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Travel Q&AYou can submit your own question to us at askgeorge@airfarewatchdog.com. We will try to answer as many as possible. To post a comment to one of our Q&A's please click on "read more" and then "post a comment." Current posts | Categories
Entries during 2011-09
Missing BagQ. What are my rights if a piece of checked airline baggage goes missing? No charge, No ticketQ. I purchased a ticket online on American Airlines' website. I received an email confirmation from American showing that the travel dates were correct but upon but upon further examination after the fact noticed there was not ticket number or record locator on it. The day before travel, I attempted to check in online but was informed that the reservation had been canceled. American said my credit card number had been rejected three times by American Express. They also said they sent me an email informing me of the rejection, but I never received it. I immediately called Amex and was told that there was no record of American attempting to charge my credit card. I had to buy a last minute fare that cost me well over $1000 more than what the original fare cost. Do I have any recourse and what should I have done differently. Bereavement AlternativeQ. I live near Kansas City and my parents live near Tucson. They are both quite elderly and I know that it won't be long until I have to make a fast flight out there. My question is where would I get the best flight deal? I know that airlines do have some sort of bereavement fares, but would I be better going to Priceline or some site like that? A. Priceline.com’s “name your own price” feature is actually a great source for last minute fares, and in most cases will be less than the airlines’ bereavement fares. The only real downside to using Priceline is that you won’t know exactly what time of day your flight will depart or arrive, or what airline you’ll be on, until you complete your purchase. So it’s not ideal for everyone, but in the scenario of attending a funeral you’d probably want to arrive the day before in any case, since you never know if your flight might be cancelled or delayed and a funeral is something one should arrive on time for. Specific dates, any destinationQ. I've never been able to find an airfare website that allows me to enter specific dates that I'm available to travel, such as leaving Nov. 12 and returning Nov. 18, and then shows me a list of the cheapest fares to anywhere leaving from an airport I specify. There are sites that show the lowest fares to various destinations from my local airport, but not according to the exact dates I specify. Why is that? Close-in fees & other recent shake-upsQ. I recently checked into booking a mileage ticket on United. It seems that United is constantly sending me opportunities to "spend" the thousands of miles I've accumulated. To my surprise, a $50 fee was added because one of the flights was booked fewer than 21 days out. When did this happen? I have been at the "Premier Exec" level in United's frequent flyer program for many years, dropping to "Premier" this year. At this point, it seems it's little to no advantage to spend my travel dollars with United, let alone any other airline, out of loyalty. More layover, less stressQ. I've heard a lot in the last few days about backups being caused by heightened security measures at airports and the lack of consistency and transparency about what rules are applied where. I'm booked on a two-leg international flight with the stopover in San Francisco. I'm not worried about the security lines for my outbound flight, because I can get there in plenty of time, but on my return flight when I will change planes in San Francisco, I'll have to collect my luggage, go through customs, and then recheck my bags and go through security again to continue on to my final destination. The layover is about 2 ½ hours, which I assume would be long enough if there are no problems, but I'm worried I'm going to get held up somewhere and miss my flight. In that case, whose responsibility is it? Will the airline (United) rebook me for a later flight? Should I assume the worst ahead of time and try to change to a flight with a longer layover now? A. I think it’s always a good idea to build in as long a layover as possible when your itinerary involves getting off an international flight and transferring to a domestic flight. There’s no telling how long custom and immigration lines will be, or how long security lines will be for your onward flight, or how long it will take for your bags to arrive at the carousel, or how late your flight will be. To us, 2 ½ hours is inviting a nail biter experience, and why end your trip with added stress? If you do miss your connection, United will try to put you on the next flight out, but who knows when that will be or if there will be available seats? When some people see they have a 4- or 5-hour layover between such flights, they complain and moan about idle time in the airport; when I see such a layover, I feel relieved. So yes, I’d suggest asking for a longer layover and enjoy the airport. You can discover things to do and see, places to grab a nice meal, and where to shop by visiting flysfo.com. DIY Stopovers OnlineQ. I’d like to book a ticket from Tampa to Hong Kong with a stopover in Los Angeles on the way out. What’s the easiest and cheapest way to buy such an airfare on the internet? |
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