Airfarewatchdog

Delta Air Lines

Airline Code:DL
Lounge:Sky Club
Airline Alliance:SkyTeam
Frequent Flyer:Miles Credit Card, Sky Miles
Magazine:Sky
Website:www.delta.com
Delta Air Lines Contact Information:
Automated Flight Information (from US):1-800-325-1999
Hearing Impaired Reservations (from US):1-800-831-4488
International Reservations (from US):1-800-241-4141
Reservations (from US):1-800-221-1212
Reservations (from GB):0845-600-0950
Shuttle Reservations (from US):1-800-933-5935
Sky Miles (from US):1-800-323-2323

Hub Airports: Amsterdam Airport Schiphol, Cincinnati/Northern Kentucky International Airport, Detroit Metropolitan Wayne County Airport, Hartsfield–Jackson Atlanta International Airport, John F. Kennedy International Airport, Memphis International Airport, Minneapolis-Saint Paul International Airport, Narita International Airport, Paris-Charles de Gaulle Airport, Salt Lake City International Airport

Delta Air Lines Baggage Fees
First BagSecond BagAdditional BagsOverweight BagsOversized Bags
$23 ($2 more if not paid online)$32 ($3 more if not paid online) $50 for European travelFor travel within the US and Canada - Third bag: $125; Bags 4-10: $200 each. For travel to/from Europe - no charge for first or second; $200 for 3-10 extra bags.51-70 lbs: $90 ($150 for travel outside US; bags over 70 lbs not allowed on some international routes)63-80 total linear inches: $175
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Delta Air Lines Reviews

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    The Delta Experience..*****

    by jimmy.g on August 10, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Atlanta, Georgia
    Date of Flight:
    July 2013
    Seat Class:
    economy

    Delta has come a long way in customer service....

    baggage handling etc. and gate departures. Their on time performance seems better also...

    1. Flight Rating

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    Great Staff

    by Penceaar on May 16, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    May 2013
    Seat Class:
    economy

    The staff was professional and the pilots were awesome. Smooth and safe flight considering it was my two year old grandson's first.

    thank you Delta!!!!

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    Terrible expierence

    by dthomas26 on April 22, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Charlotte, North Carolina
    Date of Flight:
    March 2013
    Seat Class:
    economy

    We went on our honeymoon to Key West we left

    March 11,2013. We arrived at the Airport early enough 1 1/2 hours early however once we went to check in we were told that we could not take the carry on because Key West had strict guidelines on carry on luggage. Now keep in mind I checked on line what we could take and it said one check in, one personal item ( IE.. Purse,Laptop) and one carry on luggage. So thats exactly what we had so I told the lady this and she didnt seem to care and when I asked what we could do she said " I would put your stuff in the carry on in your luggage you are checking. I said what do we do with the carry on luggage then she said " dont know maybe take it back to your car" now that ment we had to get a shuttle back to our car and back and not miss out flight. The whole entire expierence was a nightmare.

    So long story we got the luggage back to the car, our luggage was a pound over each they wanted to charge and addtional $95.00 but we took stuff out and carried it.

    We got to Atlanta airport where people were boarding to our next Delta flight and wow they had carry on luggage the same size as we were told in Dayton we could not take because Key West has very strict policy on carry ons????? So I asked people were they came from and to my surprise they flew from Dayton as well but they were allowed.

    Hmmmmm I went to the desk and they said im not sure why you were told that we will put things under the plane if necessary.

    So I called and the lady on the phone said there is no such policy and apologized and offered to pay for our luggage back well that would be great but we were flying US Air back due to the time restrictions coming back on March 18th. So she gave us two $100.00 vouchers to be used in a year.

    Nice right but we want to return to Key West for our one year anniversory and guess what Delta is the highest of all flights to Key West so we would end up paying even more and using the vouchers so they really dont do us any good. We cant transfer them so its really an empty gesture.

    Dont fly Delta... PS ... my luggage also looked as if it had been chewed by a large animal while it was in flight....

