A Guide to Air-Passenger Rights: US Airways

US Airways


Notifications of Delays, Cancellations, Diversions

US Airways will provide information about a change in the status of a flight within 30 minutes of becoming aware of such a change in the status of a flight, which could be a cancellation, a diversion, or a delay of 30 minutes or more in the planned operation of a flight. The information will be provided in the boarding gate area for the flight, on USAirways.com, and via US Airways Reservations at 1-800-428-4322.


Cancellations by Traveler

Passengers are allowed to cancel US Airways tickets (refundable or nonrefundable) for a full refund (and no change fees and/or difference in fare). Customers must call 1-800-428-4322 within 24 hours of purchase to cancel and request a refund. This does not apply to Dividend Miles award tickets, only tickets booked on USAirways.com or with US Airways Reservations.


Cancellations Within Airline Control

In the event of a flight cancellation, prior to the departure date, US Airways agents make every attempt to contact customers. The Reservations Assistance Department rebooks customers and handles callbacks for customers prior to the day of departure. It is recommended that all customers confirm their itinerary 24 hours prior to departure.

In the event of a flight cancellation at the airport, US Airways will do everything possible to re-accommodate customers on the next US Airways flight, providing space is available. The re-accommodation will depend on the type of ticket purchased, the reason for the flight irregularity, and availability. In most instances, US Airways will also rebook on other airlines.

When a US Airways flight on which the customer is being transported is canceled or causes a missed connection, due to reasons within the control of US Airways, creating an overnight stay for the customer, US Airways will provide one night's lodging. US Airways will pay for the hotel room and ground transportation (if not provided by the hotel). Passengers without baggage will be reimbursed upon presentation of receipts for reasonable incidentals such as toiletries needed until they are reunited with their baggage.

In the case of a diversion, when alternate transportation is unavailable until the following day and overnight accommodations are required, the flight attendants and flight crew will communicate to the passengers which expenses US Airways will pay. As long as the cancellation is due to anything other than weather, US Airways will pay for hotel room and ground transportation (if not provided by the hotel). Passengers without baggage will be reimbursed upon presentation of receipts for reasonable incidentals such as toiletries needed until they are reunited with their baggage.

When a passenger's ticket is affected because of a schedule irregularity caused by US Airways, US Airways will take the following measures: transport the passenger on its own flights, subject to availability, to the destination or next stopover in the same class of service at no additional cost to the passenger, or, at the passenger's request, provided that the tariff covering the original transportation permits routing via the carrier which will transport the passenger, US Airways will re-accommodate the passenger in the same class of service of the next available flight on another carrier, or combination of carrier, if the length of the delay to the passenger's destination exceeds two hours. In the event that a passenger misses an onward connecting flight on which space is reserved because the delivering carrier did not operate its flight due to a schedule irregularity or change in schedule, the delivering carrier is responsible to arrange for carriage of passenger or to make a refund.


Cancellations Beyond Airline Control

US Airways will not provide hotel accommodations when a flight is canceled or causes a missed connection due to circumstances beyond the airline's control.


Delays

When a passenger's ticket is affected because of a schedule irregularity caused by US Airways, US Airways will take the following measures: transport the passenger on its own flights, subject to availability, to the destination or next stopover in the same class of service at no additional cost to the passenger, or, at the passenger's request, provided that the tariff covering the original transportation permits routing via the carrier which will transport the passenger, US Airways will re-accommodate the passenger in the same class of service of the next available flight on another carrier, or combination of carrier, if the length of the delay to the passenger's destination exceeds two hours. In the event that a passenger misses an onward connecting flight on which space is reserved because the delivering carrier did not operate its flight due to a schedule irregularity or change in schedule, the delivering carrier is responsible to arrange for carriage of passenger or to make a refund.

In the event of a force majeure event, US Airways may re-accommodate passengers on another available US Airways flight or another carrier or combination of carriers or may refund any unused portions of the ticket in the form of a travel certificate.


Onboard Ground Delays

US Airways will not permit an aircraft to remain on the tarmac for more than three hours. Prior to reaching three hours, US Airways will return the aircraft to the gate or another suitable disembarkation point, where passengers will be allowed to deplane, if safe to do so.

For all flights experiencing a lengthy ground delay, US Airways will provide passengers will adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pilot in command determines that safety or security considerations preclude such service; ensure that lavatory facilities are operable; ensure adequate medical attention is available, if needed; ensure a comfortable cabin temperature is maintained; ensure passengers on the delayed flight will receive notifications regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known; and ensure passengers on the delayed flight will be notified beginning 30 minutes after scheduled departure time and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft at the gate or another disembarkation area, if the opportunity to deplane actually exists.


Overbookings (Involuntarily Denied Boarding)

If the passenger's arrival at his or her final destination is greater than one hour but less than two hours past his or her original scheduled arrival, involuntary compensation is 200% of the sum of the values of the remaining flight coupons of the ticket to the next stopover, but not to exceed $650. If the passenger's arrival at their final destination is two hours or more past their original scheduled arrival, involuntary compensation is 400% of the sum of the values of the remaining flight coupons of the ticket to the next stopover, but not to exceed $1,300.


For more information, visit USAirways.com.


Other Airlines:

Air Canada

AirTran

Alaska

Allegiant

American

Delta

Frontier

Hawaiian

JetBlue

Southwest

Spirit

United

Virgin America

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