Airfarewatchdog

Alaska Airlines

Airline Code:AS
Lounge:The Board Room
Airline Alliance:N/A
Frequent Flyer:Mileage Plan
Magazine:Alaska Air
Website:www.alaskaair.com
Alaska Airlines Contact Information:
Reservations (from US):1-800-ALASKAAIR
Reservations (from GB):00 800 25275200
Mileage Plan (from US):1-800-654-5669

Hub Airports: Seattle-Tacoma International Airport, Ted Stevens Anchorage International Airport, Los Angeles International Airport, Portland International Airport

Alaska Airlines Baggage Fees
First BagSecond BagAdditional BagsOverweight BagsOversized Bags
$20$203rd: $20; 4th or more: $50 each51-100 lbs: $5063-80 inches: $50; 81-115 inches: $75
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Alaska Airlines Reviews

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Superb Service

    by Lisasmall67 on April 5, 2014

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    September 2013
    Seat Class:
    economy

    I fly this route every year and had always flown with Hawaiian. Never again.This airline in my opinion is way above anyone else I have flown with. They care about their passengers and want you to be comfy and relaxed. A great trip to and from and will be flying with them again in two weeks and then again in October..

    1. Flight Rating

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    4. Seat Comfort:

    Easy As Pie

    by sweetsam on March 20, 2014

    RT/OW:
    Round Trip
    Number of Stops:
    2 stops in Portland, Oregon and Seattle, Washington
    Date of Flight:
    March 2014
    Seat Class:
    economy

    I checked in the evening before. At the airport there was NO hassle. Staff was considerate and friendly - - even when they discovered too large of a liquid container in my carry-on. Besides the usual drinks, we were offered a complimentary glass of wine or a Northwest beer. They handled my carry- on for me. No T.V. but it was a great flight anyway. Can't beat the price so I'm going back in July.

    1. Flight Rating

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    4. Seat Comfort:

    Finally good flight COS to Anchorage

    by mhende2 on January 4, 2014

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Seattle, Washington
    Date of Flight:
    December 2013
    Seat Class:
    economy

    Alaska has just started serving Colorado Springs with flights to their hub in Seattle and on to Anchorage so thought I'd give them a try rather than drive to Denver for flight with another airline that was $40.00 less. The check-in was no wait and nice workers. The flight was on time at every take off and Landing on the trip. The ease of using Colorado Springs airport and saving the trip driving to Denver and back to save $40 was easily offset by the great experience on Alaska and will be making the trip again in May.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Very good airline.

    by normaCameron on October 26, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    December 2012
    Seat Class:
    economy

    I had planned to fly on Allegiant Airlines, but they no longer had direct flights from Palm Springs to Sacramento area, and Alaska Airline did. Over all it was a nice trip, but Allegiant Air had been less expensive which would have been a bonus.

    1. Flight Rating

    2. Check-in Experience:

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    4. Seat Comfort:

    Alaska takes great care of their customers!!

    by CRStardust on May 22, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Seattle, Washington
    Date of Flight:
    July 2012
    Seat Class:
    economy

    We had a three hour layover in Seattle..Alaska gate agents and ticket agents, basically all personnel working for Alaska at Sea Tac most helpful and kept us informed of the delays....personnel in Burbank also most helpful. Only negative...bag was damaged somewhere along the way.....

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Alaska has made huge improvements

    by lorenelynn on May 21, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Seattle, Washington
    Date of Flight:
    December 2012
    Seat Class:
    economy

    Alaska Airlines has come a long way. They have made a bunch of improvements to their planes, including upgrading the seats, the entertainment, and general service. They have a few very new planes that are excellent: comfortable, in-flight wireless, and better storage in the plane.

    1. Flight Rating

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    4. Seat Comfort:

    Gotta love this non-stop

    by BobD on March 29, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    January 2013
    Seat Class:
    economy

    Coast to coast without stops - a luxury in todays world of cut service airlines. Up to date planes, friendly crew, clean seats. This airline cares and proves it. I won't fly any other way to Beantown.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    great Airline

    by goddessrocks on March 25, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    March 2013
    Seat Class:
    economy

    I've flown hawaiian for years to the mainland and love their service but this tinme Alaska had a very very inexpensive non-stop 350$ RT.... And it was early getting in and smooth as silk flying with great service!!! highly recommend them!!! This flight to oakland is a no brainer.. only draw back is it gets in at around 1130 pm...

    1. Flight Rating

    2. Check-in Experience:

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    4. Seat Comfort:

    Non-Stop to Chicago is the best way to go.

    by Ninos on March 13, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    February 2013
    Seat Class:
    economy

    Alaska Air is an asset when flying out of Portland. The direct flight to Chicago bets any of the local competition.

    1. Flight Rating

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    4. Seat Comfort:

    enjoyed it very much

    by qcity on February 15, 2013

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    February 2013
    Seat Class:
    economy

    Actually loved it,On my way home after driving from NC to Tacoma and had a very pleasent experience,especially the non-stop flight. Plan on using them again.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Just fly Southwest

    by smbarber1 on September 20, 2012

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    August 2012
    Seat Class:
    economy

    I used to be a huge proponent of Alaska; they flew where I wanted to go and I never had any problems. All was good until one time, I had to change my flight reservation date. It seems that Alaska is a fine choice until you have to make ANY changes to your ticket. Then it's horrible. You have to pay $75 to change your reservation date. For someone who paid $90 for a ticket in the first place, that's a ridiculous fee. Another time, I had to cancel a ticket I bought for my dad. They told me I could use the value of my $107 towards another flight. I'm thinking that even with the stupid $75 change fee, I can at least use $22...but actually, if you want to make a change like using the credit towards someone other than the original user, it costs $100 to change the fee. OK...now I get to use $7? It's completely outrageous.

