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Reviews for Milwaukee to Rochester (MKE-ROC)
Flight from Milwaukee to Rochester
- Round Trip
- Number of Stops:
- 1 stop in Chicago, Illinois
- Date of Flight:
- September 2011
- Seat Class:
My Mother has moderate Alzheimer's Disease and had a layover in Chicago. I notified 4 different agents on 4 separate occasions about this and was assured by every agent that she would have a "meet and assist" to escort her to her next flight. No one showed up. She stood around waiting, then went to a screen to try to find her gate #, got lost, confused, and eventually found two police officers who thankfully got her to her gate. Upon attempting to resolve this with managers from AA, I wound up with a snippy "representative" who essentially told me it was my mom's fault for not waiting at the gate for someone. I will NEVER fly nor recommend AA to anyone. Biggest thumbs down rating.