Change of Plans

Tracy Stewart, April 16, 2008
Fares from Washington DC:

    Q. About a month ago, I purchased a roundtrip airfare on AA for a trip in June. I just received an email from AA telling me that my itinerary had been slightly changed. My departure flight has been moved back by 65 minutes. Of course, the reason I chose the AA flight was that it departed at 4:25pm. Because of my engagements I cannot make a departing flight at 3:20pm. So I called AA to get a refund, and they tell me that I am not entitled to one. Only a voucher. They say a flight has to be changed by 90 minutes or more to get a refund. What recourse do I have?

    A.  We spoke with AA spokesperson Tim Wagner, who informs us that since American changed your flight times they would refund your fare in full, which is nice of them.