Q. My husband and I were booked to go on a cruise earlier this month, which we had to cancel due to my husband having an accident four days before we were meant to depart. His doctors would not clear him to fly from Los Angeles to Seattle, and then onward to Vancouver for a cruise.
Unfortunately, we did not have travel insurance. Upon speaking to our rep with Holland cruises, she said there is no refund and no rescheduling allowed 30 days or less from departure. To add insult to injury (literally!) they would not refund the hotels we had booked for our stay in Seattle. Nothing apart from the taxes and port fees has been refunded.
Other than sucking it up, do we have any recourse? We have asked our Holland rep to put us in contact with their corporate department who deals with concerns/complaints. We have medical verification for the injury. Can we do anything else? I know most hotels will allow a 24 hour cancellation without charge. We gave Holland four days notice. Surely, they will be getting a refund from the hotels, and possibly other excursions/bookings, but we are not.
A. There still may be hope if you charged the cruise to one of the many credit cards that offer free, built-in cancellation coverage for scenarios just like yours. Many people don't read the fine print, but a number of credit card issuers actually provide a wide range of travel insurance whenever you use their cards to buy a trip. More about that here.