Q. We booked a Delta flight online, traveling from Amsterdam to Bogota, well in advance. Twice now we have received notices of changes to the flight schedule. I've never experienced this before. Can airlines do this freely?
The last change was from leaving in the afternoon to early in the morning (on the same day). This can make big difference if you had a non changeable important meeting planned. What are they allowed to change without any obligations for compensation? We now have an over 8 hour layover in Atlanta. Is the airline obligated to provide anything due to the length of the layover?
A. Unfortunately, the airlines are free to do this without regulation or compensation. Their only obligation is to give you a full refund of your airfare if you ask for it. I have long thought that there needs to be some government regulation about "in-advance" schedule changes.
It is possible that your original flights are operating without a change but that for whatever reason Delta put you on different flights, so I would call Delta and ask if that's the case.
As for your long layover in Atlanta, no, unfortunately Delta is not required to provide meals or any other services. But at least you won't miss your connecting flights and have plenty of time to clear customs and immigration, if that's any silver lining.
Above image via Shutterstock
