Flight from Phoenix to Denver
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- May 2010
- Seat Class:
I was flying on a voucher from United, given to me after a lengthy complaint email last summer, after having BOTH flights of a trip to Denver cancelled. I was skeptical to fly with them again, based on my prior experience. I was pleasantly surprised, however, that everything went smoothly.
The nice surprise on my flight to Denver, was that when I asked for a Coke, I was given the whole can, without having to ask, and it was a Coke from Australia, which was not only interesting, but was made with real cane sugar, not the HFCS.
On my return flight, our Captain made an announcement in the terminal, talked about the weather and how he was going to tailor his flight plan to avoid the storm. He talked about his mission to make it a great flight, too. Upon boarding, gave everyone a Boeing 757 "trading card". We all wondered why he gave us these, but towards the end of the flight, he announced that if his signature was on the card, that person won a free bottle of wine.
Based on this flight, I really believe United is working hard to repair their image and their reputation. The Captain on that return flight showed that he really loves his job, and loves the company. I was very impressed.