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    THEY LOST MY ENTIRE PLANE'S LUGGAGE! on top of a 4 hour delay

    by Caro55330 on March 19, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Salt Lake City, Utah
    Date of Flight:
    March 2013
    Seat Class:
    economy

    I posted this on twitter, Facebook, and G+ and I plan to try to avoid Delta from now on. I know delays happen, I took the extra 12 hours I spent in the airport like a champ but this whole baggage thing set me off. How do you loose an entire planes luggage to the point where you don't even know where their luggage is? This was on top of a 4 hour delay that made us land at 2 am as well, so we wait for our luggage for about 45 minutes and then they tell us there is a problem, then it is another 20 minutes before they figure it all out and send us all home after getting our addresses. I felt bad for the people working Delta customer service tonight in Minneapolis because it wasn't their fault. Argh...sorry so angry, needed to vent. I am so glad my future flights are through American I have never had a problem with them.

    I am not saying this is typical of Delta, I've flown with them before but they behaved poorly and I just read the pamphlet they gave us and they won't even be refunding the fee I paid for the luggage! Clearly not a company that cares about its customers.

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    I don't care for O'Hare

    by Trude on March 8, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Chicago, Illinois
    Date of Flight:
    January 2008
    Seat Class:
    economy

    The people who work there are not user friendly, the police get angry if you ask directions. The time between flights is hardly enough to get you to the next gate on time. The last time I flew into Chicago, 3 of the drive carts had not been charged so I hoofed it and I don't mind but I barely had time to go to the bathroom and catch the flight to my destination.

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    If you can get that direct flight--its an easy trip!

    by GeorgiaMom on February 7, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    November 2012
    Seat Class:
    economy

    Two carriers fly direct from ATL to BZE. Delta made it easy and painless. On the return trip, the computers for Delta were down (for a couple days). It took quite awhile to hand write everyone's ticket. But we made it home safe!

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    Was a wonderful trip.

    by parma on December 22, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    December 2012
    Seat Class:
    economy

    I had the most beautiful flight and the personal very kind and helpful. I recomended very highly.

    I will take this opportunity again if is possible.

    As studente price was very handy and help a lot with my budget.

    Thanks.

    1. Flight Rating

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    agonizing

    by lisa19 on December 3, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    November 2012
    Seat Class:
    economy

    The flight over was horrible. We had the last row of seats. Both my husband and myself r tall and were cramped the entire flight. Because of being in the last row the seats barely reclined. On top of that the air hostesses were rude and very unfriendly. Once the horrible meal was served and we tried to sleep...the air hostesses talked in the back loudly (continuously) and banged the "cabinets" shut for 30+ minutes. The lights would in the cabin would come on just when u woudl doze off.

    The returning flight was thru KLM (DELTA ran) but better. A day flight..food was better and staff a little more friendly. The only prob was we were travelling with a five year old and they separated us all and did not try to accommodate us at all. Thank goodness I was able to make arrangements with another passenger. Both flights were overbooked also ( therefore had no wiggle room for seat assignments). Seems to me that they would use a bigger aircraft when this problem arises..surely they know before time!

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    Economy Comfort - Not So Much

    by ExFloridian on November 29, 2012

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    November 2012
    Seat Class:
    economy

    We paid extra for the Economy Comfort seats.

    My daughters seat had no velcro and thus slid all over - making ti unsafe. They moved her away from us in a standard Economy seat (good thing she is 17).

    Next, my husbands seat had no velcro either, when he went to use the bathroom his seat started sliding.

    I have had bad experiences on Delta before, but due to the price, we gave them another chance. I would rather pay extra!

    The check in process from Disney was stressful because of Delta's process. Bye Bye Delta!

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    just use someone else

    by bobbinsj on November 16, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Atlanta, Georgia
    Date of Flight:
    November 2012
    Seat Class:
    economy

    ugh I knew better and still allowed Delta to do it to me again!

