American Airlines: Baggage Fees, Fares, Reviews

American Airlines Reviews

2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Route Ending Early April 2012”
by anonymous on February 14, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
It's a regular flight as far as a regional jet flight is concerned (small jet with 1 seat on the right and 2 on the left). Have flown several times and had another flight scheduled for May 8, but they are cancelling all flights on this route after April 3, 2012. Bummer.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“madding”
by anonymous on February 14, 2012
RT/OW:
One Way
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
February 2012
Seat Class:
economy
We had a flight from Miami to Kansas City we stopped in Dallas we miss our flight because the pilot had to leave 2 min. early 14 people miss that flight will never fly with AA unless I have to... That was AA fault they should not make flight times so close that people can not make them... And than our next flight was 20 mins late go figure...
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Take United”
by anonymous on January 30, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
January 2012
Seat Class:
economy
We were first stranded at the gate (while on the plane) for nearly 3 hours while the crew decided whether or not the plane was safe to fly. By the time they decided it wasn't we had missed any chance to get on any other flights that night. We were told a shuttle would pick us up from the hotel at 8am to take us back for an 11am flight. There was no records of any 11am flight and the shuttle was canceled. We were then told that it was up to us to figure out a way to the airport and then home. I was 28 hours late getting home. That happened last weekend, I wrote to them several times about it and I have yet to receive an apology despite even being a loyal American AAdvantage member. On that same trip our room at one of the hotels was a little late. The manager came out to apologize and bought us lunch. That is an example of great customer service. I will be returning to that hotel. I will not be returning to American Airlines.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Not helpful in Los Angeles”
by owen3009 on November 7, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
November 2011
Seat Class:
economy
I now recall why I have many hundreds of thousands of miles with Delta and United and several thousand on American. If there is ever a choice, I doubt I will fly American. The counter people were rude and offensive, even though they were having a very happy time amongst themselves behind the counter. The signage was horrible at LAX for check-in and they were very offended that I had come up to the bag drop to ask a question. After moving the party of six down to check-in, there were a number of agents chatting amongst themselves, while there were a number of people standing in line waiting. Once we were to the counter, they definitely were not pleasant. I know one traveler (or a family of travelers) really doesn’t matter, but I wanted to point out what we experienced.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Terrible”
by DwayneK on October 21, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
October 2011
Seat Class:
economy
I missed my return flight, Called them and told them I would be missing flight. They told me to come in to airport when I got back to town and they would put me on standby..When I arrived at airport they told me I had to buy a brand new ticket to get home. I ended up spending 3X the amount to get home than the entire round trip ticket cost me. NEVER FLY AMERICAN!!!!!!!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Is This an Airline on the Skids?”
by ronc41 on October 20, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
September 2011
Seat Class:
economy
Dirty cabin, uncomfortable seats, malfunctioning equipment, a listless cabin crew---need we say more? Reading lights that weren't working, audio system problems that interrupted in-flight entertainment repeatedly, and an overhead video screen that came loose upon landing and hung swinging from a single screw over the heads of departing passengers. Cheapest price we could find for this flight, but you obviously get what you pay for.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Hudson Valley Heading Home”
by StarDust on September 23, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
August 2010
Seat Class:
economy
I had a wonderful flight home.. I highly recommend this flight for anyone going to Orange Co., NY and back!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Special Needs Services is TERRIBLE.”
by Eliante68 on September 19, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Chicago, Illinois
Date of Flight:
September 2011
Seat Class:
economy
My Mother has moderate Alzheimer's Disease and had a layover in Chicago. I notified 4 different agents on 4 separate occasions about this and was assured by every agent that she would have a "meet and assist" to escort her to her next flight. No one showed up. She stood around waiting, then went to a screen to try to find her gate #, got lost, confused, and eventually found two police officers who thankfully got her to her gate. Upon attempting to resolve this with managers from AA, I wound up with a snippy "representative" who essentially told me it was my mom's fault for not waiting at the gate for someone. I will NEVER fly nor recommend AA to anyone. Biggest thumbs down rating.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Last flight ever on AA 272”
by esh023 on September 13, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
August 2011
Seat Class:
economy
Taken this flight dozens of times over the last 6 years. Mostly because it's a cheap nonstop and about a third of the time there are first class upgrades available. American has a couple of aging 757s they rotate for this service. On August 14 an American employee pulled my briefcase out of overhead storage and forced me to store it under my knees for the whole 5 hour flight. Already had my backpack stuffed under the seat in front of me. Thought there was supposed to be some policy or rule against blocking window exits in this manner, but after personally objecting and sending letters to both AA and the FAA guess not.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Never Fly American!”
by dh76513 on August 15, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
July 2011
Seat Class:
economy
