United Airlines: Baggage Fees, Fares, Reviews

United Airlines Reviews

2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Decent, no complaints!”
by Sunshinebabyyy on January 23, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Denver, Colorado
Date of Flight:
November 2011
Seat Class:
economy
I've flown this route 5+ times with United without any problems. It's usually a connection through Denver, and United flies a CRJ-200 & 700 between both routes. They aren't as enjoyable as the A319, but I usually find the best deal with UA so I can't complain. Be prepared for a lengthy walk through the Denver airport to your connecting flight.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Ok Flight”
by fatjonb on November 8, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2010
Seat Class:
economy
It was an ok flight. I enjoyed listening to the air traffic controllers live on the channel 9 that United Airlines provides freer of charge for their passengers.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Love the lay flat beds!”
by sflatinhouse on August 24, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Tokyo, Japan
Date of Flight:
May 2011
Seat Class:
business
In my opinion the flight attendants upstairs seem to be nicer as opposed to their counterparts down on the main level. If you are fwd facing you even get to see the cockpit when the pilots have to stretch their legs, of course they put the little gate up to make sure no one tries to go in for a closer look. The lay flat beds are comfortable and I am always able to get at least 5hrs of sleep to and from NRT. I've also done this rout in economy when I have traveled in a group and that is not my idea of fun. I would rather travel a foreign carrier if I had to fly coach all the time. More leg room and better food/service.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Not lay flat beds as advertised!”
by cmkilty on July 11, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Washington, D.C.
Date of Flight:
September 2010
Seat Class:
first
I had used miles for a first class trip from Portland OR to Madrid Spain. First leg of United flight was fine, but when connecting in WA DC, code share flight with Air Lingus. I booked First due to the adverstised "lay flat beds". When extended, these "beds" tilt downward at such an angle I felt like I was continuously slipping down to the floor, and continuously had to scoot up to stay on the bed. Not at all comfortable. Service and food were great, but not at all worth the price as it's impossible to sleep while slipping down anyway.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“it's a nonstop flight out of TYS. what more do you want?”
by keithmoore on June 22, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
given that this flight files into and out of IAD, which is an abysmal airport, the flight itself isn't too bad. I've taken it 2-3 times now. yeah, it's in a CRJ, which has tiny seats. but that's made up for by not having to fly through another airport with all of the delay and potential additional delay that that entails... or having to drive eight hours each way.
and the flight has been delayed by weather several times that I've taken it, but I won't blame United for weather.
last time I took this flight home, there was a massive storm heading through the northeast. the plane was delayed in Cleveland. they didn't manage to get it to IAD until almost 2 am, and they had us in Knoxville by 3:30 am. the gate crew found some way to bring snacks for us, and some of them stayed very late so that we could get home. I have no complaints about that.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Check in was slow and long”
by twalters on June 10, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Chicago, Illinois
Date of Flight:
May 2011
Seat Class:
economy
The price was excellent, the flight itself was good, but the check in was bad going and coming, we were there an hour early and still almost missed the flight because of the slow check in, just plan to be there at least 90 mins early and you may be fine.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Way to Go, Steward!”
by momsylvia on May 12, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
The Steward on our return from Albuquerque efficiently handled a distraught passenger,
spoke to the pilot, and we taxied back to the terminal and 'deplaned' the passenger with little inconvenience to others.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Another Fee?”
by gerrys on May 11, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
I recently bought a roundtrip ticket SFO-LAX-SFO online for 179.60 (taxes & fees included) on United to attend a noontime meeting in Los Angeles, returning in the evening of the same day. This fare was the same as other carriers were offering that day but I chose United since I am a Mileage Plus member.
When my meeting ended earlier than expected, I went to LAX to get on an earlier return flight. After checking my e-ticket, I was told that it would cost $50 to be put on standby, since my ticket was a discounted one; that all online purchased tickets were discounted and that I would have to have a full-fare ticket, purchased at United, costing some $300 more, to avoid such a charge.
This is a new one on me: that “all on-line tickets are discounted”, even when they are the published fare charged by United and competing carriers, and that there is a “stand-by” charge. Is this another new airline fee, or just a United extortion?
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“smooth flight”
by denverkids on May 10, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
Flight going to Denver was half full so we all got our own 'space'. Beautiful weather and smooth flight. No hassles from any airport/airline personnel. Made the trip well worth it.
Returning was just as enjoyable, even with a 'full
house' and flying through storm clouds all the way home. Great takeoffs and landings and keeping the passengers informed of conditions.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“the usual”
by katdarcy on May 10, 2011
RT/OW:
One Way
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
Not enough leg room, but what else is new? otherwise flight was uneventful, which makes this a good review I guess.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Overall it was a very good flight!”
by mlbrooks0004 on May 9, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Newark, New Jersey
Date of Flight:
April 2011
Seat Class:
economy
