Airfarewatchdog

Frontier Airlines

Airline Code:F9
Lounge:N/A
Airline Alliance:N/A
Frequent Flyer:Early Returns, Miles Credit Card
Magazine:Wild Blue Yonder
Website:www.frontierairlines.com
Frontier Airlines Contact Information:
Automated Flight Information:1-800-432-1FLY
Early Returns:1-866-26-EARLY
Reservations:1-800-432-1FLY

Hub Airports: Denver International Airport, General Mitchell International Airport, Kansas City International Airport

Frontier Airlines Baggage Fees
First BagSecond BagAdditional BagsOverweight BagsOversized Bags
$20$30$5051-100 lbs: $7563-80 inches: $75
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Frontier Airlines Reviews

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    The fees will rip you off FAST

    by madatfrontier on January 26, 2014

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    January 2014
    Seat Class:
    economy

    I STRONGLY recommend that you only use Frontier Air as a last resort for your travel. They have recently changed the way they do business and their new business plan is to hit you for a fee at every chance. Honestly I felt as though I had gone into a bad neighborhood and was getting held-up at every corner., They charge you for EVERY bag you take on the plane, you cannot get a seat assignment before the gate unless you pay an extra $8 fee, they even charge you $2 for water on the flight. One of the most humiliating things is that just before boarding the plane they demand that every purse, bag, briefcase and carry-on must fit into one of two different measurement devices and if it does not, they charge you $100 to check the bag!!! It took an extra 45-minutes for everyone to line up and go through this humiliation. Mothers with children were trying to manage, an older woman got confused. Really, just for a few more dollars. The flight attendants HATE the new rules because it makes the passengers MAD and they blame the flight attendants. Not the attendants fault of course, but I can understand the frustration. So, be smart and use your dollars to vote for a better, less greedy approach. I say this even if you pay a few dollars more up front, because in the end you will probably NOT save anything on Frontier.

    1. Flight Rating

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    BEWARE Carry-on fees!!

    by billshort on September 23, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    August 2013
    Seat Class:
    economy

    Because we booked through Orbitz (instead of through the Frontier online site)we were charged a $25 carry-on fee for one bag. If we hadn't checked in online the night before we would not have known to quickly re-pack, and would have been stuck with $200 in fees at the counter for 4 carry-on bags. If we had waited until the gate it would have been $400. It is abvious they are charging to recoup their commissions to independent travel service companies. They also double any re-booking fee for any flight not originally booked on their website. Will never fly Frontier again.

    1. Flight Rating

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    Great Price for a quick non-stop flight

    by Chancelund on July 19, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    May 2013
    Seat Class:
    economy

    OK, so you aren't being treated like you are a king, but they are very polite and kind to you. Bring your own bag of pretzels in your carry-on and save yourself a few hundred dollars. Bring a "squishy" carry on that can be put under the seat. It will save you from paying for a bag..

    1. Flight Rating

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    4. Seat Comfort:

    Very Quick and Quiet

    by Ostateman on March 24, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    September 2012
    Seat Class:
    economy

    The DEN airport had our flight going out of some remote, walk to the plane, outpost. Kind of a throwback to the old days. Was kinda nice to stand outside before boarding instead of walking down a long, dimly lit jetway.

    The flight, once off the ground, was easy and quick. Only and hour and a half to the OKC area. Sure beats driving that route.

    Will Rogers Airport (OKC)was very nice and easy to get around in. Not very big and going through security is a quick breeze compared to DEN.

    I was charged for a bag on the return by Frontier, which is why I fly Southwest if the fares are comparable.

    1. Flight Rating

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    4. Seat Comfort:

    Ticket agent at counter rude and unhelpful

    by tjdjok on November 29, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    2 stops in Denver, Colorado and Dallas, Texas
    Date of Flight:
    November 2012
    Seat Class:
    economy

    I will never fly Frontier again. Understaffed ticket counter, rude and unhelpful.

