Are supposed to add replacing items stolen to our already list of things to due once we both are back to steady work? We gave our bags to American Airlines and American Airlines should handle this. That's customer service not transferring us 3 times and giving us an e-mail address. Don't do it. Well at least don't give them your bag you wont get back everything you gave them and they wont help you.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“The best way to go!”
by Jerry on May 7, 2013
RT/OW:
Round Trip
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
November 2012
Seat Class:
economy
American only has one stop from Fresno to Greensboro/Highpoint, NC. A decent size plane but not large, 2/3 seats across. No stress changing planes. Delta stops in SLC and ATL so your rushing on railsystem to catch a small plane in Atlanta, more stress. Other airlines has layovers, stress changing terminals, etc. Go American! I've flown Delta for 15-20 years until last year, what a difference on American. Jerry C in Clovis.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Negligent Flight Attendant's & Resulting Injury”
by KelseyP28 on March 19, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
March 2013
Seat Class:
economy
American's policy is that flight attendants ensure that the luggage people bring onto the flight is within weight and size limitations. American allowed a passenger to bring on his suitcase which did not fit in the overhead compartment and was too heavy for him to lift. The bag fell on my neck and shoulder as I sat in my assigned seat. Resulting in muscle strains, and numbness of my arm. I had to get doctor attention and incurred medical bills. After spending over an hour on hold with American's corporate office I was told they could do nothing for me. If you want to feel safe do not fly American.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Pleasant Surprise”
by pm1027 on March 18, 2013
RT/OW:
Round Trip
Number of Stops:
1 stop in Los Angeles, California
Date of Flight:
September 2012
Seat Class:
economy
With all the controversy surrounding AA prior to our trip to Maui (pilot and flight attendant labor issues), I was very anxious about we might encounter on our flights between Denver and Maui. I knew we had a tight connection at LAX going out which made me even more anxious. I expected delays and cancelled flights from pilots calling in sick at last minutes or mechanical issues with their aging fleet. However -- at least for this one round trip -- I must give AA their due. Once we got through security at DIA, all went well. Gate and In flight crew service were courteous. Flights for the most part departed and arrived on time.
Once upon a time, this was "standard of care" in the airline industry. Now, it seems we're elated to have an uneventful flight as if it's to be considered "above and beyond". I do have to say that I prefer the "leather/vinyl" seating on United Airlines though as opposed to the cloth -- at least I can wipe it down with my disinfectant cloths (no, I'm not a germophobe -- but I am a nurse).
So, while I still can't claim to be a big fan of any airline (except Quantas who ROCKS), I do give AA props for taking good care of us this trip.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Worst Customer Service Either”
by Vivee on March 17, 2013
RT/OW:
Round Trip
Number of Stops:

Date of Flight:
March 2013
Seat Class:
economy
Encountered the surliest flight attendant in my 30+ years of flying. I simply asked "Do you have cream" when she set black coffee in front of me. I was not intimidating or angry (I have never been able to be intimidating even when I wanted to be), and her snarly response was "YEAH BUT YOU GOTTA ASK FOR IT! I CAN'T READ YOUR MIND" (Wasn't that what I just did?). And BTW -- they did not have cream, only powdered creamer or milk. She yelled loud enough to be heard for at least a few rows in front and back of me -- I felt like a small child who had just been spanked in front of the whole class -- instead of an almost 60-year-old college professor who would never and has never spoken to my students with such disrespect. If flight attendants are underpaid and oveerworked -- and I don't doubt that they are -- they should take it out on their employer, not paying customers who are making very routine and reasonable requests. If this incident is representative of the flight attendant's people skills, she should look for another line of work.
Check-in both coming and going was extraordinarily long -- is this the result of the sequester. Trip back home from San Antonio to Dallas was delayed by 4-hours due to weather. I'm not complaining about the delay -- better safe than sorry -- but the pilot and flight attendants seemed flustered and disorganized. Was this the first time they had ever dealt with weather-related flight delays? And when we arrived in Dallas after midnight and missing our connecting flights there was only one tired and irritable ticket agent who had been called in at the last minute to deal with assisting people with re-booking. Also there were several of us who for one reason or another, ended up on the other side of the security gates, and no security personnel to help us get back to the secure side where the ticket agents (and plugs for our worn-down cell phone batteries) were located.
If you know you have a flight coming in late, you should have airline/airport personnel who hang around long enough to take care of the needs of those passengers. I hope that the merger between American Airlines and US Airways will result in improved attitudes of the continuing staff.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“They are con artists”
by jcreview on January 24, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
February 2013
Seat Class:
economy
Stay away from them. AA has the worst service I've ever experienced. I booked several trips with them and events happened that caused me to shift 3 flights, two of them with AA. I booked each round trip flight for roughly $180. To change one flight, they wanted to charge me $250 in addition to my $180 between the same locations. It was less expensive to book a new flight ($101.) I then canceled my flight ($180) and recieved a credit for $30. (canceling costs $150). Mind you this is over three weeks prior to the scheduled flight. So a total of $71 was quoted to me over the phone by AA's reservation people(a one-way instead of round trip) . I booked it. Turns out they billed me $25 seperately to use the $30 credit. They did not tell me this fee applied a random charge of $25 just appears. So i cancel a $180 reservation 3 weeks in advance and get a $5 credit towards a new reservation that was just 12 hours apart from the old time. Never using them again.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Too expensive for the service and length of travel”
by starpalma on January 16, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
December 2012
Seat Class:
economy
I paid $603.00 to fly from Miami to Puerto Plata (Dominican Republic) that's about 700 miles. Not good. This is proof that monopolies are not good for the consumer at all. American seems to have a monopoly on the non-stop flights from Miami to Puerto Plata, thus the expensive price. I can't find any airlines that flis there non-stop for a cheaper price.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“american airfines”
by renan on December 24, 2012
RT/OW:
One Way
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
December 2012
Seat Class:
economy
will rather loose me as a valuble custumer than work it out very poor custumer service will never fly american again
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“American Airlines will lose your luggage... Forever.”
by AbbyE on October 27, 2012
RT/OW:
One Way
Number of Stops:
No stops
Date of Flight:
October 2012
Seat Class:
economy
I recently traveled to Las Vegas with my husband for a mini-vacation that ended up NOT being a vacation at all. My husband's bags arrived late and mine NEVER arrived. I am home from vacation and American Airline agents still have no clue where my bag is. They can't even tell me if it's in the United States! I will more than likely never see my belonging again. To top it all off, I spent 90% of my "vacation" on the phone with AA agents and shopping in stores to replace my items. I couldn't even go to the pool because my swimsuit was lost!
I paid $25 for my bags to fly on American Airlines...and I never saw them again. Do not trust American Airlines. From now on, I will fly Southwest or Delta.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Worst Flying Experience Ever”
by em4 on September 30, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
September 2012
Seat Class:
economy
I wanted to warn all travelers to NEVER fly on American Airlines. They have delayed my flights, had to completely change them, then I missed a connecting flight because of them anyways, then they delayed me 2 hours so I would miss a connecting flight again. Both times have had lines that lasted over an hour and the employees were less than willing to help. They have been hardly accommodating to how much they have ruined what was supposed to be a short, easy trip. I will never again fly with American in my life and I would advise anyone and everyone to do the same. Save time and take your money elsewhere because AA had proven to be the biggest waste of time and money in my flying career, which is extensive.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Don't fly on a Bankrupt airline.”
