Airfarewatchdog
My Fare Alerts | Help
Welcome!
  • Real deals from your departure city
  • Verified by our Dealhounds

Popular Destinations

Popular Routes

Delta pre-bumps passenger from nonstop flight, update

rss link Airfarewatchblog

Delta pre-bumps passenger from nonstop flight, update

Posted by George Hobica on Tuesday, October 30, 2007

Readers of this blog may have seen the entry and subsequent comments detailing the travails of my friend Lew who found a $138 RT New York-Denver nonstop fare on Delta for peak holiday travel.

Lew had a confirmed e-ticket, roundtrip nonstops in both directions, but about two months before departure, Delta called him to inform him that they were now putting him on connecting flights, meaning that his total travel time was longer. The new outbound flight would leave JFK two hours earlier, at an inconvenient 6 AM.

Some of the comments on that previous entry insisted that he must not have had a confirmed ticket. But he did. It wasn't a reservation that he had on hold. He bought it directly from Delta.com. Another comment suggested that if he called Delta, they would rescind their decision and put him back on the nonstop. That didn't happen. He called Delta again last night, and this is what he told me they told him:

"The Delta reservationist I spoke to said that, 'Well, you were on the lowest of low fares. But coach seats on the nonstop are now sold out. However, you could buy a business class fare, seats are still available.' Needless to say, I'm not going to do that."

When I checked last week, coach seats on his flight were still available, but for over $600.

Imagine, if you will, that you renovate your kitchen, and you specify and buy granite countertops, and a few weeks before the installation the contractor tells you, "I'm substituting Formica. But you're still going to be charged the same price we agreed on." That's essentially what Delta did.

Follow up (Nov. 1)

After writing a reasonable email to Delta, and calling them again, our friend Lew was re-instated on Delta's nonstop. Lew, in his letter, avoided saying, "I'll never fly Delta again!" which would give them no incentive for helping him. So this story had a happy ending, but it took a lot of work and had Lew given up on his first attempt he'd still be crossing his fingers that he made his tight connections.

Categories: Airline Industry News

Post a Comment


(Please do not use your real name - this screen name will be your public identity on Airfarewatchdog.com)
(Your email address will not display in post)



Airlines just don't care and if they lose money. Well they have the government to bail them out. Thats why I don't fly anymore.
by Tim on Friday, October 31, 2008
Delta also bumped me today from a non-stop flight I paid for through travelocity. i called them and they refused to put me on another non-stop and told me to call travelocity (duh, they were the ones that told me to call delta!). I sent an email to corporate and am now on hold trying to get travelocity to help fix it. What a rip-off. I should at least get a discount for being put on a cheaper flight. Go figure.
by Faith on Saturday, June 07, 2008
Hi guys. When someone does something good, applaud! You will make two people happy.
I am from Taiwan and now study English, give true I wrote the following sentence: "Rebate rio. Beach resort, a tickets."

Thanks for the help :o, Sefton.
by Sefton on Saturday, April 18, 2009
I was flabbergasted by this blog entry and all the responses! I book all the business travel for a medium sized company and was horrified to think this kind of bull could happen to one of my coworkers or myself.

I wrote Delta to see if they were putting a stop to this outrageous behaviour ( I included a link to this page) and here's their reply:

Thank you for contacting Delta Air Lines.

Delta's policy is to respond with 'no comment' to all rumors. We follow this approach consistently in order to avoid providing an implied confirmation or denial in certain circumstances.

We appreciate your interest in Delta Air Lines. Any additional correspondence will be kept on file.

