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Reviews for Mesa to Eugene (AZA-EUG)
Flight from Mesa to Eugene
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- May 2013
- Seat Class:
I have 7 tickets scheduled for a departure later this month for my wedding. I needed to make some updates to a couple of my tickets and sat on hold waiting for a travel adviser for 1 hour and 28 minutes and counting now. I cannot imagine how a company can possibly view this as customer service. I cannot imagine what staffing may look like considering this unreasonable wait time. I am a reasonable and professional person, however, this lack of service deeply concerns me. I work in a customer service industry as a manager and feel that our students experience is of utmost importance. I will continue to hold until I have the opportunity to speak to an adviser; however, I cannot imagine choosing to travel with this airline ever again due to this experience.