“Poor treatment of handicapped passengers”
Flight from Chicago to Santa Ana
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- December 2012
- Seat Class:
I use a walker, and need a wheelchair to get through an airport. On three different round trip United flights in the past year I have had difficulty with very slow and fractured wheelchair service. On both Dec. 26 leaving O'Hare and Dec 30 returning, it took 10 minutes to get a wheelchair after I curb-checked my luggage, then I was taken to a wheelchair waiting area for another 15 minutes for a chair to take me to security. After security I was transferred to a cart. I had arrived at the airport 2 hours before my flight, and got to the baggage area just as they were beginning to board.
On the return trip there was a 25-plus minute wait for a cart for 3 of us, and a transfer from the cart to wait again for a wheelchair outside the baggage area. It was 50 minutes from the time the plane landed until I was helped with my checked bag to get to the curb to be picked up.
This is the 3rd time this has happened.
Wheelchair service used to be pretty good and it was in SNA; it's gotten terrible at O'Hare United.