    Had to book a last minute flight from California to Managua Nicaragua (mom fell down and hurt herself big time). Thought I'd be able to get out of here in 5 days, but she's in pretty bad shape. SO....had to rebook (do you know where this is headed?) and asked, given the circumstances:

    - if they would wave the $150 change fee. Provided all the info, but then OH NO its international, you have to pay the fee and then later show the airport a Doctor's certificate, etc if you want a refund....and once I agreed, ( Dr's certificate, no problem I can work with that) now its suddenly "sorry its too late, you already paid the change fee you CANNOT get a refund." Wish I had recorded the entire conversation!

    - note 1: $150 change fee

    - note 2: I feel like I just dealt with slimy used car salesman

    - note 3: Had a similar international circumstance 2yrs back with United, & as I started into my explanation they offered to cancel the change fee. Way to go United!

    - note 3: I do business in Atlanta, thank GOD both United and Southwest fly to Atlanta

    1. Flight Rating

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    Shortest Run

    by Slugster on September 26, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Minneapolis, Minnesota
    Date of Flight:
    June 2012
    Seat Class:
    economy

    this is shortest run I've found. Bout 1hr 20 min to Minneapolis

    @ 2.5 to Seatac. A real time saver compared thru Dallas, Phoenix ect.

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    Delta Charges Fee To Sit In Emergency Exit Row

    by divasshadow on September 12, 2012

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    September 2012
    Seat Class:
    economy

    Delta Airlines charges an "upgrade" fee of $29 to passengers who switch seats to emergency exit row seats.

    Passengers on a Delta Airlines flight from Albuquerque to Salt Lake City were stunned to hear a flight attendant sternly scold a passenger for switching his seat to an empty exit row seat after the doors were closed.

    The Delta flight attendant asked the passenger if he had paid for the "upgrade" to that row. To which he responded - what do you mean? She informed him that it's an additional $29 fee to have an emergency row exit seat!!

    Since when? This was clearly news to all on board.

    Passenger then asked what difference does it make since doors we closed at this point. She proceeded to tell him that the plane would not leave the gate unless he returned to his seat or showed proof of purchase for the emergency row seat!!

    Airlines often ask passengers in these rows if they are willing to help in case of emergency. It appears that Delta says - by the way that will cost you!!!

    1. Flight Rating

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    Damaged baggage and disinterested cabin crew

    by jfl9876 on September 3, 2012

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    August 2012
    Seat Class:
    economy

    We flew from Boston to Bermuda with Delta (this was the first and will be he last time we fly with them !!), at check in we were charged for our baggage although like other reviewers I am sure this was included in our ticket price, but could not continue with check in till we paid. Once on the flight and about to take off the passenger in front of me was clearly using his Blackberry, but when the stewardess came through the cabin to do 'final checks' she never even looked at anyone ! (the passenger did turn it off himself when we started to taxi to the runway). Nearing Bermuda the cabin crew came through the cabin with immigration cards, we are British and the stewardess had no clue as to what card we needed to fill in and gave us one for US nationals returning to the States, I had to call her back and ask for a different one, she 'tutted' and virtually threw it at me! We arrived at Bermuda collected our cases and went to our hotel. When we went to unpack we noticed that on our four cases, 2 of our 4 padlocks were missing and another fell apart when I went to unlock it, one of the zip tags was also missing and on another case the zip was damaged, so we assumed our cases had been opened, (but if this was security reasons there should have been a note or tag on or in the case). Sadly we didn't notice this before we left the airport so couldn't report it to the Delta desk (assuming there is one at Bermuda airport ?). So I have twice done an on-line report to Delta, listing what happened to our cases and so far they haven't even bothered to reply, so therefore I can only assume that this practise of case opening and bad customer service is common place within Delta airlines? As I said at the beginning of my review we will never fly with Delta again !!

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    Such lies!!!

    by pjroth on July 9, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    August 2012
    Seat Class:
    economy

    When we made our reservation for four to France I asked if the price would go down. I was assured it would not go down, only up. Well, two weeks later it dropped $205 per person. I called Delta to ask for a credit voucher for the difference. They told me they would have to reissue the ticket and charge $500 per person. They told me every airline does that. Another outright lie!!!! American, Southwest, and Jetblue have all issues me credit vouchers recently without charging a change fee. Please do yourself a favor a fly an airline with integrity- not Delta!!!