by BBRalph on September 25, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
September 2012
Seat Class:
economy
Both legs of our RT were delayed. The return from Las Vegas was delayed over 2 hours and 30 minutes. We already had our boarding passes when we arrived at the Vegas airport, but had to wait in line at the ticket counter for an hour and 45 minutes to check one bag.It was chaos as there were no American agents helping on the floor. Credit to the Airport Management Officials at McCarran for preventing a bad situation.
I don't see American's labor problems getting any better, especially with the holiday season coming. I'll not be flying with them until they get out of bankruptcy.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Worst Airline Personnel EVER”
by ceubank on September 23, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
September 2012
Seat Class:
economy
I have a physical disability, a torn femoral artery that is held closed with a clamp. My flight from ORF to DFW was delayed 40 minutes for "maintenance requests" When we landed I asked the stewardess to call ahead to hold my connecting flight. She smiled and said we already did and they are expecting you, but you need to run. I explained I could not run and she said I needed to hurry as fast as I could. I did run, causing bleeding in my leg and severe pain. When I got to the gate the door was closed and the gate attendant said, you are too late. The flight was scheduled to depart at 9:15 and I arrived at 9:10. She was rude and not helpful or understanding at all. I had to spend the night in Dallas and catch the next am flight. While I waited to catch my plane the next morning I listened to a gate attendant and ground crew talk about intentionally making passenger miss their flights and laughing about it. It seems no one at that company cares about passengers.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“AA Inconsiderate to Customers”
by GBegley on August 6, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Chicago, Illinois
Date of Flight:
July 2012
Seat Class:
economy
I booked a roundtrip flight from SDF to MCI July 27th/29th. I noticed I had received a call from an 800 number at 4:30AM but NO message was left. I called back and it was AA, they had called to let me know they cancelled my flight. I could take a flight departing 18 hours later. I have obligations as a mother and work the next day so that was not an option. I managed to arrange a ride and payed out of pocket. I was assured I would receive a refund by TWO AA employees. They informed me the request was in and that I would be contacted within 5-7 days by the travel agency I used. After 7 days I had not received a call and according to the online refunds, NO request had been put in. I called Monday morning and waited on hold for 1 hour before a refund call center employee named Debbie came on to ask me my flight number and put me on hold for 10 more minutes. She then came back on and asked what my issue was and put me on hold for another 10 minutes. She informed me that she had put the request in and that I should hear from my travel agency within 5-7 days about my unused ticket. It wasn't an unused ticket!! AA cancelled my flight. They did not issue the refund request when they were suppose to. They didn't bother to leave a message when they called to cancel my flight at a very inappropriate hour. A simple email should have been in order if no message can be left. Instead, I was suppose to show up at the airport to find out i'm stranded in Kansas City because I did not answer the phone at 4:30 in the morning?! I am not only out money for the ticket but what I had to pay a ride to return to Kentucky. AA customer service kept me on hold for unreasonable amounts of time, 1 hour 22 minutes to be exact. My travel agency did not cancel the flight and I didn't miss my flight. AA cancelled it and their only option was unreasonable. I can understand why the refund is issued through my travel agency, but their neglect to put in the order after the cancellation is ridiculous. I fly several times a year. I will opt for a higher price if necessary to avoid ever using AA again.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Repeat customer”
by Carolentx on July 30, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
July 2012
Seat Class:
first
Have flown this route several times and always happy with on time departure and arrivals.great flight with enjoyable staff.best way to fly Dfw Rno.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Bad service”
by Debbie2 on July 30, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Miami, Florida
Date of Flight:
December 2011
Seat Class:
economy
My purchased a ticket for my daughter when she arrived at the airport she was told she was put on stand by when in fact we purchased a regular ticket. She is on a limited time frame to get home from school. They also know there is mass exit from school for these students. They are studying international so flights are very limited from Grenada. Delta was by far the best in travel from this destination . AA you stink and shame on you treating your customers like this!!!!!!!!!!!!!!!!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Horrible wait on standby”
by Hilda on July 18, 2012
RT/OW:
One Way
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
June 2012
Seat Class:
economy
