“Disorganized Sums IT Up Pretty Well”
Flight from New York City to Seattle
- One Way
- Number of Stops:
- No stops
- Date of Flight:
- July 2010
- Seat Class:
This was the experience from hell!!! So I go to the check in area and there are at least 3 or 4 lines forming behind the counters, people coming from everywhere and people not sure where to go. No one was organizing the lines.
After signing in at the computer kiosk there was an incredibly long line at the baggage check in area. No one there to organize that line either. People confused, angry. The wait was incredibly long.
Then the departure gate number was changed without an announcement of any sort. After standing around the wrong gate for about ten minutes I went to a reception counter and asked where the flight was actually taking off from.
The last affront was having to stand in a long line, (an hour wait at least), in reception to get a seat on the plane after having checked in at the computer kiosk all ready. Only one worker was there and he was also handling the arrivals. At least 3 lines were forming with people seeming to have difficulty in cueing and cutting in line. No one there to organize that either.
I approached someone there to see if we could get additional help. I got a lame excuse that this one worker was handling it all and we would just have to wait. I found this person, (I think he was a pilot), to be exceptionally condescending.
Bottom line is this, Delta needs to get its act together.
One saving grace, the stewardesses were great. Generous with the soda and snacks, extremely helpful and courteous.