Alaska Airlines: Baggage Fees, Fares, Reviews

Alaska Airlines Reviews

2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Love the hydraulic fluid leaking out of the wing.”
by oldmanfmdac on January 5, 2012
RT/OW:
One Way
Number of Stops:
No stops
Date of Flight:
December 2011
Seat Class:
economy
On a flight from Los Angeles to Seattle I noticed hydraulic fluid leaking out of the wing. At 36k feet because of the temperature was barely leaking looked like a gel. But when the plane was at lower altitudes leaked like a seive. I have video if anyone is interested.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Horrible customer service”
by Tpaventy on November 16, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
November 2011
Seat Class:
economy
My flight was delayed causing me to miss my appointment and spending a night in an airport. Stuff happens right? I get it. But Alaska did nothing to compensate me for the missed day of work, the hotel night booked at my destination or just apologize for the hassle of a flight they screwed up on causing for a disastrous trip. In fact the customer service people acted like I should apologize to them for bothering them with an obvious problem. Funny thing is when I got to the airport I automatically went to Southwest and tried to check in, when the agent realized I was on Alaska she said "oh you'll be back" and laughed! Guess she was right, I'll never fly Alaska again! Which is sad because I fly to Hawaii 3-4 times a year, guess Hawaiian Air is gonna get that business - unbelievable horrible service!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“LOVE PS AIRPORT!!!!”
by realestate on August 11, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
March 2011
Seat Class:
economy
the Palm Springs airport is small and so beautiful you step off the plane and in a few steps you are outdoors in the warm sunshine it is small town and "oh so charming" Alaska is great good service and always on time we fly to palm springs 4 or 5 times year...LOVE IT
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Great”
by bump on May 22, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
December 2010
Seat Class:
economy
My husband and I have flown these flights several times, since we are permanent residents of Palm Springs and have adult kids and grandkids in the Seattle area. We need more non stop flights in the summer. I am not a happy flier, so the less than 3 hour flights are wonderful! Usually on time and no long lines in Palm Springs. Seattle could be a bit more organized in security!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Information not forthcoming”
by Severin on May 20, 2011
RT/OW:
One Way
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
This flight was ultimately cancelled; but boarding time came and went, departure time came and went. All that time the employees kept coming and going, but not once in was any information given until "flight is cancelled" incredibly rude. The worst though was the aftermath! It took hours for the staff to resolve the future "fate" of their stranded passengers. Long long lines at the ticket counter.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Groped in security”
by katdarcy on May 10, 2011
RT/OW:
One Way
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
The Alaska check-in was fine, security was horrible. decided to opt out of scanner so had to submit to being felt up front and back. Is this really necessary?
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“I love Alaska Airlines!”
by sasund on May 6, 2011
RT/OW:
One Way
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
I have always flown Alaska, but never really knew how good they were until I flew a different airline on the way to Miami. I'm not sure if you can ever get truly comfortable in Economy, but the flight attendants and gate attendants were friendly and wonderful. It makes the entire experience that much better. Alaska sets the standard for quality customer service all across the board. I am still bothered that if you need a meal you have to purchase it, but the meals were pretty decent. And to top it off, by the time I got to the luggage carousel, the luggage was already coming out to pick up. Yea Alaska you ROCK!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Better than I expected”
by smajd86 on May 5, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
I usually fly in Alaska/Horizon's much smaller planes. I was pleased by the leg room in my economy seat. I was pleased that the gate agent had changed my seat from a center seat to an available window seat without my request. It was a pleasant surprise when I heard my name as I arrived at the gate.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Late Outbound”
by dynamis47 on May 5, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
I hour late leaving Burbank--waiting for inbound flight on same route. But alerted by airlines before departure from home via cell phone.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“About what I expected”
by frankgallina on May 5, 2011
RT/OW:
Round Trip
Number of Stops:

Date of Flight:
February 2011
Seat Class:
economy
The flights were full and the menu items for sale were limited. the typical cattle car experience. the available for purchase foods were very limited ond they ran out of the entres. so on a 1 to 10 this was truely a 5
thanks
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“kids!!!”
by christineapage on May 5, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Los Angeles, California
Date of Flight:
May 2011
Seat Class:
economy
Good news: On time, luggage arrived with me.
Bad news: It certainly wasn't Alaska's fault, but there were at least a dozen little kids on this flight, plus two babies, and they were all at their noisiest. The babies cried loudly the entire trip (one a couple of rows ahead of me, the other a couple of rows behind) and the kids directly behind me were arguing and kicking almost the whole time. I got lucky and the middle seat in my row was vacated, so at least I had a tad bit more room as I cringed at the noise level. Other passengers were also loud, rude, and not following flight attendant's directions. Again, not Alaska's fault, but this was a pretty miserable trip both directions.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Pleasant flight”
by Moorea on May 5, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
We fly Alaska about once or twice a year. This recent flight was very good. Boarded and took off on-time.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Pleasant service providers; on time.”
by edworb on May 5, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
Each flight (going and coming) was on time, one even a few minutes early! Was able to get an exit row seat...not very comfortable but lots of leg room. Flight attendants were pleasant and helpful.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Horizon is better than average”
by tanners47 on May 5, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
Pleasant staff on board, still serves a free cookie and free beer or red wine....planes smaller but adequate, ala carte functional for larger carry-on baggage
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Great service on Alaska”
by JeffBusby on May 1, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
Friendly crew and top notch service on the flight down to Hawaii. Free mai tais for the plane before landing. Saved more than $200 per person compared to flying out of YVR.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Connection didn't wait”
by paulkester on April 29, 2011
RT/OW:
Round Trip
Number of Stops:
2 stops in Seattle, Washington and Chicago, Illinois
Date of Flight:
April 2011
Seat Class:
economy
We flew into ORD on Alaska. Because of weather, we were late getting in. We hurried to our connection on American and they had just closed the door for boarding so we ended up at ORD for 6 hours.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“check in with alaska @ denver good, check in with frontier @ seatac grumpy!”
by stmtodd on April 28, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
everything with alaska airlines was good. good customer service all the way around. check in with our return flight back with frontier...the animals on the commercials may be funny and friendly but people at the check in counter...look out! everything else on frontier was pretty good though - especially the extra leg room. our <2 year old had enough room to stand, move around a bit and play.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Nice flight - Both Ways”
by Puckharasho on April 28, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
March 2011
Seat Class:
economy
We left Seattle early and had a smooth flight all the way. Traffic from the airport to Waikiki was worse that the flight. Return flight was smooth and uneventful. Crew were nice and freindly.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Consideration”
by dinneen on April 28, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
March 2011
Seat Class:
economy
I am handicapped. When I told the staff after first coming for the flight home, I told them I thoiught I had a seat right after the bulkhead. Acxtually, I was wrong. However, after I mentioned that to her, she went ahead--she could tell I was not doing well--and asked the staff at the door to put me in first class if possible.
It happened. I was honored, surprised and very happy. It was a special pleasure. All staff were excellent and my ride down to get my luggage topped it off.
Terrific, Alaska Airlines!
Dolores I Dinneen
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“POLITE SERVICE, ON TIME, EASY, BEST PRICE”
by happyhj on April 28, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Portland, Oregon
Date of Flight:
April 2011
Seat Class:
economy
ALSAKA has a very easy reservation system online. I like being able to choose the exact flight I want based on my own criteria (price). For my itinerary, Alaska always seems to have the best price.
From check in to in-flight, service is always friendly and flights are always on time. They have never misplaced my luggage.
Yes, the planes could be more luxurious but then the prices would be higher.
I am a happy customer and will continue to fly Alaska and Horizon.

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