It was a very pleasant experience. The crew was very accommodating. We experienced some turbulence in flight, but the captain and his crew assured us that everything would be okay and it was. I was a pleasure flying with us airways!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Boarding attendant unreasonable”
by conniea on May 8, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
Many of us on the eastbound flight were forced to check our carry ons even though there was plenty of room in overhead bins and the flight wasn't full. Wouldn't even give gate checks. We had to go to baggage claim. Avoiding the hassle and delay of baggage claim, not to mention the frequent loss of luggage is why most of have resorted to only carry ons. An elderly man in front of me was even forced to set his small suitcase on the floor to transfer his medication from it to a sack to board!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“not bad”
by hattenhn on May 8, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in San Francisco, California
Date of Flight:
May 2011
Seat Class:
economy
nothing out of the ordinary. the flight was aprox an hour. we did arrive early which was nice, except we had to sit on the tarmack a little longer than normal. the flight attendant was mediocre.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Unsatisfied”
by wilsonb on May 7, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Denver, Colorado
Date of Flight:
February 2011
Seat Class:
economy
Plan delayed out of Sioux Falls due to frozen water line. Arrived in Denver to late to get make second connection at 8:30 AM. Plane was still at gate but door had been closed and we we not allowed to get on. We were sent to customer service and informed that United did not have any more flights to Puerto Vallarta until the next day. Our travel agent found a flight leaving at 12:30 through American Airlines but united would not approve the transfer for us on the flight because the delay in the initial flight was weather related and not mechnical. They gave us a discount voucher for a hotel room instead. Our trip was delayed for 24 hrs and this could have been easily avoided if United would have approved the plane trnasfer.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“AVERAGE”
by ducky on May 6, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
March 2011
Seat Class:
economy
My check-in experience is rated excellant only because I checked in on-line.
I flew Economy-Plus which allows for extra leg room,which I payed extra for it. The extra leg room does make a difference on long flights for comfort. My main complaint and the one thing that makes no sense: United boards Economy Plus flyers last,which means that all the over-head bins are already full, so many Plus people who wanted to carry-on bags have to now check them last minute at the door. Why pay more and board last - Economy plus flyers should board immediately after first class! Also,the extra leg room is nice, but the seats are not particularly comfortable.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Small planes on long flights”
by joschmoe on May 6, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
February 2011
Seat Class:
economy
Unsure why they use smal airbus aircrafts for a four hour flight. I'm 5'6" and there is NO leg room! Very uncomfortable. Will avoid them in the future if possible.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Just as Expected”
by InfrequentFlier on May 6, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Chicago, Illinois
Date of Flight:
May 2011
Seat Class:
economy
No problems with the flight. The check in and baggage issues were easy, service during the flight were fine though nothing to write home about, and the flight itself was uneventful. The airlines still try to fit 3 average size people across a row, ending up with all three people trying to scrunch their shoulders together for some comfort, but that is an issue of attempting to squeeze profit out of the airplane. I could avoid this issue by buying a more expensive ticket, but don't want to pay the extra fare. So I guess the issue is really mine, and not the airline's.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“the usual, made less onerous by not being non-stop”
by chowington on May 6, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
Don't check that bag on those Embraer jets--let it go at the door. better than actually carrying on on these tiny planes.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“bring Lufthansa back to Portland!”
by bluedogg on May 6, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Frankfurt, Germany
Date of Flight:
April 2011
Seat Class:
economy
United has not been my airline of choice for several years, the unfriendly skies, but they do partner with Lufthansa and they are the best airline to Germany. Biggest down fall is that United will not check you in or provide service for the Lufthansa segment. The gate attendant for Lufthansa is only available right before the flight, so if you have a problem or a question you are out of luck.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“United's international service improving”
by oaklaw on May 5, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Tokyo, Japan
Date of Flight:
April 2011
Seat Class:
economy
I've flown this route countless times. It is bearable in economy plus. The attitude of the flight attendants seems to have improved in flights this last year. I'm seeing smiles at most contacts and a seeming genuine willingness to provide constant water and respond to call buttons for other requests. That is a big improvement for United.
I actually prefer flying United on the transpacific route over, say, Singapore air for 2 reasons: my status gets me the extra room of economy plus seating which doesn't exist on SingAir and I hate the fact that Singapore Air does not show you an available seating chart until after your ticket purchase. I often base my choice of departure dates and flights on United on the likelihood of having an empty adjacent seat. Of course, there is never a guarantee of this but I was able to stretch out across 3 seats on the long SFO-NRT leg as I'd hoped when I chose this flight. Makes a huge difference in how much of an ordeal the flight is.
This last time I even thought the quality of the food improved. Very little difference in the quality of the coach food as compared to Singapore Air (which is nothing special, really.)

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