“Delta's customer service is missing. Can you please find it?”
Flight from Kansas City to Orlando
- Round Trip
- Number of Stops:
- 1 stop in Atlanta, Georgia
- Date of Flight:
- May 2010
- Seat Class:
Delta has proven that they really don't give a hoot about customers flying with them a second time. We were lured in by low rates only to be bumped from our 6:15 AM flight due to overbooking. After a 5 hour delay we were put on a flight with one stop. Luckily the staff is trained to say, "Ladies and gentlemen, check the overhead monitors to see what gate your next flight will be from." We finally got to our vacation destination 10 hours late.
Our return flight was much worse. After waiting at the gate for about an hour I noticed the fight time had been changed. Good thing I checked the overhead monitor. When I went to the counter to inquire, I was just handed new boarding passes to a different city. I inquired about the change and was told "weather". I guess the staff is also trained to not waste energy with words.
We had to wait an extra hour to depart because our flight crew had not yet arrived. Needless to say, they were not the nicest crew during our flight. I guess it is stressful for airline employees to deal with flight delays of their own.
We arrived home nearly 3 hours late. However our luggage did not. We did get it 20 hours later though.
I wrote to Delta to request a refund for the baggage fees and got a reply that they were respectfully declining our request, but we could send them receipts for any expenses. There is no receipt for having to get back to work without any make up or for waiting at home for hours to have our missing luggage returned. The contents were all there, but out stuff was totally rearranged and piled back in the suitcases.
We have a trip planned in July to go to New Orleans. We will drive before we fly Delta again. They are not our favorite airline!