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The baggage "insurance" they never tell you about

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The baggage "insurance" they never tell you about

Posted by George Hobica on Wednesday, November 11, 2009

Federal regulations require that if an airline loses or damages your luggage or its contents then they are required to pay up to $3300 in compensation when you fly domestically in the US. However, the airline will attempt to depreciate the value of your loss, and will require receipts to prove your claim. (Coverage may  be considerably less for international travel from the US, or from the European Union). Airlines typically exclude coverage for "valuables" and "business effects"--this includes things such as electronics, jewelry, cash, art work, and business related documents and samples.

But for some people--those traveling with Louis Vuitton trunks, Vera Wang wedding gowns, or simply a lot of expensive clothing--$3300 simply isn't enough coverage. That's where something called "excess valuation" (EV) can come in handy. Never heard of this? Well, the airline rep checking your bag at the airport isn't likely to tell you about it unless you ask. So let us explain.

Most US-based airlines will cover an additional $1700 of your luggage contents on top of the Federally-mandated $3300 (they don't call it "insurance" because they're not insurance companies, they're airlines) if you declare excess value when you check your bags. From what we can see, Delta will even cover "valuables" if you buy this extra coverage, the cost of which varies from one airline to another (see chart, below). Depending on airline, coverage may only cover you in the event of total loss, not merely damage, to the contents and not to the bag itself.

Another thing to consider is that if you buy coverage from, say, Continental and then transfer to Delta during your trip, Continental's coverage ends once the second airline takes charge of your bag. You need to claim your bag, in such a scenario, and re-check it with Delta, paying Delta's fees.

You can also buy travel insurance to cover your bags, but many basic policies don't go very far. For example, Access America's Basic Plan covers only $500. Their more expensive Classic policy is good for $1000, and their Deluxe policy for $1500, and the maximum liability for valuables is $500, but only if you can provide receipts.

Some international airlines also sell EV coverage, but their web sites, the most readily available source of information, are either vague or woefully out of date, and good luck calling their toll free reservation numbers to get clarification. Your best bet is to inquire at the airport check in counter or a local sales office before your trip. One international carrier that is more straightforward is Taiwanese-based EVA, which sells EV for 50 cents per $100 declared up to a limit of $2500 in coverage beyond what international law requires. Singapore Airlines, according to spokesperson James Boyd,  has the same coverage limit and cost. Remember, airlines change their rules on a whim, so be sure to check with your airline before take off.
 

Excess Valuation: Who offers what for how much

Airline

(click link for more info)

Cost/$100 coverage Max. limit (includes standard $3300 baggage liability allowance) Includes valubles/fragiles? Loss or damage
Alaska $1 $5000 Fragile items, only if lost both
American $2 $5000 no loss only
Continental $1 $5000 no; sports items also excluded both
Delta $1 $5000 web site says "yes" both
Frontier $1 $5000 no both
JetBlue $1 $5000 no both
Southwest $1 $4550 no both
United $5 $5000 no both


 

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the fast and easy way to get a resolution from an airline, or any large company, is to fax them a small claim court complaint filled out and ready to file along with a short cover letter w/final demand. This has worked great for me at least a half dozen times. Most of the time you won't even have to file and pay the $25 court fee, however, when I took American Airlines to small claims for expiring 54k miles after several years of no activity I won and was awarded & received a chk for what it would cost to buy them miles.
by Dano on Monday, November 30, 2009
So just what does a receipt do? It's proof that you bought something, not that you put it in the bag. What a joke. FedEx your valuables or keep them home.
by LenfromMac on Monday, November 16, 2009
I know you probably get this all the time but I've been a member of this site for a couple of months now and I've never seen a flight from DTW to HNL which is the reason why I signed up...will there ever be a flight there out of Detroit? And can I just be notified if this becomes available. I don't see the option to just be notified if from my preferable airport. In other words I don't want to receive an email if there is a flight from other airports than my own.
by rg on Thursday, November 12, 2009
I use plastic 'zip ties' along with the TSA approved locks to 'double lock' my luggage. That way I know if someone went into the suitcase (unless they happened to have another zip tie of the same color to replace the one they cut off). So far with this system *no one* has gone into the luggage. Re: Having a receipt for a claim - all the more reason to keep your receipts - just stick each year's receipts in a garbage bag, label it with the year - and stick it inside a plastic storage tub. Just one receipt for say a $700 suit will make your lost luggage claim worthwhile. And if the airline finally does find your luggage and the suit was not inside - well, we all make mistakes. Gosh, I thought I had brought the suit - guess I did not, must be my poor memory - by the way thanks for finding my luggage.
by Pegger on Thursday, November 12, 2009
Guess the lesson in all of this is to travel with things that you don't mind loosing or leaving behind for the hotel maids or whomever. I've even hit the consignment shops for items for travel just so I won't be all bent out of shape when it disappears out of my room/luggage.
by Hulio on Thursday, March 19, 2009
know of many instances of europeans flying to us having items stolen, they believe, in us customs. Anyone know anything about this? These are things that are not contraband.
by Suze on Thursday, March 19, 2009
Look My daughters suitcase was put on the plane in Aruba and a direct flight to JFK, I was the first person on the conveyor when luggage came out! and much to my surprise the suitcase never came out. There is no doubt in my mind that the people who check your luggage, find the suitcases with the good stuff in it and let people know down the line to pull it. The Homeland Security thing has given checkers a license to steal....
by vic7 on Wednesday, March 18, 2009
Whenever I buy something now, I keep the receipt. If it's something really expensive I put it in a safe deposit box.
by on Tuesday, March 17, 2009
One thing I just thought of - and it works!

Both my wife and I use a CPAP - and we often travel to Russia to visit her family. And! They're a pain to drag with you everywhere.

Also. . .

Every three or four years (or so) our health insurance lets us get a "new" one.

So, we take the "old" one to Mother Russia and leave it there to wait for our return. Result - we have one *HERE* - and another one *THERE*. Can't get damaged in-flight if you don't take it on the plane, 'eh? Also - that's one less thing for Security to get all bent out of shape about.

What say ye?

Jim

by jharris1993 on Monday, March 16, 2009
There may be more twists to this than a cat has hair. . . .

1. If your ticket was purchased with your Iridium Visa (or Master Card, etc.), there may be additional "trip insurance" provided by the card carrier as one of their perks. Lots of cards offer this kind of stuff, but you gotta ask.

2. As silly as this suggestion may sound, have you tried talking to your *insurance agent*? Some companies/agents - especially the more reputable independent agents - offer special hazard/loss policies (or endorsements to things like homeowners policies) - for especially valuable things like traveling electronics, valuables, business records, etc.

3. One other thing I just thought about - what about Durable Medical Equipment - things like CPAP/APAP/Bi-Level, nebulizers, etc., which can cost in the plural-thousands range by themselves? God Help You if something "unexpected" happens on your trip, (swimming in the Hudson, anyone?), and your stuff is lost or damaged. Maybe your insurance rep - or the airline - can help with this stuff?

I don't know - but this might be really interesting to find out about.

What say ye?

Jim

by jharris1993 on Monday, March 16, 2009
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