Southwest Airlines: Baggage Fees, Fares, Reviews

Southwest Airlines Reviews

2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Southwest is the best.”
by anonymous on February 15, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
January 2011
Seat Class:
economy
Try to fly SW when ever I have to fly. On the return trip when we retrieved our luggage at the baggage claim area, our suitcase was smashed, mangled and ripped bad. SW employee was right there, took us to the claim office and gave us a brand new suitcase - all resolved in 5 min. Any other airline and you would be filing a claim and waiting for a check. Accidents do happen with luggage, but I fly 99% with SW and they have never lost or damaged a suitcase in 25 yrs of flying with them.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Items Stolen From Daughter's Checked Bag”
by deann on December 12, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Denver, Colorado
Date of Flight:
October 2011
Seat Class:
economy
While heading back to SLC, our daughter's bag had items stolen from it. We notified Southwest Airline. My daughter also contacted them and she filled out a missing item list. We were told that a form would be mailed to our house in a few weeks where we could list the items lost and validate their cost. The Airline would then look the items over and send us a compensation of the items minus 10%. We felt that was fair. To make a long story short, we recently received a letter from Southwest stating that they could not reimburse us for any of the items on the list. They also questioned the validity if anything was really taken from their secured? system. This event happened the same day that Pres. Obama, flew from L.A. and all flights were delayed for 2 hours. Southwest advertises that Bags Fly Free. Sorry, It cost us close to $250.00 to replace the stolen items. We will plan to fly on another airline from now on.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“A Head Above the Rest”
by brose215 on November 9, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
July 2011
Seat Class:
economy
Southwest has easy check-in, smooth flying, nice flight attendants and pilots with a good sense of humor. Every flight I have taken to Phoenix has arrived ahead of schedule. They also outshine the other airlines with their free baggage system, which is so considerate to the working class customers who are paying their own fares. Seating is more comfortable than a lot of airlines. Southwest will definitely continue to get my business.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Easy flight”
by JBadger on November 6, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Baltimore, Maryland
Date of Flight:
October 2011
Seat Class:
economy
Short layover and easy flight, one small airport to another. Flight on time in both directions and no issues.
Recommended
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Why Plan Ahead?”
by vlb1949 on November 3, 2011
RT/OW:
One Way
Number of Stops:
1 stop in Los Angeles, California
Date of Flight:
October 2011
Seat Class:
economy
Our Southwest commuter plane from L.A. was 2 hrs late making us late for our flight connection in L.A. to St. Louis. I am disabled & also have a foot injury & called ahead weeks earlier to reserve a seat near the front of the plane for both flights. The seat I had reserved was taken and I had to go to the next to the last row. The 2nd plane waited for us, but our seats were given away making us sit in the last row. The flight atten. stated she could not help me even though I had a print out of my seat confirmations. She offered us a free drink!Poor service for disabled.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“No hidden fees”
by stephn on November 1, 2011
RT/OW:
One Way
Number of Stops:

Date of Flight:
September 2011
Seat Class:
economy
Free checked bags, if you have to cancel or change your trip Southwest lets you bank your fare and use it during the next year. No change of planes but one stop.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Flight cancelled at last minute!”
by Yankee30 on October 11, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
August 2011
Seat Class:
economy
Important flight cancelled at the last minute and SW Airlines could not offer or suggest an alternate flight! EXTREMELY DISAPPOINTING!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“great flight”
by sfort71501 on September 20, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Orlando, Florida
Date of Flight:
July 2010
Seat Class:
economy
The flight was very enjoyable. I traveled with my 22 month old granddaughter and everything was great. Looking forward to going up north again this year and would definately fly with southwest.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“the jet stayed up in the air.”
by Mikieslife on September 14, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
August 2011
Seat Class:
economy
All flights between phx and reno are pretty much the same. Cattle call type of flying. Seats are cramped and often a bit too warm. But for the most part the flight attendents are friendly and the pilots have so far managed to get us from point A to point B without crashing and for me that makes a great flight.
One persons review said try African airlines, ok would if they flew between Phx and Rno...
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“very satisfied”
by pascual25 on September 6, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
July 2011
Seat Class:
economy
It was a very pleasant and comfortable flight experience.The staff and crews are very friendly. Me and my wife are very satisfied and will fly again with Southwest airline especially with the free baggage
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“I love traveling Southwest.”
by georgedye8 on August 24, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
June 2011
Seat Class:
economy
They don't charge for luggage. Their way of seat arrangement is faster and great. The employees are always casual and friendly. Have always been on time unless weather was bad. great experience every time.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Easy flight, but check your change of plane times carefully”
by cjht on July 23, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Oakland, California
Date of Flight:
July 2011
Seat Class:
economy
My family and I have flown this route many times each year, for number of years. It's an easy flight, if you get a quick change of planes in Oakland. The SWA flight attendant on the microphone on my last trip was hilarious and had the whole plane joining into a game - fun and child friendly. Unfortunately, twice recently, not all of the bags have made the transfer in Oakland. Oakland seems to be having a problem this summer. Carry valuables and a change of clothes in your carry-on - we should probably always do this when we are traveling at anytime.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Efficient and worth the price”
by oblio on July 7, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
June 2011
Seat Class:
economy
Southwest is a great airline. They don't charge for bags (up to 2) and you want to reschedule or miss your flight, no big deal. I flew Alaska and Delta in April and it was a nightmare trying to change a ticket. I ended up forfeiting my second leg and buying a whole-new one-way ticket. The flight attendants are courteous and the seats are comfortable. It's a smart airline. I wish they flew into Bozeman, Montana. They would clean up.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Love Southwest!”
by finetrim on June 21, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
September 2010
Seat Class:
economy
My sister who flys up to NJ from FL often turned me on to Southwest a few years ago and we have been flying Southwest ever since when we make our yearly trip up to my hometown to visit my Dad. Love Southwest's fares, am signed up for Ding! and love the procedure for boarding and be able to pick your seat, also love no baggage fees! The flight crew is always courteous and fun and the planes are always clean and neat. They are usually on time or early. Love SW!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Life on Southwest”
by zoey on May 19, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Houston, Texas
Date of Flight:
May 2011
Seat Class:
economy
From beginning to end,the flights were comfortable. All personnel were courteous and helpful.
One exception was in Houston, Hobby when I requested a need to board early as I did on all segments of the trip. I was being denied because I did not know to request a special seating since I did not need a wheelchair. I have handicap status but did not need assistance or a wheelchair. Eventually, I was given the blue boarding pass.
My time aboard was most comfortable and an enjoyable trip.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Would not fly any other Air Lines”
by RORO52340 on May 12, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
March 2011
Seat Class:
economy
Love Southwest keep it in favorites to look for the cheap flights to Las Vegas to make arrangements in October
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Probably the best in the air!”
by JazzyGrandma on May 10, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
All the airlines are packing us in like sardines now and I don't know how they figure this out, but nearly every single flight is FULL. For the duration of this short trip it's ok but I'm old enough to recall when flying was an event and it didn't cost an arm and a leg either.
That said, I love SW, I trust them, they are courteous and good with timely arrivals and departures. If we have to be treated like sardines, at least they put us on a tasty cracker!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“terrible”
by tbone on May 9, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Jackson, Mississippi
Date of Flight:
May 2011
Seat Class:
economy
Service was terrible, flight was cramped, flight was late and delayed, flight attendants were rude, selfish and eager to exit.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“I got from Tampa to Baltimore”
by pmdgancnj on May 7, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Jacksonville, Florida
Date of Flight:
May 2011
Seat Class:
economy
I am not a big fan of Southwest, that said they do an adequate job. I really wish they would go to assigned seats. Lining up to get on the plane seems like a cattle call. I really wish there was some kind of foot rest so the vertically challenged would not have to sit with their feet hanging above the floor. The flight attendant was very funny. He had a great sense of humor, he really could do stand up comedy.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Easy Traveling”
by mrivera517 on May 6, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
Southwest always tries to make your flight, from check-in to the actual flight, as comfortable as possible. The employees are kind & nice. One flight attendant sang all the in-flight information & made us smile. Haven't flown another airline in a long time. Keep up the good work!

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