Sincerely,

Tina Alameda
Online Customer Support Desk
http://www.delta.com


Rumor? That's a convenient categorization, don't you think?
by Amanda on Tuesday, November 06, 2007
I read with interest all of the comments about Delta. I recently booked a flight for Christmas from LAX to JFK, JFK to BUF a few days later and BUF to LAS for New Years. The reason being it was so expensive to fly to Buf directly, that it made sense to make a few stops to see friends for the same amount. Anyway, I have been getting emails from Delta about a change in my Itinerary. So far since my purchase back in early October, it has been changed 5 times! At last glance, I am on completely different flight numbers and the times have all been changed but one. I purposely booked an earlier flight from LAS to LAX, now it looks as if I won't be in until around 10pm! What's the point in making plans if we fly on Delta time? Talk about issues. I'll be making calls to get myself back on my regular schedule, but who knows how that will go!
by Lori Bradley on Tuesday, November 06, 2007
just wanted to see Lew's letter in case I need an idea if I get bumped.
by Mle on Tuesday, November 06, 2007
i am a musician and upon trying to board a delta flight in early 2001, was told i could not bring my REGULATION sized bag containing my musical equiptment on a 737, even though i was one of the first passengers to board and the bag fit the metal sizer perfectly. this was after a 6 hour delay with not so much as a food voucher. when i pointed out to the flight attendant that the bag clearly fit in their regulation bag sizer, he informed me that the flight was "completely full", that "later passengers would need places to put their stuff", and "your bag will not come aboard, PERIOD". he attempted to make me check it, which is akin to saying, "check your laptop". so i removed all my musical equiptment, placed the bag where he had instructed me to check it. i attempted to board. the attendant grabbed me by my backpack and slammed me against the jet bridge (which caused me to burst into tears since i had no idea what was going on and was exausted) and screamed at me that i was trying to be "smart" with him by taking my irreplacable musical equiptment aboard in my hands. long story short, they boarded the plane, shut the door, and left me there, and attempted to have me arrested for "disobeying a flight attendant command". i had to purchase a new ticket on another airline at $400 and was told i would be stripped of all my delta frequent flyer miles. when my publicist called delta, and then informed dateline NBC of the situation, apparantly dateline then called delta, and suddenly within 24 hours i had a written apology, my account reinstated and 10,000 "bonus" miles... but no credit for my ticket. i have never flown them again, and would strongly discourage anyone from doing so. that was before september 11!


by reid on Wednesday, November 07, 2007
Delta is awful absolutely awful. If anyone is changing flights in Atlanta always check to make sure that your at the correct boarding gate. Sometimes they'll change it three or four times. If you miss your flight it will be a nightmare to get on the next flight out.

By the way I love Airfarewatchdog. I got a flight from LAX to Puerto Vallarta for $235.00 round trip on Alaska Air direct each way. The flights were great.
Thank you guys.

by Lynn on Friday, November 02, 2007
USAIR has done the old "mechanical problems" routine on me several times when I have a ticket from Los ANgeles to Scranton PA with a stop in Philadelphia. Mind you, Los ANgeles to Philly is a much cheaper flight than Los Angeles to Scranton. But as USAIR would have it, they would cancel the Philly-Scranton flight and put us on a 20 or so seat shuttle bus and take us to the Scranton airport in a shuttlebus. AWFUL! I spoke to a customer service person for USAIR to get a partial refund since I paid more $$$ for an AIRfare not a BUSfare, and she said, "Well, you did arrive at your destination, didn't you?" It was like talking to a wall. I phoned them, emailed them and snail mailed them, and USAIR never responded.
by bob on Friday, November 02, 2007
I have had this flight changing issue with Delta not once not twice but 3 times!!!

The first time was last year for a flight from Denver to Tallahassee only I never received an email or a phone call. If I hadn't checked my itinerary I would never have known. I called Delta and the appropriate changes were made in my favor.

The 2nd and 3rd time occured with a flight from Denver to DC through Atlanta. I booked my trip for 12/22-12/29 last May more than 7 months before the trip for $172.00 rt. This past Spetember I checked my itinerary and discovered that all 4 legs had been changed and I was now flying via Cincinatti and what had been a 1 hour layover was now 3.5 hours. I called Delta got a nice operater and got everything changed back in my favor.

Well last week I check the itinerary again and it had been changed AGAIN!!! This time I called Delta immediately and the opperator I got was rather elderly and didnt understand why I wanted to change my flights back to what they had been. After much wrangling with her she made changes. During the process she told me that Delta had sent me an email and that I had called the next day to tell them I approved of the changes which is 100% complete BS because I would not have approved of the new changes. After asking to speak with a supervisor I got my changes made in my favor but when I asked for some consideration like an upgrade or additional miles to my frequent flyer account I was told NO!