    I had a combined round-trip ticket, flying American from Tulsa to Dallas then Frontier from Dallas to Denver, then Frontier to Minneapolis; coming back as the reverse, Frontier out of Minneapolis then to Denver and Dallas, American from Dallas to Tulsa. It was ticketed through American.

    Flying to Minneapolis was fine, because I didn't really have to interact with checking in at Frontier. However, the return was horrible. I arrived at the airport later than I planned, but still had a half hour before takeoff when I tried to check in at the Frontier counter.

    The attendant wouldn't let me check in because he said I wouldn't make it in time. I had a half hour but he wouldn't even let me try. I asked if there was anything he could do, and he said no. Other airlines have been known to call the gate, tell them the passenger was on the way, and ask them to hold the plane. But not this Frontier agent.

    He was also unwilling to help me get on a later flight because "it's ticketed through American, let them help you".

    So I went to the American desk. They were very friendly and tried to help. However, it would cost $150 to change my ticket and fly from Minneapolis with them, so they suggested I go back to the Frontier desk and ask them to sign my ticket over to American. It wouldn't have cost me anything, but Frontier would have lost some money. No one was at the counter, and after waiting a while I was able to have someone call them to get the agent back to the counter. He would not help me, and rudely said it was my fault because I was late (remember, I was there a half hour before takeoff and he wouldn't let me try to catch my plane or help me in any way). But he finally said they could put me on standby on the next plane which would leave four hours later, but said it was full so my chances weren't good, and I would miss my connecting flights.

    I went back to American, and paid the $150. The ticket counter agent was very apologetic, but said there was no way to get out of paying the $150 without Frontier signing the ticket over to them.

    From now on I will pay a little more to deal with a friendly, helpful person.

    1. Flight Rating

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    Cancelations Stinks

    by coolldan on November 12, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    December 2012
    Seat Class:
    economy

    We had to cancel due to health of my Dad. No refunds and a charge to use the bookings later on! I will never use this airline again.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    BEWARE OF THIS HORRIBLE AIRLINE

    by dietcokeho on July 14, 2012

    RT/OW:
    One Way
    Number of Stops:
    1 stop in Denver, Colorado
    Date of Flight:
    August 2007
    Seat Class:
    economy

    This happened in 2004 but ive been literally too traumotised to get this out till now..this is the worst airline I have ever experienced. It could fill a book the lousy experiences I had in one 24 hour period with this airline. It started with my flight from Arizona to NY with a stop in Denver got there at 10 am. On the way to Denver there was so much flight problems we thought we would crash, the oxygen masks fell down and the snack cart went tumbling, I had to throw up! The entire flight was horrified..then , when i went to connect to my flight to NY< they sat us, and told us we would have to wait till the lightening storm stopped, after trapping us on board for 1.5 hours with no air conditioning or ventilation we mutinied till they let us off. we sat waiting for hours, was reseated, and the flight attendant demanded i sit in a seat not assigned to me next to a highly intoxicated man who tried to touch me. when i complained the flight attendant threatened to throw me off the plane. BTW the ear phones given were broken and so was my tv.

    we taxied around for another half hour and was told the weather would not allow we would have to get off and take the next morning flight. everyone was drained.

    eventually after night fell and declining to put anyone in a hotel, they decided to take us at midnight to NY.

    while seated in the first row across the flight attendant's seat i could hear one of them talking about me, saying "if she doesn't apologize im going to throw her off" i thought i was losing my mind from all the stress. so i closed my eyes and opened them to find the flight attendant inches from my face yelling if i didn't apologize he would use his control to throw me off. for what I asked? and he claimed I had accidentally stepped on another passengers toes and didn't say sorry. i didn't realize what i had done and tried to explain this, he said no matter, if i didn't apologize he would expel me from the plane i burst into tears from this bullying and just thought to myself, i wanted to get home. everyone around me was exhausted and drained and angry.

