Web Fare, not Phone Fare

March 01, 2011
Fares from Washington DC:

    Q. You showed a Raleigh to Tucson fare as updated and available yesterday afternoon around 1pm. I called Southwest to get the flight (I could not find it on their website) and they said no such fare ever existed. What gives?

    A. Well, calling Southwest was your first mistake. The vast majority (as in 99.9%) of the Southwest fares we list on our site are WEB ONLY. That's why we include the link to Southwest's Web site, rather than listing their 800 I FLY SWA phone number, in the fare details page of each Southwest fare we list. In fact, you'll find the majority of fares you see listed online will be more expensive if you attempt to ring up an agent, be they web-only sales, or additional processing fees to book by agent.