Best U.S. Airlines: 2014 Edition
Posted by Rachael Prescott on Thursday, August 7, 2014
This is the third year that the Airfarewatchdog team has put U.S. airlines head-to-head in search of the Best U.S. Airline. You can see last year’s rankings here, and the ones from 2012 here. As usual, we ranked the airlines based on their performance in five key areas—canceled flights, on-time arrivals, mishandled bags, denied boardings, and customer satisfaction—to give you 2014’s best of the best.
As you can see from our carefully laid-out charts below, there were some interesting findings this year. As far as we’re concerned, Delta is this year’s unsung hero. For the past two years, Delta has been stuck on the wrong side of the rankings, but this year, the airline moved from sixth up to the top spot! Delta ranks higher this year in canceled flights, on-time arrivals, and mishandled bags, but its most-improved area is customer service. The other legacy carriers—US Airways, American, and United—maintain their usual spots at the bottom. When it comes to the airlines involved in major mergers—Southwest with AirTran and American with US Airways—business is as usual. JetBlue continues to be a leader in customer service but is falling behind in a few other areas. Without further ado, we bring you the Best U.S. Airlines of 2014!