If it weren't for all the miles I ahve accrued with Delta I would NOT be flying with them anymore.
by Jon on Saturday, November 03, 2007
Just had to post my Delta experience. I travel from Providence to LA to see my grandchildren and fly them back for visits. In September I left PVD 90 minutes late due to "mechanical problems" and missed the connection in Atlanta. You guessed it. Grammy spent a night in the "Bates' Motel" with the lights on and left Atlanta the next morning at 6:00 AM. I flew back two days later on Continental with my four year old grandaughter. No problems. I go to return her to LA four weeks later and our flight from PVD to JFK is cancelled while we are in line at the airport! We had been rebooked on separate planes! One flew to Ohio and the other to JFK! I didn't realize it until the skycap went to check our bags through the screeners! Their only solution was to rebook us together late in the day or direct from Logan Airport (100 miles away) . Needless to say, I begged my sister-in-law to drive us to Logan as I couldn't leave my car, I was returning three days later to PVD. My travel agent was livid but we haven't heard any respose. We don't even know why the connecting flight got cancelled! Grammy is putting in too many skymiles to put up with this kind of service. Delta Deals, my Aunt Fanny!
Cheryl

by Cheryl on Saturday, November 03, 2007
When I flew from Seattle to NYC to Boston on Delta last spring, they kept us on the runway after we landed for an EXTRA HOUR, resulting in over a dozen passengers missing our connection to Boston. During our time on the runway, I was on the phone with CS and they assured me that the airline would pay for hotel accommodations if my connecting flight left without me and I was stranded in NYC overnight.

Sure enough, we got off the plane and the airline tried to pass it off as a weather issue (we'd already landed on time, so clearly it wasn't). They refused to reimburse us for any of the expenses we incurred while spending an extra ten hours stuck in NYC and suggested that if we couldn't or didn't want to pay for a hotel, that we could sleep on the floor of the airport. I sent a very strongly worded letter to Delta and got all of my expenses reimbursed, plus a $100 travel voucher for the inconvenience. This was a nice gesture, but I wish that they'd been more helpful from the beginning rather than making flying such an impossible and stressful ordeal!
by Susan on Thursday, November 01, 2007
In March for the first time in many years, I purchased tickets on Delta Airlines on Delta.com. The rate was very good for Oakland to LaGuardia via Atlanta on 9/19, LaGuardia to Portland, ME on 9/24, and Boston to Sacramento via Atlanta on 10/8.

A month prior to our vacation, Delta called and had changed our flights explaining that the original flights were no longer available. The new flights went in and out of JFK for the New York portions, and were at quite different times than the originals. I had SPECIFICALLY chosen the flights to use LaGuardia. If I'd wanted to go to JFK, I'd have chosen JetBlue!

Finally, after having the agent give me more options, I settled on a flight from OAK to LGA, with plane changes in Salt Lake City AND Cincinnati. Those flights were run by Skywest, Delta, and ComAir (!), respectively. We still had to go from JFK to PWM, as there were no longer any flights from LGA. On the return from Boston we had a plane change in Salt Lake City.

What a hassle! At least the flights we ended up on had minimal differences in departure, travel, and arrival times (1 hour or less). My biggest concern was whether our luggage would survive 2 plane changes on the way to New York.

On the plus side, the luggage made it and all flights arrived on time or early.

I will NOT choose Delta again.

As an aside, I notice that airlines are allowing more and more time for their flights. Delta allowed 1 hr, 41 minutes from JFK to PWM. We left almost 30 minutes late and still arrived 10 minutes early! I think air time for the flight is substantially less than an hour.
by Janet on Thursday, November 01, 2007
After defending Delta previously I went back and read their contract of carriage for domestic flights which is available here: http://www.delta.com/legal/contract_of_carriage/index.jsp

The pertinent portion is below. It states they may indeed do whatever they wish in the name of "necessity".

