Unfortunately, when traveling, the unexpected does happen and situations come up where flights get delayed, cancelled, and diverted. Those situations can leave passengers confused and wondering what they’re entitled to or what should happen next. This updated Guide to Air-Passenger Rights can help any passenger translate the legal language often used in airlines’ contracts of carriage. These terms generally apply to domestic flights only, unless otherwise noted.
Note: This information was updated on January 29, 2016.