Tax & Fee Refunds for Award Tickets

Q. I used my Continental miles to purchase an award ticket to London this Spring but now it looks like I'm going to have to cancel my trip and return those miles back to my account. My question is about the few hundred dollars I paid for taxes and fees on this ticket. Shouldn't I get that money back?

A. Yes. Your miles should be re-deposited and taxes refunded. Continental will charge a service fee of $50 for non-Elite members, $35 for Gold and Silver members, and the fee is waived for Platinum members.