Had brain surgery la on 6-12-12,flight back to Nashville was booked for 6-24, we arrived 15 minutes late to check bags, baggage told us to be sure and let agent know about surgery,he put our bags at front of line,ticket agent was no help at all, she could have been offered us some alternative but she actually suggested we leave our luggage,just leave it ! She said she could get us on another flight but we would have to go through Dallas(we had direct flight to avoid as much hassle as possible) what she did not tell us is that we would be on standby...for at least 8 hours! I was very ill and my husband has multiple sclerosis,so the whole ordeal was very difficult for us both. We finally arrived in Dallas around 9:30,we barely made our connecting flight to Nashville,we got to gate( after the American airlines guy who was transporting me in a wheelchair stood around for 5 mins or so after me pleading with him that we had very little time to make it to the connecting flight) we get to gate and they tell us we are too late, so I burst into very painful post brain surgery tears,suddenly we could board, we arrived in Nashville about midnight. Had family waiting all day in Nashville to drive us home to Knoxville,we got home at 4 a.m. A long horrible day all because the ticket agent could not be decent and give us a break,and our luggage arrived before we did.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Pretty smooth flight”
by cc070901 on July 9, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
July 2012
Seat Class:
economy
TV didn't work on first leg, so no entertainment at all.
Felt pretty smushed between the persone in front of me reclining and the person's knees behind me
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“AWFUL TERMINAL CUSTOMER SERVICE”
by RRR222 on June 23, 2012
RT/OW:
One Way
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
June 2012
Seat Class:
economy
Terminal agents are nothing short of rude, impolite, inconsiderate, and argumentative. Not to mention that American airlines was extremely short staffed... Upon a major flight cancelation due to weather on the east coast, american airlines had maybe 3 agents for well over 400 passengers. They offered little to no accommodation due to the issue not being their fault and repeatedly said "It's not our fault, so why should our company lose money?" (Her name was Debbie, outside of gate C-20) News flash, between the mean, "Too busy to care" attitude and clearly greedy and selfish company (As two terminal agents pointed out several times) this company will lose money via decline in customers. If they invested a bit more in their customers, maybe I wouldn't be swearing off such a despicable airline. Although upon requesting a blanket for my overnight stay, after an argument, one of the terminal agents finally gave me a blanket. . .
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Terrible experience”
by Uruguay on June 19, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Montevideo, Uruguay
Date of Flight:
November 2011
Seat Class:
economy
I departed Newark to Uruguay with a stop in Miami; four hours wait; change of plane. After dinner on fly, announce we have to return Miami: ash at Montevideo from chilean volcano. Return to Miami arriving at 3:00 AM and complete abandonment from American. They gave us a voucher for a trip Miami-Montevideo with no date on it. Imagine with a 200 passengers on that plane, when I could get a place?. No help from American for anything: no a glass of water. When I asked to return to Newark they "offer" me a ticket for 688 dollar in a regular trip of 188 dollar. I had to spend the day in the airport and look for a tranfer myself to another airline. That's American Airlines.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“disaster preventable , baggage animals, refusal to pay damages”
by aholemagnet on June 8, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Miami, Florida
Date of Flight:
February 2012
Seat Class:
economy
american airlines and others are notorius for bad poor and outragiously inept baggage handling. This time it was clearly their fault. in past i had bags boxes radio inside and other damaged badly by smasing. i one time witnessed a handler giong through the screening process of check bag pick up bag and toss it down with force. i lost what was inside. they said we dont cover electronics and ahve a list of things they dont cover or take up for. This time it was their fault as they took my carry on luggage, i had made s ure to carry on to not lose what was inside. Video camcorder , and a expensive juicer. to my shock when i got to the gate, packaged in a plastic lined cooler that looked like wheel on luggage with artilary proof inside, i was told there was no more room for carry ons. i could not think fast enough but pushed the words out. ill take the next flight . i was rudely told they were sold out. in a state of shock, fearing for worst , i goton board and left my bags wtih them. i said this is not made for check in. i said it had to be taped shut. they took my bg and i did not see it for four days after . it was first lost, then given back to me in shambles of tossed and rough handled bags in a plastic bag where my bag was turned upside down handed to me with things falling out. I was in shock and then found out my camera was in side pocket of the bag and smashed to not work ever again. it was new and i nevre got to use it for the films i was giong to take and participate in a film festival i waited years to get to. My whole reason for being there was gone . i was left in jamaica for three months with no way to take film and i reported this bag missing day one, at landing and then reported damage when i saw what took place. I made a damage baggage report and stated that the camera i had though was lost was actually inside a side pocket zipped and when i went to go pull it out to use it. i saw it was beyond repair smashed. they refused my claim months later. " stating that it was not properly packaged . LOL. i was given no way to package this against gorrilas carlessdrug addicts handling bags in one flash second nor could i find a alternative then give up my child at gate to them. I now am going to file a class action law suit against them and personal one, to claim thousands in damages..or million in emotional abuse and distress. this is clearly an airline that could care less about people but your money. My bags your bags or loss is of no concern to their wrecklessness.

American Airlines

Thanks and Welcome!

Get Our Best Fares
in Your Inbox!

American Airlines

Thanks and Welcome!

Get Our Best Faresin Your Inbox!

Get Our Best Fares
in Your Inbox!