Southwest Airlines: Baggage Fees, Fares, Reviews

Southwest Airlines Reviews

2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Southwest is a hoot”
by KimSamsponMN on May 4, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2013
Seat Class:
economy
I recently flew from MSP to Oregon, one of my flights was from MSP to Denver. The flight was great. Southwest makes flying fun.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“SW is MY airline!”
by Janice on May 2, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
March 2013
Seat Class:
economy
We will always travel SW. Flight attendents are not only polite, but also entertaining and funny. They want the passenger to have a good flight and they will do all they can to make that happen. Even when there's an emergency, it's handled with style and professionalism, no big egos. Our flight out of Denver was delayed for several hours due to snow, cold and wind. At any other company's gate, you would have heard complaints and moans, but not for us. We knew 1. they were not lying to us, and 2. they were trying as hard as possible to get us in the air. We always use earlybird checkin. It's worth the extra money. Who wants to sit at a computer terminal 23 hours and 59 minutes waiting to checkin on line?!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“LOVE SOUTHWEST”
by Nanamis on April 19, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2013
Seat Class:
economy
Great crew, wonderful flight, excellent service. Always fly Southwest when I can! Can usually find a great deal on price.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Free check in bagage???”
by Virginia on April 7, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2013
Seat Class:
economy
I checked in two bags for my flight from San Diego to Oakland. When I unpacked I found that my GPS and car phone charger were stolen.
Guess it is not free check in after all.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Pre Boarding”
by Michr55 on February 8, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
December 2012
Seat Class:
economy
Nice nonstop flight, my one complaint is the fact that people who board first try ro save seats for someone with a boarding pass higher than mine. The staff should not allow this, i mentioned it to a stewardess & she told me there were lots of seats on the plane, she should have told them that.If they wish to sit together then they should board together with the worst boarding pass.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Southwest is better than most”
by cdiver on February 8, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
August 2012
Seat Class:
economy
This flight was great, we flew with friends and all four of us were together, early bird check-in got us "A" line and it was well worth it. 2 checked bags for free, yahoo!! Flight attendants were really great, very funny and the flight was very enjoyable. So what if there is no entertainment, bring your own, quite frankly the screens on planes are so small or right up against your face that it's not that enjoyable anyway. We have flown Southwest 3 times now and will always look to them first before other airlines.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Both flights went very smooth with out any problems”
by rcgunn2 on December 28, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
December 2012
Seat Class:
economy
Airfarewatchdog made our trip possible because they showed us the best price and I would not have had time to keep serching. I already plugged in my next flight.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Awesome service!”
by saners on December 19, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
December 2012
Seat Class:
economy
I flew Southwest in December 2012, and checked 2 bags! The flight was excellent, and the service was fantastic! I will be flying wherever they go from now on! The early check-in is well worth it! We took off on time and landed on time!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Fee for earlier flight”
by frequencydip on November 15, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
November 2012
Seat Class:
economy
In the past I've never had issues showing up to the airport early and boarding an earlier flight if available on most artiness. I'm at SJC 2 hours early the earlier flight was about half full and Southwest want me to pony up a $112 change flight. Not putting me on an earlier flight actually helps us both, I'm a happy customer home earlier and southwest has ability to take others on my later flight. Instead of me leaving early I have 2 hours to kill and free WiFi, hope you like the review I wrote in my now free spare time..
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Low stress - short flights”
by donnag10361 on October 22, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Nashville, Tennessee
Date of Flight:
February 2012
Seat Class:
economy
Love flying Southwest Airlines. Easy boarding by the numbers, even a toddler can do it. As long as you know how to count and the alphabet, should be simple. Pick a row, pick a seat, sit down and go.....That's my idea of how a flight should be done every time. Southwest never disappoints! I am unfortunately the person on a packed flight that always ends up sitting in front of, next to, or behind the screaming fighting crying sick kid that kicks the seat, throws toys and food in the 3 row radius around them, and won't sit still for the entire flight. Stay away from me if you can! Thank goodness for short flights!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Such a savings!!! Excellent!”
by Stacie915 on October 3, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
September 2012
Seat Class:
economy
Airfarewatchdog sent me an email saying there were flights from Milwaukee to Las Vegas for 250 per person! Flying out early the day we leave and a perfect time to come home! I got on the phone immediately to ask my husband if I should book and he said yes!!! Great fares, great trip!!! Will definetly keep using Airfarewatchdog for our upcoming trip to Vegas again in September!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“I am sooo Happy to have found Air Fare Watch Dog”
by zuzie on October 2, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
