Airlines' courtesy fare-hold and 24-hour cancel/change policies
Airfarewatchblog
Need to "think about it" before buying an airfare so you can shop around? Or make a mistake in your booking and need to make a change or cancel altogether? Most airlines have a 24-hour fee-free change/cancellation policy, but there are subtle differences, as the chart below explains.
| Airline |
Cancellation/change with or by |
How to cancel |
Notes |
| Airtran |
4 hours |
by phone |
voucher for future travel |
| Alaska |
24 hours |
phone/online |
fare must be paid for to hold |
| American |
24 hours |
phone/online |
fare does not have to be paid for to hold |
| Continental |
24 hours |
phone/online |
fare must be paid for to hold |
| Delta |
You may cancel and refund your ticket in full until midnight, one day after the reservation is made. For example, a ticket for travel originating in the United States purchased anytime on Monday can be cancelled and refunded until midnight on Tuesday. If the reservation is made on the date of travel, you may cancel and refund your paid ticket in full until midnight that day. |
phone/online |
|
| Frontier |
24 hours |
phone/online |
fare can be held without payment |
| JetBlue |
Not allowed |
|
JetBlue does not overbook flights |
| Southwest |
24 hours |
phone |
only applies to reservations made by phone |
| United |
24 hours |
phone/online |
|
| US Airways |
24 hours |
phone |
fare can be held only if purchased |
| Virgin America |
24 hours |
phone |
fare must be purchased through call center (fee applies) |
| Online travel agency |
Cancel with/by |
How to cancel |
Notes |
| Expedia |
24 hours |
by phone |
See "Expedia Promise" |
| Orbitz |
by 10 p.m. Central day after booking |
online |
Courtesy cancel |
| Priceline |
by 11:30 p.m. Eastern day of booking |
by phone |
See "Exchange Guidance" policy |
| Travelocity |
24 hours |
by phone |
See "Travelocity Guarantee" policy |
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