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Best U.S. Airlines: 2013 Edition

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Best U.S. Airlines: 2013 Edition

Posted by George Hobica on Tuesday, November 5, 2013

It's that time of year again. The Airfarewatchdog team has been hard at work crunching numbers to determine the best domestic airlines. (In case you missed last year's rankings, you can see them here.) We took a look at performance in five key areas—canceled flights, on-time arrivals, mishandled bags, denied boardings, and customer satisfaction—to determine the best of the best in 2013.

 

Top Airlines for Overall Performance*

Frontier
1st Place
 Virgin America 
2nd Place
JetBlue
3rd Place
Alaska
4th Place
Southwest
5th Place
Delta
6th Place
AirTran
7th Place
US Airways
8th Place
American
9th Place
United
 10th Place 

*Rankings determined by combining the airlines' scores in all categories

 

Individual Categories

Fewest Cancelled Flights*
 Virgin America 
0.16% Cancelled
Frontier
0.29% Cancelled
Delta
0.42% Cancelled
Alaska
0.43% Cancelled
JetBlue
0.74% Cancelled
Southwest
0.78% Cancelled
United
1.27% Cancelled
US Airways
1.39% Cancelled
American
1.42% Cancelled
AirTran
 1.52% Cancelled 

*Based on Department of Transportation (DOT) report on June 2013 flight cancellations at all reportable airports

 

On-Time Arrivals*
Alaska
 87.5% On-Time 
Frontier
77.9% On-Time
Delta
76.1% On-Time
US Airways
73.0% On-Time
Southwest
72.5% On-Time
United
71.1% On-Time
 Virgin America 
70.6% On-Time
American
69.8% On-Time
JetBlue
69.6% On-Time
AirTran
65.9% On-Time

*Based on DOT report on June 2013 on-time arrivals at all reportable airports

 

Fewest Mishandled Bags*
 Virgin America 
0.95 Mishandled
JetBlue
2.14 Mishandled
Frontier
2.19 Mishandled
Delta
2.78 Mishandled
US Airways
3.09 Mishandled
Alaska
3.50 Mishandled
American
3.59 Mishandled
United
4.06 Mishandled
Southwest
4.23 Mishandled
AirTran
 5.19 Mishandled 

*Based on DOT report on June 2013 mishandled baggage reports per 1K passengers

 

 Amount of Denied Boardings* 
JetBlue
2 Denied
Virgin America
7 Denied
Alaska
32 Denied
American
33 Denied
US Airways
66 Denied
Delta
86 Denied
United
93 Denied
AirTran
136 Denied
Frontier
138 Denied
Southwest
148 Denied

*Based on DOT report on April to June 2013 involuntary denied boardings per 1MM passengers

 

 Customer Satisfaction Score* 
JetBlue
83
AirTran
81
Southwest
81
Virgin America
72
Alaska
72
Frontier
72
Delta
68
American
65
US Airways
64
United
62

*Based on June 2013 American Consumer Survey Index scores

To learn more, visit George Hobica's profile on Google+

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