September 2012
Seat Class:
economy
I signed up for Airfarewatchdog not expecting anything great, BUT I found a much needed flight to Seattle WA from Phoenix AZ for 192.00 round trip where that same flight is normally 330 -350
Thank you Thank you Thank you
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Families are only if you have a four year old”
by Sbrichie on July 22, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Atlanta, Georgia
Date of Flight:
July 2012
Seat Class:
economy
I flew with my kids who weren't four years or younger and they wouldn't let us family board. Wtf? We had to sit in the very back where the seats couldn't recline. On our second flight our family was separated because to southwest we aren't a family. Don't travel. With your family that's older than four years old and I also want to add that this is because they don't assign seats.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Soutwest: HORRIBLE Service”
by arf1272 on July 17, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Chicago, Illinois
Date of Flight:
June 2012
Seat Class:
economy
This trip was so bad that I will never fly Southwest again. After a five hour delay (understandable because it was weather related), we finally boarded our plane to San Francisco via Chicago. It wasn't until Chicago that they told us that our leg to San Fran was canceled and the plane was now traveling to Los Angeles. Being stranded in Chicago with a five month old is not my idea of a vacation. Thanks, Southwest. And thanks for letting us know before we left CT that the second leg of our trip was canceled.
On the return trip, we got routed to Minneapolis (again, weather). Okay. However, when we did get to Chicago, we were told we now had to switch planes for the final leg back to CT. We specifically booked flights with NO plane change because that is a hassle with an infant.
When we called to complain to Southwest, customer service was not helpful. At the airports, Southwest employees were not helpful. My family will never again fly Southwest, and I caution anyone who does to expect terrible, terrible service.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Southwest has always been the best for me”
by desertsong75 on July 14, 2012
RT/OW:
One Way
Number of Stops:
1 stop in Phoenix, Arizona
Date of Flight:
June 2012
Seat Class:
economy
I always fly Southwest. When I needed help with a compliated reservation, everyone was so helpful It took a while to figure out how to use previous canceled trip credit for the new trip and rearrange the dates to suit me. I had two one way tickets for less that a round trip ticket. I also like Southwest seat mates too. Not everyone wants to chat and many times I have ended up with someone to chat with for the whole trip!!!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Cheap and efficient”
by DLV on July 4, 2012
RT/OW:
One Way
Number of Stops:
1 stop in Chicago, Illinois
Date of Flight:
June 2012
Seat Class:
economy
Flew Southwest from DTW to LAS via MDW. Booked two days before departure, paid $121 one-way including taxes! Flight from DTW to MDW was excellent, 2/3 full plane, had a whole row to myself. Sat in the back with 11 Southwest crew who were heading to MDW. Had an excellent conversation with one of Southwest's pilots who was heading to MDW for work. Very personable and friendly, learned a lot about the merger integration with AirTran. The flight I was booked on from MDW to LAS was over-sold, so I volunteered my ticket and was bumped. Received $ 400+ in Southwest credits for volunteering my seat. Left MDW 3 hours later then originally scheduled. Was not a problem as I was in no hurry and the credits will pay for another Southwest trip. Flight from MDW to LAS was packed, as usual for LAS flights. Seat was comfortable and service was excellent. In addition, no baggage or other ancillary fees with Southwest! As far as I'm concerned, Southwest is the only way to fly!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Good price, Good time, Great people”
by hermnd1 on June 28, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
June 2012
Seat Class:
economy
In the midst of issues that often get overlooked I noticed everyone with southwest working hard and maintaining care. Customer service was great and overall Southwest on a bad day beats out anyone I have yet to see!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Best Flight for Grandparents!”
by bethytx1 on April 24, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
March 2012
Seat Class:
economy
We love being able to check bags too heavy for us to lift without a charge! Getting to pay an additional $10 each for seats allowed us to have seats with more leg room which is wonderful for my tall husband. We did not feel it was fair that a man who got on before us was permitted to save a prime seat for someone who came on at the end of the line and commented that it was really neat to save the $10!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Beautiful Views!”
by siringo on March 26, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Los Angeles, California
Date of Flight:
May 2007
Seat Class:
economy
Flying over the Grand Canyon was very good, but leaving N. Califa was even better. The friendly SW Stewardess asked the Captain for me if he would announce when we were getting close to the Oregon border and he complied.
So we got to see the gorgeous green landscape appearing and the "3 Sisters" volcanoes, then the fabulous Columbia River as we neared Portland.
Wonderful flight! (took lots of pictures.)
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Southwest is the best.”
by pkamradt on February 15, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
January 2011
Seat Class:
economy
Try to fly SW when ever I have to fly. On the return trip when we retrieved our luggage at the baggage claim area, our suitcase was smashed, mangled and ripped bad. SW employee was right there, took us to the claim office and gave us a brand new suitcase - all resolved in 5 min. Any other airline and you would be filing a claim and waiting for a check. Accidents do happen with luggage, but I fly 99% with SW and they have never lost or damaged a suitcase in 25 yrs of flying with them.

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