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    OVERBOOKED and bumped for checking in only 56 minutes early

    by rheasmit on July 3, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    2 stops in Salt Lake City, Utah and Atlanta, Georgia
    Date of Flight:
    June 2012
    Seat Class:
    economy

    OVERBOOKED, oversold, bumped, we had to pay $50 apiece extra to get rerouted. We spent 19 hours in three airports ON STANDBY with no assigned seating, scared we would be lost in limbo. At check in in Vegas, we were only 56 minutes early, and therefore 'LATE' and I was angered at the hour we waited for the desk to fix our new tickets. Finally we joked that they were playing a video game back there, and they laughed and said they were using a 25 YEAR OLD COMPUTER SYSTEM. At the boarding gates at each layover, defensive clerks repeatedly asked people to volontarily give up their seats for a $400 voucher as they were OVERBOOKED. Delta loves to fly with NO EMPTY SEATS and lots of ANGRY customers on the ground. Shame on them!

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    Horrible Experience

    by bfordlatty on June 22, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Atlanta, Georgia
    Date of Flight:
    January 2012
    Seat Class:
    business

    For 3 days my connection out of Roanoke, VA to Atlanta for a flight to Lima, Peru was cancelled. Not a cloud in the sky, but when I called Delta I was told it was cancelled due to weather. When I asked the reservationist what could she do to get me to Lima, she said she couldn't help me- flat- "no there is nothing I can do".

    I asked to speak to a supervisor who rebooked me on a flight later in the day which was also cancelled. This went on for 3 days until I finally suggested that they get me out of another airport. I drove 2 hrs at 4 am to get to Greensboro, NC to catch my flight 3 days late.

    After the first delay, Delta did not notify me in advance about any of the other cancellations so I lugged my luggage to the airport at 4am X3, only to find out the flt was cancelled. No person at the Delta desk at the airport...I had to call the 800 number and wait forever to be connected.

    This was simply a terrible experience,filled with inept or uncaring reservationists. I almost missed my Lima flight to Cusco, and I will not ever, ever book with Delta again.

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    Business as usual

    by travelinwoman on May 24, 2012

    RT/OW:
    Round Trip
    Number of Stops:
     
    Date of Flight:
    May 2012
    Seat Class:
    economy

    I fly this route all the time. I usually fly US Airways (I live in a hub) with one stop but flew Delta this time. The main thing to remember with this route is that overhead bin space, for some reason, is often tight. Also, connection times, particularly in Phoenix (PHX) are really tight.....like 30 minutes. So choose your seat carefully because if you're stuck in the back of the bus with a tight connection and you're even a few minutes late you might miss your flight. Re: carry-on bags and those overhead bins, I often lag behind on purpose just so I can gate check my carry-on bag when the bins fill up. Attendants are getting better about making sure back-of-the-plane passengers don't fill up the forward bins. That said, if you see someone doing that SPEAK UP or the back bins will remain empty-ish and will be filled by forward-cabin passengers and the forward bins will be overfull and then when we're all deplaning there's a mess. Other than that, I haven't noticed the seats getting any worse than they usually are. Bring food. Always bring food unless you want to pay $7.00 and up (cash only) for a candy bar and baby carrots.

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    I will repeat this route with this carrier

    by Wai on May 24, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    September 2010
    Seat Class:
    economy

    The flight experience over all was excellent. And I mean everything. The check-in service, the flight, the service, the airports, etc. And that is for both flights taken (roundtrip)

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    Excellent 737-8 experience

    by Wai on May 24, 2012

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    March 2010
    Seat Class:
    economy

    I loved this flight. The in-flight entertainment was very good, as-well-as the service. The departing and arriving time was accurate, but the only set back was the check-in service. They need better training.

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    Great flight, bad check-in service

    by Wai on May 24, 2012

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    March 2010
    Seat Class:
    economy

    Our day at the MCO Delta check-in area didn't go as well as I would've like. Not enough personnel, resulting in slow and long lines. As far as our flight is concern, it went on with no problems at all. In fact it was fantastic. Fast, no bumps, good service, clean plane, and a plane with a suprising great condition.

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