There is nothing worse than that awful stomach-sinking moment when the baggage carousel comes to a halt and you realize your bag is missing.
Now you’re left to make due with whatever stuff you’ve managed to cram in your carry-on until—hopefully—your bag is recovered. The good news? The risk of an airline losing your bag is lower than ever before. Complaints of lost lust luggage have dropped considerably in the U.S. over the last several years.
Which Airlines Lose the Most Luggage?
On average, airlines lose around two bags for every 1,000 passengers, and that includes bags that are temporarily “misplaced.” A bag must be missing for 21 days before airlines consider it to be permanently lost.
You can further reduce the risk of losing luggage by choosing certain airlines over others.
Some carriers are more prone to bag mishaps than others, according to a new report from luggage storage service Luggagehero.
Related Article: What to Do When Your Checked Bag Is Lost
Meanwhile, the odds of losing luggage are greater for passengers flying Envoy Air, ExpressJet, and SkyWest. These 3 carriers rank at the very bottom of the list with over twice the number of complaints as the top performing airlines.
Of U.S. carriers, American was the only airline to report an increase of lost bags. United saw the most improvement with 49% fewer complaints of lost baggage, followed by Delta with a decrease of 47%.
Here's a look at lost luggage statistics by U.S. carriers:
- Delta Air Lines: 1.55 bags per 1,000 passengers
- Frontier Airlines: 1.8 bags per 1,000 passengers
- Spirit Airlines: 1.9 bags per 1,000 passengers
- Hawaiian Airlines: 2 bags per 1,000 passengers
- JetBlue Airways: 2 bags per 1,000 passengers
- United Airlines: 2.9 bags per 1,000 passengers
- Alaska Airlines: 3 bags per 1,000 passengers
- Southwest Airlines: 3.6 bags per 1,000 passengers
- American Airlines: 4.3 bags per 1,000 passengers
- Expressjet Airlines: 5.9 bags per 1,000 passengers
- Skywest Airlines: 6 bags per 1000 passengers
- Envoy Air: 6.76 bags per 1000 passengers
What to Do When You're Luggage Is Lost
In the rare instance that your luggage is lost, the airline owes you compensation. How much? Currently, that amount is capped at $3,500 by most U.S. airlines. For most international travel, it's 1,131 special drawing rights—or about $1,600 for airlines operating under the Montreal Convention, or $10 per pound on airlines not operating under the Montreal Convention.
You should also be aware that airlines don’t base compensation on the amount you paid for an item, but instead depreciate the value.
If these figures sound a little low considering what you tend to pack, consider purchasing excess valuation when checking your bag at the counter. This will provide additional coverage beyond the standard $3,500. An extra $1,000 of coverage can be purchased for just $10, though costs will vary by airline.
Passengers who used a credit card to book their tickets may already have some form of coverage to protect against lost baggage and daily incidentals. Call your credit card company and ask about traveler benefits provided.
If arriving during office hours, be sure to fill out all necessary claim forms with an airline rep before leaving the airport. Spending hours on hold with an airline is no way to begin a vacation, but it’s important to initiate a claim as early as possible and prepare for back-and-forth negotiations with your carrier.
Read the full report at LuggageHero.com.