    If i could sue this airline I would. but the best thing to be done is to tell the world what disgusting people this airline employs and to understand that a cheap ticket is not worth the nightmare.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Express deplaning, please

    by kstrunk on July 7, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    June 2012
    Seat Class:
    economy

    My husband and I frequently fly direct from CAK to DEN, and have had generally good experiences, in spite of the tighter and tighter fit in the Economy Class, and the uncomfortable seats.(absolutely no lumbar support, and head/neck pushed forward).

    Our suggestion: Thank you for the express boarding, but how about initiating express deplaning? Then those who have no carry-ons in the overhead bins can quickly and easily exit the plane without having to wait for all other passengers to retrieve their carry-ons. This would also be an incentive for all travelers to check luggage, and make all planing and deplaning easier and quicker.

    1. Flight Rating

    2. Check-in Experience:

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    4. Seat Comfort:

    If you wanna be on time, don't fly Frontier

    by mmprice on June 26, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Denver, Colorado
    Date of Flight:
    May 2012
    Seat Class:
    economy

    Terrible customer service. This time around I chose Frontier because it was a little cheaper than other airlines... but I got stuck with a huge layover, almost 7 hours!! and what did I get for that!? NOTHING; and when I called up cust service, they just said, "take your business somewhere else if you don't like us." Terribly disappointed.

    1. Flight Rating

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    Frontier Ruined Our Vacation

    by danjklucas on May 18, 2012

    RT/OW:
    One Way
    Number of Stops:
    1 stop in Milwaukee, Wisconsin
    Date of Flight:
    June 2012
    Seat Class:
    economy

    Frontier ruined our vacation. We bought tickets well in advance. Little did we know, they had already decided to withdraw from this market. They waited to cancel our flight until the price of tickets had doubled with other carriers. Now, we cannot afford to take the trip. Never buy a ticket from Frontier, because you can't be sure you'll get there. Never fly Frontier. Absolutely negligent and irresponsible.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Excellent staff, clean aircraft, more legroom

    by lion67566 on April 24, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    March 2012
    Seat Class:
    economy

    Our family of five travels often...we LOVE this connection! CAK is small, easy to get in and out, and in 2+ hrs we are in Denver. In DEN we arrive in the concourse closest to he main terminal and can be out of the airport quickly. Planes are clean, legroom better than most competitors, and staff often go the extra mile. We LOVE Frontier!

    1. Flight Rating

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    A Nightmare!!!

    by toniforsythe on March 3, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Denver, Colorado
    Date of Flight:
    February 2012
    Seat Class:
    economy

    Frontier is the worst airline that I've ever flown! The customer service was awful. I bought 2 tickets for my daughter and I to fly from Akron, Ohio to Provo, UT to surprise my brothers. The flight was delayed in Akron due to mechanical difficulties. We finally boarded the plane almost an hour late and when we got to the de-icing pad the pilot told us we could not depart because of the wind in Denver. They let us off the plane and I went to the Frontier Airlines desk to inquire about my connecting flight in Denver which was going to depart before I arrived. They told me that my next flight would probably still be in Denver when I arrived. We finally arrived at Denver over 2 hours late and my connecting flight was gone. I checked online to see when the next flight to Provo was and learned there wasn't another flight for 2 days! I did find a flight leaving for Salt Lake City in 30 minutes. I went to Frontier's customer service desk to see if we could catch the Salt Lake flight and there was a very long line of people waiting. A Frontier employee came along and said it would be about a 2 hour wait. I explained my situation and that there was a flight leaving for Salt Lake City soon and I would like to see if I could get that flight. He just shrugged his shoulders and walked away. I finally went to the gate where the Salt Lake flight was departing and the employee at the counter there was able to get us onto that flight. On the flight to Salt Lake we were served about 1 inch of warm water. When the gentleman beside me asked if he could have a full cup of water the flight attendant gave him a glare. I cancelled my rental car in Provo and wasn't able to get one in Salt Lake City. I had to pay $85 for a taxi to get to my destination. Now I did not have a car and no way to get to Provo for my flight back (the taxi doesn't go that far). I called Frontier's customer service to see if they could get me a return flight out of Salt Lake and they refused to even listen to my situation. They were very rude, telling me it was not their problem because I agreed to fly into Salt Lake City! What choice did I have other than to stay in Denver for 2 days until there was another flight to Provo!!! They never even offered me any type of compensation!