    Summary: Alaska is fine as long as you NEVER anticipate ANY flight changes. But let's be real; you will need to make some changes at some point. And at that time Alaska negates all its positives. Just fly Southwest; free baggage check and NO fees for changes and cancellations. You'll thank yourself later.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Baggage Fees

    by rdBallard on August 1, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    July 2012
    Seat Class:
    economy

    I hate your lousy baggage fees. Why in hell don't you just increase your air fares. Next time, if I have a choice, I'll fly Southwest.

    Ron Ballard

    1. Flight Rating

    2. Check-in Experience:

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    I lost my airfare when I cancelled a flight and was charged an ADDITIONAL $75

    by NinaW on July 23, 2012

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    August 2012
    Seat Class:
    economy

    My son couldn't use his ticket, so I had to cancel it. It was an $80 ticket. I cancelled it over a month in advance. They charged me $75.00 to cancel the ticket. IN ADDITION, they're going to charge my credit card ANOTHER $75.00, and then issue me a $80 credit that I can only use on Alaska Airlines-- within a year or it will expire. Now, they say I made a mistake by asking for a credit. Evidently, that allows them to charge your card again. I thought they were going to put the $5 credit on the card, which was the only reason I gave it. I had no idea I'd lost my entire ticket fee, and then I'd be charged $75 on my credit card. When I called to complain, they defended this practice, and made it sound like the whole thing was my fault.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Not a good experiance.

    by kurnut1 on July 5, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    June 2012
    Seat Class:
    economy

    5 of us made plans to go on girls trip to Hawaii, when we checked in they had changed our seats without contacting us and separated 4YO granddaughter from her mom. When we voiced our concerns, they said "you just book a space on the plane, not a seat".

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Excellent flight, but seasonal

    by higuera on March 14, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    August 2011
    Seat Class:
    economy

    I fly monthly from Portland to San Luis Obispo. There is no good route.

    United has a layover in San Francisco which is often problematic.

    When Alaska flies non-stop, Portland to Santa Barbara, I always take this flight and then drive north to San Luis Obispo.

    The drive is less than two hours, easy and scenic.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Won't purchase from Alaska again...

    by nshallbetter on March 12, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    2 stops in Portland, Oregon and Seattle, Washington
    Date of Flight:
    March 2012
    Seat Class:
    economy

    Booked Grandma's flight to bring her here to help us with a long spring break. Thought we saved $100 by flying her until we had to change airports. We booked her flying out of the wrong airport and the flight had two hour long layovers. To move her flight from Burbank to Orange County, 2 days after we purchased the ticket cost an extra $75 on top of the $400 ticket.

    Their response: #1 That ticket is non-refundable and you had 24 hours to change it. #2 You agreed to the terms when you bought the ticket. It was a mistake to purchase our ticket from them. We won't be flying Alaska again.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Love the hydraulic fluid leaking out of the wing.

    by oldmanfmdac on January 5, 2012

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    December 2011
    Seat Class:
    economy

    On a flight from Los Angeles to Seattle I noticed hydraulic fluid leaking out of the wing. At 36k feet because of the temperature was barely leaking looked like a gel. But when the plane was at lower altitudes leaked like a seive. I have video if anyone is interested.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Horrible customer service

    by Tpaventy on November 16, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    November 2011
    Seat Class:
    economy

    My flight was delayed causing me to miss my appointment and spending a night in an airport. Stuff happens right? I get it. But Alaska did nothing to compensate me for the missed day of work, the hotel night booked at my destination or just apologize for the hassle of a flight they screwed up on causing for a disastrous trip. In fact the customer service people acted like I should apologize to them for bothering them with an obvious problem. Funny thing is when I got to the airport I automatically went to Southwest and tried to check in, when the agent realized I was on Alaska she said "oh you'll be back" and laughed! Guess she was right, I'll never fly Alaska again! Which is sad because I fly to Hawaii 3-4 times a year, guess Hawaiian Air is gonna get that business - unbelievable horrible service!

    1. Flight Rating

    2. Check-in Experience:

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    4. Seat Comfort:

    LOVE PS AIRPORT!!!!

    by realestate on August 11, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    March 2011
    Seat Class:
    economy

    the Palm Springs airport is small and so beautiful you step off the plane and in a few steps you are outdoors in the warm sunshine it is small town and "oh so charming" Alaska is great good service and always on time we fly to palm springs 4 or 5 times year...LOVE IT

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Great

    by bump on May 22, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    December 2010
    Seat Class:
    economy

    My husband and I have flown these flights several times, since we are permanent residents of Palm Springs and have adult kids and grandkids in the Seattle area. We need more non stop flights in the summer. I am not a happy flier, so the less than 3 hour flights are wonderful! Usually on time and no long lines in Palm Springs. Seattle could be a bit more organized in security!

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