Since 2006, my wife and I have been securing gate passes from the airline counter agents to either meet or greet my minor son at the gate at the Hartsfield-Jackson International Airport in Atlanta. Most recently, my son flew on American Airlines and landed in Atlanta on July 09, 2011 (flight 1472). My wife and I secured gate passes from the American counter in Atlanta to meet my son at the gate. For his departing flight on July 30, 2011 (flight 1699) we again went to the counter to secure gate passes to see him safely board the plane. On this day, however, we were told only one of us could accompany my son to the gate. When I explained to the American agent that on his trip here we were both provided with gate passes, she inferred that we were dishonest and stated that only one person could accompany a passenger. I even pointed out the agent who previously gave us a pass as she was also working the counter. This individual denied providing us with gate passes. I have been flying my son back-and-forth for the last six years on a variety of airlines and this was the first time I have ever been told this was an “airport” policy much less being publically humiliated at the counter. If you enjoy the unexpected and you long to conduct business with an airlines that is always “right” then by all means take this culturally un-American adventure and fly American!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Inconsistent Baggage policy”
by sadhana.bibhor on August 10, 2011
RT/OW:
Round Trip
Number of Stops:
2 stops in Chicago, Illinois and New Delhi, India
Date of Flight:
August 2011
Seat Class:
economy
I had a flight today from Salt Lake City To Kathmandu, Nepal (via India). The problem is although it clearly says in baggage allowance (see baggageAllowance.jsp in American airlines website) page that passengers can check in 2 bags for "Travel to/through/from Asia". However, I was only allowed to check in one bag free and I had to pay extra $60 for the second bag. The person at the counter was said that because I was traveling through India this was the case. However, India is in Asia. There is a line that allows only one bag for people who travel to India in "Travel to/through/from India" section. However, my final destination is Nepal. There is inconsistency in policies as India is in Asia.
On top of this my flight was delayed by almost 30 minutes and I had barely 30 minutes to catch my next flight from Chicago to Delhi. When I finally reached my terminal the woman (Maria G) at the counter was rude when I asked her if baggage had been transferred or was in process of transfer from Salt Lake City flight to the flight to Delhi. She rudely said that I would have to go to the counter at the front of the airport to find the status of the baggages. Are you serious?
This is not my first time flying American Airlines but this certainly will be my last and I will never recommend anyone to fly with these guys with the kind of service and inconsistent policies that I have encountered today.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Great Flight, Terrible Check-in”
by calebhays on June 28, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
February 2011
Seat Class:
economy
While the flight itself was just fine, the check-in experience was terrible. To make a long story short - don't check bags and don't expect your plane to leave on time (or even on the same day).
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Gulfport/great airport”
by dan4500 on June 15, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Dallas, Texas
Date of Flight:
May 2011
Seat Class:
economy
GPT is a great airport for southern MS & even New Orleans. Easy to get in and out by auto. Uncrowded but excellent airport facilities. Probably same ground travel time to northshore LA as MSY.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Stranded in Chicago ~ again!!!”
by PriscillaL on June 15, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Chicago, Illinois
Date of Flight:
May 2011
Seat Class:
economy
Be careful of the fastest flights ~ we had a layover in Chicago and had to stay the night, our flight was cancelled. Coming home our flight was cancelled, so had to stay an extra day in Pittsburg and went through Dallas the next day, which wasn't fun, added a day and 2+ hours to our flight time. Hummm...me thinks I will go a different way to Pittsburgh next time
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Tight Squeeze”
by Jandy on June 10, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
Seats were close together; felt very cramped. Overall the flight was good and the price I paid to travel was GREAT.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Great flight ! Great rate !”
by jeanidmt on June 10, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
June 2011
Seat Class:
first
Even though I was not able to upgrade on the return flight, it was great flying on a new plane
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“horrendous”
by juliejones39 on May 25, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Newark, New Jersey
Date of Flight:
May 2011
Seat Class:
economy
I missed the connection and ended up being 5 hours late to a different airport, they could have flown me from Chicago and I would have arrived an hour later than my scheduled arrival time
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Flying is more of a hassle than it need to be”
by debvg on May 16, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
Just getting through TO the security line was a joke. American airlines people are stationed in front of security to make sure that passengers have only two carry on items. What a joke. When passengers ACTUALLY board the plane they have tons of stuff or oversized luggage. Left me scratching my head about the absurdity of it all.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Average trip to Rome”
by texastraveller on May 12, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Chicago, Illinois
Date of Flight:
April 2011
Seat Class:
economy
After several time changes in the months prior to our trip, the flight was fine. Nothing special. It was on time, there were 2 movies, and meals were fair. (although 2 of us in our area got sick after eating the dinner...)
Sadly, we were in the row of seats that doesn't recline. Doesn't make for a comfortable trip.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Guess I Was Lucky to Get There At All”
by mmilner4 on May 10, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
I accept all the extra costs and hassle of flying but American showed zero accountability for my time or comfort during a recent RT from LIT to ORD. Neither flight was close to on time but no one from American seemed to care (about 1 1/2 hours each way). No restroom on the first flight!! Although the second flight was delayed because we had no pilot for over an hour, the only apology was for the rain. Flying out of Little Rock is off my agenda as well as the use of American.

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