Compensation for Delays

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Compensation for Delays

Q. I was recently traveling for work, flying from San Diego to Bahrain with connecting flights in both Washington Dulles and London Heathrow. My departure from San Diego was delayed for more than 2 hours due to mechanical problem. I accepted a rerouted flight to San Francisco and then to Dulles. I was stuck in San Francisco for over 2 hours. I missed my flight from Heathrow to Bahrain and was stuck in Heathrow for over 6 hours. Can I still submit a claim for phone expenses and for the inconveniences as a result of those delays?

A. If you have records of these expenses, I’m sure Delta would at least give you a travel voucher. I was on a flight from JFK to LAX on American recently and the plane had a technical problem. Then the crew “timed out” (meaning the pilots couldn’t work any longer per FAA regulations), so American gave me a $300 voucher for future travel when I asked. It does depend on your status in the frequent flier program, how long the delay was (in my case the flight was canceled around 1 a.m. and then rescheduled for 6 a.m. that morning).

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