A Guide to Air-Passenger Rights: Spirit

Spirit


Notifications of Delays, Cancellations, Diversions

Spirit will give passengers whether at the airport, onboard an aircraft, or elsewhere with a computer or telephone access, the best available information regarding delays and cancellations in a timely manner. Prior to a trip, a passenger should visit the Flight Information page on Spirit.com for flight and travel information. When making a reservation, the passenger should provide Spirit with contact information (phone numbers and/or email addresses) which can help Spirit reach the passenger in an event that a delay or cancellation becomes apparent before he or she leaves for the airport or is in transit.


Cancellations by Traveler

Refunds are allowed for reservations made seven days or more prior to the passenger’s departure, provided that he or she makes the refund request with 24 hours of the initial reservation.

Refunds are not permitted for requests made within seven days prior to departure. A credit for future travel on Spirit will be issued (less any applicable charges and/or taxes) for refund requests made within seven days prior to departure. The credit for future travel on Spirit must be booked within 60 days of issuance for travel on any flight dates available in the system and have no cash value.

Spirit offers several options for passengers to change/cancel reservations. The quickest and least expensive option is for the passenger to visit Spirit.com and visit “Manage Travel” and make any changes themselves. A passenger can speak to a customer service representative on the phone, but there’s a fee for that. Flight changes may be made up to an hour before scheduled departure. Some passengers are eligible for changes or cancellations at no cost.

For reservations made 7 days or more before the scheduled departure date, a modification or cancellation made within 24 hours of the original booking is free.  Modifications or cancellations made more than 24 hours after the original booking cost $110 per passenger if changed online, $120 if made over the phone or in the airport, and $50 for a group booking itinerary modification or cancellation.

For reservations made less than 7 days before the scheduled departure date, modifications or cancellations cost $110 per passenger if changed online, $120 if made over the phone or in the airport, and $50 for a group booking itinerary modification or cancellation. 


Cancellations Within Airline Control

In the case of a cancellation, Spirit staff will focus on rebooking as many passengers as possible on alternative flights, either direct to the destination or via connections through other airports to best accommodate the passenger’s needs. If rebooking options are not available until the following day and the cancellation was due to Spirit failure, Spirit will offer complimentary overnight hotel accommodations for non-local passengers.

When a passenger holding a confirmed reservation on a flight that is delayed because of a schedule irregularity (including but not limited to a missed connection, flight cancellation, omission of a scheduled stop, substitution of equipment, a different class of service, or a schedule change), Spirit may rebook the passenger on Spirit's first available flight on which seats are available to his or her original destination without additional charge.

Changes may be made to itineraries affected by a schedule change, delayed flights, or canceled flights without a charge and/or fare difference, if the same departure and arrival airports are booked and the itinerary is rebooked within Spirit's authorized date ranges (currently within seven days of the departure date).

Spirit will not assume expenses incurred as a result of a flight delay, cancellation, or schedule change. Spirit may provide limited amenities and services, which may be required by certain passengers in order to maintain their safety, health, and welfare. Amenities provided by Spirit are provided as a courtesy to the passenger and are not to be considered an obligation of Spirit. No lodging will be provided to a passenger on any Spirit flight that is delayed or canceled in the originating city on the passenger’s reservation.

If a flight is delayed or canceled, Spirit works automatically to re-accommodate passengers in advance when possible. If a passenger misses his or her connection due to a delayed flight or if the flight is canceled, a new boarding pass for the revised itinerary may be obtained at the airport.


Cancellations Beyond Airline Control

If a cancellation is caused by severe weather, air-traffic-control decisions, or other issues outside of Spirit's control, accommodations cannot be offered. Spirit will make reasonable efforts to provide information enabling passengers to secure accommodations on their own.


Delays

Spirit will not assume expenses incurred as a result of a flight delay, cancellation, or schedule change. Spirit may provide limited amenities and services, which may be required by certain passengers in order to maintain their safety, health, and welfare. Amenities provided by Spirit are provided as a courtesy to the passenger and are not to be considered an obligation of Spirit. No lodging will be provided to a passenger on any Spirit flight that is delayed or canceled in the originating city on his or her reservation.

If a flight is delayed or canceled, Spirit works automatically to re-accommodate passengers in advance when possible. If a passenger misses his or her connection due to a delayed flight or if the flight is canceled, a new boarding pass for the revised itinerary may be obtained at the airport.


Onboard Ground Delays

For domestic flights, Spirit will not permit an aircraft to remain on the tarmac for more than three hours before allowing passengers to deplane, unless a safety issue prevents that from happening.

When an on-aircraft delay occurs, Spirit will try to minimize delays greater than 2 hours and make every effort to prevent those with longer durations. In the event of a lengthy delay, Spirit will provide food, water, restroom facilities, and access to medical treatment for passengers onboard the airplane. For delays of 3 or more hours (for domestic flights) or four or more hours (for international flights), passengers will be allowed to deplane.


Overbookings (Involuntarily Denied Boarding)

Passengers traveling between points within the United States (including the territories and possessions) that are denied boarding involuntarily from an oversold flight are entitled to the following: no compensation, if the carrier offers alternate transportation that is planned to arrive at the passenger's destination or first stopover not later than one hour after the planned arrival time of the passenger's original flight; 200% of the fare to the passenger's destination or first stopover, with a maximum of $675, if the carrier offers alternate transportation that is planned to arrive at the passenger's destination or first stopover more than one hour but less than two hours after the planned arrival time of the passenger's original flight, or 400% of the fare to the passenger's destination or first stopover, with a maximum of $1,350, if the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger's destination or first stopover less than two hours after the planned arrival time of the passenger's original flight.

For more information, visit Spirit.com.


Other Airlines:

Air Canada

Alaska

Allegiant

American

Delta

Frontier

Hawaiian

JetBlue

Southwest

United

US Airways

Virgin America

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