“Flight Attendants Had a Coffee Klatsch”
Flight from Newark to Las Vegas
- One Way
- Number of Stops:
- No stops
- Date of Flight:
- November 2010
- Seat Class:
I was thrilled to be upgraded to First Class. I had a lot of clothing to transport, so I called as soon as I got the upgrade notification to check how many bags I'd be allowed to check for free. I'm the lowest category of Elite, and had purchased the ticket with my Continental Chase MC. The agent on the phone said "three," then checked again to verify it when I asked "Is that for ALL Elite passengers?"
At the airport the curbside check-in guy said he'd have to charge me $100 for my third bag. Lots of walking, pleading, wasted time, hysteria, angst, and tears finally produced a "one-time courtesy override" that gave the OK to the third bag.
We were more than an hour late taking off. The flight attendants, who normally take dinner orders during taxiing, never did. Nor did they take pre-flight drink orders or pass out the almonds until we were well aloft. At dinner I was asked if I wanted the one ravioli that was left, or the fried shrimp, and I wasn't even in the last row of seats. I chose the shrimp, and it was a gooey mess and unbearably oversalted. My seatmate, who elected the ravioli, said it was fair.
During the rest of the flight, the crew handling First Class were busy chatting non-stop. Our drinks and coffee cups sat for hours without being cleared. When I walked to the very back of the plane, that crew was locked up behind a closed curtain, chatting away. The only bright spot was that one of the attendants from the front came back to get a large water bottle to fashion a hot water pad for one of the passengers, and she offered to do one for me, too.
While the flight was generally smooth (after the first half hour of turbulence), and the seats were very comfortable, I've never experienced such a complete lack of service and so much indifference on the part of a flight crew.