    1. Flight Rating

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    4. Seat Comfort:

    MKE to VEGAS MANY TIMES...........

    by BuckyBadger on January 13, 2012

    RT/OW:
    One Way
    Number of Stops:
    1 stop in Denver, Colorado
    Date of Flight:
    October 2011
    Seat Class:
    economy

    Have taken many a trips out of MKE to Vegas....Airtran, Midwest, Southwest, Frontier, Delta....Out of all the airlines, Midwest was the best, at the time....Great flight times and usually the cheapest...That being said, Frontier has our buck or Southwest. The break up in Denver is nice whether its an hour or two layover, gives you a chance to get something to eat, etc...Seats are comfy and you can watch Direct TV....Very Nice...

    1. Flight Rating

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    No problems here

    by theshepherd on December 21, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Denver, Colorado
    Date of Flight:
    December 2011
    Seat Class:
    economy

    Everything from this airline was great--went well from check-in to baggage claim. Seeing as I was on a 6am flight, it would have been nice if they served their free chocolate chip cookies before 10am.

    1. Flight Rating

    2. Check-in Experience:

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    Best and the worst!

    by chazpa126 on November 16, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    October 2011
    Seat Class:
    economy

    Frontier is great, I was very much pleased with FrontierĀ“s services. Cabin attendants and ground crew at Phila and Den. were excellent and very helpful. In flight amenities were great. I will fly this air line again. The worst was US Air,old equipment,I had nothing to do with myself for 3.5 hours food was not fit for a dog and I had to pay for a turkey sandwich on seemingly stale bread,was dry with no condiments offered for 8.00. attendants were so,so but nothing to write home about. Both flights were uneventful and very calm-

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    accommodating even when incompetent

    by drewbiesmom on September 29, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    September 2011
    Seat Class:
    economy

    Frontier is usually dependable as flights almost always leave/arrive on time,however they did not have a record of our reservation when we arrived at airport.

    1. Flight Rating

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    4. Seat Comfort:

    Weekend away with my daughter

    by rufroggie on June 16, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    We had a nice time. I am not pleased with current security procedures, especially with my young daughter but the actual flight was fine.

    1. Flight Rating

    2. Check-in Experience:

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    great experienceand very professional

    by Roziefly on May 29, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Denver, Colorado
    Date of Flight:
    May 2011
    Seat Class:
    economy

    I had a great flight and even though the weather was rough we made our connecting flights on time. thanks for the wonderful animals on the tail. It helps people to be aware of their importance. the cookies are a wonderful touch!!!

    1. Flight Rating

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    4. Seat Comfort:

    Frontier to Cancun - Go With It!

    by leonarball on May 19, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    I've flown into Cancun on Frontier twice and have had a pleasant experience each time. Lucky for me, I live in Denver and have access to direct flights through this airline, but would recommend Frontier to Mexico for competitive rates and helpful staff, although they do run through the customs information on the loudspeaker kinda quick, your questions are quickly answered individually by ringing an attendant...just bring your own pen for the forms!

    1. Flight Rating

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    It was ok...

    by Catrina01 on May 18, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Milwaukee, Wisconsin
    Date of Flight:
    April 2011
    Seat Class:
    economy

    Small planes, but staff very pleasant and helpful. I could not sign up for travel card at the airport.

    Thanks

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