Delta will use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Delta may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Delta is not responsible or liable for making connections, or for failing to operate any flight according to schedule, or for changing the schedule or any flight.
by Anonymous on Thursday, November 01, 2007
Delta changed my holiday travel plans as well. Leaving BOS and returning to LAX, I had a 2 hour lay over in Cincinnati and Delta changed the flight out of BOS, leaving me with a 25 minute lay over. 25 minutes isn't long enough to deboard a plane! I just called them to complain and since my original flight no longer exists, they booked me on a non stop return for no extra charge. After reading all of these posts, I feel like I got very lucky. I'm waiting for the other shoe to drop!
by Jen on Thursday, November 01, 2007
I have been Executive Platinum at American Airlines for three years, flying over 350,000 real miles, and this has never happened to me. I always fly the lowest available fare and when American sells it, it is real. Every now and then, I find a great deal, price it and then American kicks it back and reprices it before I buy. That is fair of course. Never afterwards.
by rploehn on Wednesday, October 31, 2007
I am a travel agent and when this does happen to a client, I call the airline and insist they put the client back on the original flight. It always works for me!
by Howard Berk on Wednesday, October 31, 2007
Delta does all kinds of bad deeds. They had a "contest" called SiteSeer last summer. The only problem was they would not accept videos submitted by the general public for the contest. In short, they all ready had the "winners" selected. FOUL!
by Julia on Thursday, November 01, 2007
Delta did about the same to us this summer. We had book great fares from Phx to Milwaukee to Boston and back to Phx using special deal. About a week before our flight we got an e-mail saying that one of our flights had been cancelled and we were rescheduled. Now we were to go out of Phx at 6:30Am to Atl were we had a 6 hour layover and then a Delta connections flight to Cinncinati and tranfer to another flight to Milwaukee. early morning to late evening . Calling an agent got me nowhere. In Atlanta I went to one of their cluib lounges and asked if we could at all use the facilities because of the long lay over that was the fault of Delta changing my flight plans. I got no satisfaction and told they could do nothing. Fortunately a member behind us said aren't I allowed to take in two guests. and she said you are my guests. So we had a little bit of rest over the layover. When we boarded the plane to Cinncinatti we were seated next to a family with 4 children and had seen them on our early morning flight from Phx. They told us the same thing happened to them and they had been roaming the airport with the four kids all day.
by Bill Kane on Wednesday, October 31, 2007
My sister tried to book a flight on Delta using her miles she had earned from DFW to LAX in July but was told she couldn't get a return flight until late August. We thought that was awful so we booked on American instead. I figured it was Deltas way of not honoring the air miles that had been earned. After reading the comments about problems others have with Delta, I realize they don't care at all about their customers and we should try to avoid flying with them. Until they improve, I will only fly Delta as a last resort and I will never use a credit card that only gives Delta air miles.
by donna bolton on Thursday, November 01, 2007
I will never fly Delta. They refuse to honor their agreement with the musician's union to allow musicians to carry on their instruments.
by Debbie on Wednesday, October 31, 2007
Doesn't this violate the contract of carriage? I checked the seat map for refundable Y-fares, and I see rows 11 [except A], 12 [-C], 17, and 18 [-C] available in coach [with everything in business, except 2 A+B]. The lowest fare for the flight is still available in K [1 left], and 9 available in B, C, D, H, I, M, Q, and Y. The sold out fares are L, T, and U.

I'm very surprised that Delta was able to do this. I've had a schedule change in my flights before, and when connecting, sometimes I'm rerouted to make the original connection if time is too short. I actually enjoyed the schedule change, since I'm the type of flier who enjoys flying as much as possible. I called United, and I'm sure I could have booked my original connection with a different time, but I choose to stay with the added connections that the computer choose for me [with overlapping times, thus the reason I had to call].

Anyway, personally I would talk to customer relations. I know they normally don't handle reservation issues, but I've always had a good experience with CR. Point out the fact you can see seats are available when checking Y, and it doesn't matter what fare class you booked in, you booked a confirmed ticket for that flight, period. Make up some excuse, or a sob story, maybe that you have to take pain killers to manage your pain, and you have to take a non-stop flight as the medicine has severe side effects. If they're still unable to accommodate you, ask them to book you on an alternate airline [JetBlue, United, Frontier, or Continental]. Review Delta's contract of carriage for specific guidelines that Delta's agents have to follow, but they're also human, so appeal to their humanity as well.

If you still can't get a non-stop flight, the solution might be to get on a later connecting flight, check-in 24-hours before departure, and ask me to placed on the stand-by list for the non-stop.

@Matthew
by Matthew Dustin Weyer on Wednesday, October 31, 2007
Delta did the same to me from Sea to Pwm. It was a connecting flight with good times. They announced to me a schedule change and booked me 1 1/2 hours later out of Sea and back later as well, meaning I missed the last connecting shuttle bus home and forced me into a Seattle overnight. The original flight was still there, but under a different flight number. They refused to rebook me onto that flight( actually a Continental code share that I had carefully selected when I purchased my ticket) saying none of those special seats were still there.
To make matters worse the fare had gone down $35 from an original good fare, but there was no refund unless it went down more than $75.00.

by helen on Wednesday, October 31, 2007
He should report this to the BBB!!!
by SMassol on Wednesday, October 31, 2007
I just had similar experience with American, claiming a schedule change. So my party of 10 traveling on the Friday before Christmas loses their direct flight -- 1/2 the party now leaves home at 2:00 a.m. and the other half of the party arrives (maybe) 16 hours later (assuming the overbooked connecting flight takes them).

