“Customer service not a priority for American Airlines”
Flight from Denver to New York City
- Round Trip
- Number of Stops:
- 1 stop in Dallas, Texas
- Date of Flight:
- July 2010
- Seat Class:
Apparently, American Airlines has never heard of customer service. In an extremely competitive climate for retaining passengers, you would think the airline would try and go the extra mile for their customers. Not so. The flight itself was OK, although I feel American lacks the amenities of some other airlines (seats were cramped, no TVs for viewing, etc.). However, I can live with all of that. My main problem came when the first leg of my flight was delayed, forcing me to miss my connecting flight by less than 5 minutes. It was the last flight of the night, and I couldn't get rerouted until the morning. American refused to pick up my lodging for the night. They gave me a voucher for a $50 room. They failed to get me to my connecting flight on time, yet I was forced to pay $50 for their error. And they were pretty adamant that they would not pick up my hotel.
With this kind of customer service, I will be hard pressed to ever fly American again. If something goes wrong, you can be confident that they will not go the extra mile to make sure you are taken care of. Instead, they will just send you the bill.