“Overbooked, overbooked, overbooked, overbooked”
Flight from Minneapolis to San Francisco
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- August 2010
- Seat Class:
The real trouble was before the flight. I had checked in online the evening before my scheduled flight. I had 1 suitcase to check. I reached the airport with only 35 minutes before departure so that was my fault.
I went immediately to the counter below the "Bag Drop" sign. The computer terminals all said "Check In". I had already done that. Unfortunately the "Bag Drop" counter was also a check-in counter. The only two agents at the counter were dealing with two parties who were checking in for their flights. One agent finished with one party and abruptly walked away from the counter and didn't return. By the time I reached a computer terminal and realized that I could get a luggage tag printed, the terminal instructed me to see an agent. The only agent was busy.
After waiting for 20 minutes to check a bag, I
knew I would not make my flight and finally was able to see the only remaining agent who put me on stand-by for the next flight. She said there were 3 more flights that day and all 3 flights were overbooked. The best that could be said is that the agent did not charge me the usual rebooking fee.
After going through security, I slowly went to the gate; the gate was the same for both the flight that I missed and the next flight to my destination. At least 30 minutes after its scheduled departure my scheduled flight was still at the gate waiting for connecting international passengers. This flight, too, was overbooked.
Eventually I got the last available seat on the next flight. The flight itself was not remarkable, but I do have complaints. Boarding was delayed 25 minutes. The 757-200 had jacks for headphones but had no audio entertainment. My seat would not remain fully upright; it slowly partially reclined.