American "schedule change"
by DK on Wednesday, October 31, 2007
Sue them. Even in small claims court, they'll have to hire an attorney. I'd go into a higher court and ask the court to order them to make good on the original contract--"specific performance."

by Old_New_Englander on Wednesday, October 31, 2007
Delta's been pulling this stunt for years. We got the last minute shake-up twice on flights to New England, resulting in a lot of time and frustration juggling car and lodgings changes. We no longer fly Delta and are a lot happier for it.
by mabel on Wednesday, October 31, 2007
My wife and I had something like that happen in Sept on American Air. We had a vacation to Ireland and were leaving from Charlotte to connect with a direct flight from Chicago to Dublin. We got boarding passes in Charlotte all the way to Dublin. After we arrived in Chicago, I happened to check about a possible upgrade. The gate attendent informed me that they had no record of our reservation and that our sets were already reassigned on an oversold flight!

After a couple hours, they put us on another flight to Dublin that connected thru Heathrow. Never do that - Heathrow was awful. It took over 1 1/2 hours to get to the connecting gate. American did give us travel vouchers for the inconvenience, but it cost us most of a day of our vacation due to the delay in getting to Dublin.
by Jim on Wednesday, October 31, 2007
I don't fly Delta or U.S. Air any more. I'll drive before I get on U.S. Air or pay more for a flight on another airline. The only way to get their attention is to sue them and force them to send their $500.00 per hour lawyers to court to defend them. They'll get the message.
U.S. Air just doesn't care about its customers.
by tom on Wednesday, October 31, 2007
The same thing happened to me but not with Delta it was with U.S Airways. They changed my flight 2 weeks prior to my leaving for Hawaii with a direct flight changed to a lay over in Phoenix and leaving a day after my original date and having me leave a day later for my return back to San Diego with another lay over in Phoenix. I did end up getting a refund since I had purchased flight insurance.
by Donna Riedel on Wednesday, October 31, 2007
I would echo those who say to sue Delta in small claims court. Delta would have to hire a lawyer to appear on its behalf (in New York, at least, corporations are not permitted to send non-lawyers to appear on their behalf in small claims court) and if Delta ignores the summons, you will get a default judgment which you can then attempt to collect on. Should be worth it to Delta to just reinstate you on the original flight.
by Josh Levine on Wednesday, October 31, 2007
Does Delta's new CEO, Richard Anderson, know that this is happening?
by Ben on Wednesday, October 31, 2007
It probably the CEOs idea! All these people talk about suing them, but I'm sure it's in small print in the carriage agreement we never read.
by Jon on Wednesday, October 31, 2007
Kristin, did Delta charge you to redeposit your frequent flyer miles into your account? I wouldn't be surprised if they did.
by on Wednesday, October 31, 2007
I had a similar experience with Delta last year when I bought a "sale" nonstop fare and had them change my plane, travel times, and added connecting flights that made my good deal an all day ordeal. They called me two weeks after I had already purchased the tickets to say that they were "re-organizing" the flights. Re-organizing? No one could explain that one except that my flight was no longer available. Liars. My flight was still there but more expensive ($575). I could take that flight if I wanted to, but I would have to pay for a new ticket since my ticket was non-refundable. Delta service? I think not. I haven't flow with Delta since and have no intention of doing so again.
by Laura on Wednesday, October 31, 2007
I'm not a lawyer, but this seems to be a broken contract...that confirms a seat on a flight. If so, why not sue the airline in small claims court?
by Karen WInner on Wednesday, October 31, 2007
Ashamedly, I use Delta for frequent flyer miles. And yet, a similar incident happens to me every time I fly. Twice in the past three months, I was on my way to weddings I was in, and both times my flight out of JFK on Delta planes were canceled. They offered to rebook me THE FOLLOWING NIGHT (and on three connecting flights, nonetheless, when my original flight was nonstop, how generous of them), which obviously was not going to happen as the weddings were both the following day. Both times, I was forced to cancel my flight and book a last minute ticket on a JetBlue carrier. If I hadn't accumulated Medallion status on Delta, I would switch airlines in a heartbeat. Though, to tell you the truth, other than JetBlue, I haven't found any where the customer service is any better (paying for peanuts on American? no blankets for cross-country flights? that's absurd!).
by Kristin on Wednesday, October 31, 2007
I WORKED FOR DELTA WHEN IT WAS A GREAT AIRLINE. WHAT A SHAME!!
by PHYL on Wednesday, October 31, 2007
I was shocked when I saw this entry....because it just happened exactly the same way to my family!

