“Family vacation ends badly”
Flight from Seattle to Kahului
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- August 2010
- Seat Class:
We (my husband and 2 daughters) looked forward to our summer vacation to Maui. We are a middle income class family so we work hard and save money in order to go on special vacations. The flight to Maui was an average flight. The time spent in Maui was magical. The flight home was the end of the magic. Prior to boarding, my girls asked if they could rent a DVD player. They saved some of their souvenir money so that they could pay the rental fee. Of course I said “yes.”
We boarded the plane; our row number was around 40. I couldn’t see the big screen and had to move my head and neck into a very uncomfortable position in order to see the small TV. I thought at least the girls will have something to watch so it’s not that big of a deal. My daughters asked very politely if they could rent a player and the attendant said yes, but, they were starting at the front of the cabin and would work their way back to us and let them get one. Imagine my daughter’s disappointment when they were out of players by the time they got to us. Somehow,the people in the row behind us got one. (I wasn’t aware of this until my girls told me the next day.) The attendant had a very cool almost hostile attitude when she said they were out of players. The next disappointment was the lackluster film that was shown on the screen that we couldn’t see anyway. Then came the meal service. I guess we are supposed to be grateful for this as most airlines have discontinued serving them. We listened to the choices of entrées and of course by the time they got back to us they only had the sandwich and again seemed to have a bad attitude towards the remaining passengers. It was as if they were saying take it or leave it. Just be glad we offered you something. At that point the girls asked me if it was cheaper to sit in the back where we were sitting?!!
I understand that the flight attendants take a lot of grief from the flying public. I’m sure they were unfriendly when they ran out of items as a personal defense mechanism.
All I expected was the same courtesy that my family and I extended to them. I think that the upper management of Hawaiian Airlines should rethink the way they manage their inventories. I will avoid Hawaiian Air in my future travel plans.