I am having all my family up to visit us for Christmas. My father hates to fly and is always the mose difficult to get anywhere. Well, I managed to book him a direct flight from Orlando to Boston, for December 23rd (peak time, obviously) for about $300. He lives in Ft. Myers but was willing to drive to get the nonstop afternoon flight. Plus the cost was pretty good for a roundtrip, coming back the 28th of December.

Now, we already PAID for the tickets, had confirmations in hand, and so on. What does Delta do? Informs us a week later that now he has to fly through Atlanta AND leave 3 hours earlier in the day! They also changed his return flight by more than 3 hours.

When we called to insist we had reservations specifically to coincide with other family members flying in from all over, we couldn't believe what Delta told us. They actually said that they had the RIGHT to change flights whenever they deemed it necessary. As my father forced the customer service person to admit, Delta apparently no longer sells confirmations, they sell "suggestions." They also could not tell us why it became necessary to change his flights three months ahead of time. Do they know something about the weather that we don't? Of course not. They want to save those choice seats to sell to frazzled, hard up last minute travelers.

Thankfully, the new SkyBus airline had opened up their Ft.Myers-Portsmouth leg that week, and we immediately cancelled the Delta flight and booked on SkyBus. This is even better, since my father can leave from his own town, and lands in my town rather than the huge Logan airport in Boston. Obviously, SkyBus could surprise us too with a change but they seem a little less likely, since they fly only a few routes anyway.

Delta even gave us some trouble about the refund, but finally gave in since their policy stated that if flights were changed by 3 hours or more, we were entitled to a refund. I likewise have many frequent flier miles on Delta and frankly, before this last year, I had no problems like this (and I flew Boston to Honolulu all the time for Navy purposes). Now, I am seriously wondering if someone new has come along in management. When did they decide that bait-and-switch would work and no one would notice?
by Michelle Roberts on Wednesday, October 31, 2007
This is pretty bad, but I can't say I'm surprised. The worst part is that market economics doesn't fix this quickly - they can boot out a half dozen $200 ticket holders and only have to sell one or two last minute tickets to break even or come out ahead.

Of course long term they might turn off enough customers for it to bite them in the behind, but then all they have to do is drop fares $5 under the next guy and they're back to full planes.

Reading this reminded me of a similar stunt that US Airways used to pull on a short connector flight from Baltimore to Norfolk that I had to take twice a month for a while several years ago. Four times in a row (over a period of several weeks) they delayed the plane for "mechanical problems" and eventually notified us that they had arranged a bus to take us down to Norfolk. So we'd all bought $300 bus tickets!

The second and third time it happened, my boss and I raised a fuss and they agreed to pay for a rental car instead of making us ride in the sardine can, but they didn't offer it to everybody.

I switched to American and haven't been back to US Air since....but I don't think they care, ha!!
by Chris on Wednesday, October 31, 2007
Outah be a law. I also would sue in small claims court
by gene aefsky on Wednesday, October 31, 2007
Your analogies are correct. Other kinds of businesses couldn't stay afloat with some of the underhanded tactics shoved down our throats by the airlines.

Thanks for all your hard work.

Here's a new factoid your readers may be interested to learn. I've been luggage-less since Sunday because of this:

Frontier does not scan their bags, according to Frontier supervisor Tammy at OKL. Consequently, whenever a bag is lost, she says, they have no way to know where it might be until someone physically puts their hands on the bag and enters the tag number in the "found bag" system. And unfortunately, there is no motivating reason for anyone to do that.

Bags are not declared "unrecoverable" until after five days. Until then, they pay only $25 for essentials the first 24 hours, another $25 after 48 hours and 50% of new clothing purchases with receipt, up to a maximum of $100.

Let the games begin.

Rebecca McCormick
travel journalist and photographer



by Rebecca McCormick on Tuesday, October 30, 2007
So why are the airlines getting away with this. What alternative do we, as customers, have?

by Liz on Wednesday, October 31, 2007
Shame on Delta. Once again no customer service.

Its the same old Delta with different colors (the same old ugly step sister).

shame shame shame.
by ed s on Tuesday, October 30, 2007
© 1998-2012 Smarter Travel Media LLC. All Rights Reserved Privacy Statement | Terms of Use
Advertisement
http://rd.airfarewatchdog.com/?ad_user_tracking=%5Bsource%3D%2Ctaparam%3D%2Csupmt%3D%5D