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Boarding LogicTravel Q&AYou can submit your own question to us at askgeorge@airfarewatchdog.com. We will try to answer as many as possible. If we use your question in a future newsletter, we will send you a free Airfarewatchdog T-shirt. We do not print your name or other details in our newsletters. To post a comment to one of our Q&A's please click on "read more" and then "post a comment." Current posts | CategoriesBoarding Logic
Q. We just returned from the South via American and US Airways. Neither boarded us in a logical way. Why not board the plane starting with groups at the rear of the plane first, then do the front? Wouldn’t this speed up the boarding process? A. It definitely would make more sense. But airlines want to cater to their frequent flyers and those with status in their frequent flyer programs, so they board first class first (which is at the head of the plane), and then the ever-growing number of “elite” passengers, who usually sit at the front of the plane. These people clog up the aisles as they place luggage in the overheads. Some airlines have experimented with boarding window seat passengers first and then middle and aisle, but this method seems to have been a failure. Planes would board faster if only everyone would just step out of the aisle while they get settled. You can pretty easily put your luggage in the overhead even if you’re not blocking other passengers’ way. Airlines also give boarding priority to parents with young children, who seem to take longer than other passengers to get settled (which is why the airlines do this in the first place), but it always seems like they’re still getting sorted by the time the other passengers are allowed to board. Post a Comment
Yes, it's the non-frequent flyers causing the problems. In Europe and the Middle East on most flights, they board passengers through the door on the side of the plane,just behind business/first. Coach passengers don't pass through first and Business, as they have already been boarded and are usually having Champagne. Deplaning is the same, as the Cabin crew blocks any Coach passenger from deplaning until First and Business have deplaned. Seems like I remember Pan-Am doing it that way as well. by ewsdfw on Thursday, April 28, 2011
I responded to this in June 2010, so I won't repeat everything, but while the inconsiderate types cause jams and delays as mentioned in the new batch of posts are of course and issue, I think the person posing the question is wondering why the airlines board the lower staus passengers in "Zones" and "Groups" that are scattered throughout the plane. I do not see that anyone, including AFWD has provided a logical answer. I still can't come up with one. Back to front, excluding the Elite Status pax makes the most sense. by Northshorecowboy on Thursday, April 28, 2011
People who stand in the aisle are the same ones that argue and whine with customer service reps, with the line behind them getting longer, and longer...they just don't care about anybody else, including the airline that will get docked for leaving the gate late. Start an "It's Okay Say Program" for all passengers to say to those inconsiderate people, "GET OUT OF THE AISLE...PLEASE!"...just sayin' by knffla on Thursday, April 28, 2011
Why don't they require that your overhead luggage be placed in the area directly above your seat. This would do away with people putting their luggage in the overhead area as soon as they board so they can grab it on the way out, which makes it very difficult for the last passengers boarding to find a place in the overhead near their seat. by SassyLassy on Tuesday, January 04, 2011
Before the carriers started charging ridiculous prices for checked bags, there was a happier balance between the amount of carry-on and storage - now everyone tries to lug stuff aboard. Because the carriers space you within medical dimensions of the seat in front, there is virtually no room for your feet - so nobody wants to stow at their feet. Nobody wins. by Ella on Tuesday, January 04, 2011
Just do what Continental has always done, from the back of the plane forward. (First class and elite always boarded first )> by funflier on Tuesday, January 04, 2011
As a frequent flyer with a roll-on bag (that meets the airline's size requirements), I rarely check bags. If I can get on the plane early, my roll-on can fit in the overhead and my laptop case beneath my feet. I also check to insure the overhead door will close while standing out of the aisle to let others pass. Most frequent flyers I see get on quickly while causing minimal delay to others.
Some passengers put multiple items in the overhead which makes it harder for all. Too many passengers carry on oversize bags and items and then struggle to find a place to put them. I have also seen passengers put their items in the overhead many rows in front of their seat too many times to count. I have also seen too many passengers who cannot physically lift their (heavy?) bag and must get help.
All of the above contribute to boarding delays, but trying to find an open spot in the overhead really, really drags out the boarding process.
Too many passengers are only concerned about themselves. If passengers would remember the lessons learned in kindergarten, the entire boarding process and flight would be a better experience for all. by freqflyerwroll-on on Thursday, June 17, 2010
I said this back in January, and others have corroborated in their own fashion. It's not the method of boarding, it's the lack of consideration of the passengers who stop ten rows ahead of their own row to shove something (slowly) into the overhead, who go too far, who get on before or well after their row is called. First class and elite passengers travel a lot, they know how to get arranged quickly. Also, with even more passengers carrying on their luggage, it would be a great way to speed things up if every person who sees someone (like 5'5", 59 year old me) trying to push a suitcase into the overhead, and is taller/stronger, would just take the 10 seconds to help. by mickisue on Thursday, June 17, 2010
PS I also think boarding those who need help first then those fill the plane from the back to front makes most sense. The delay is caused by people having to pass being held up by those who are still putting their luggage in the overhead bins. You don't have that traffic jam if you fill the plane from the back forward. No one needs to wait on or squeeze by others to get to their seat. This seems so logical to me it never fails to astound me that airlines don't take the initiative to change this procedure. Time is money, planes would be on their way faster, there would be less customer irritation which, these days, is as close to customer satisfaction some airlines might get. by wingingit on Thursday, June 17, 2010
Frankly, if I were flying First Class, I would find going on last as fitting "special" treatment. That way, you can come on when the rest of the passengers have already boarded and quietly settle yourself in. The way things are now, you sit down and have the bulk of the passengers stream/bump past you. I'd find that very aggravating. I suppose there are those who want to be seen as First Class passengers. Anyone with a normal ego would probably prefer to quietly board without a fuss and passenger parade going by. by wingingit on Thursday, June 17, 2010
Of course the first class and elite status customers must be boarded first. This is a given. The airlines certainly want them to feel important and this may also be an added incentive for the non-elite flyers to strive for this status. If elites and first class were boarded last, there would be no room in the overhead bins for their carry-ons and this would be a major problem for the airlines. First class and elite members must be boarded first and let the flight attendants worry about getting the passengers out of the aisles, as they do all of the time. by tjcarleton on Thursday, June 17, 2010
Boarding the First Class / Elite / Premier / children / Etc. first is not the cause of delay. It is the airlines' convoluted method of having "random" Groups that are scattered all over the Coach Cabin board the plane by Group order. If the Groups went from Back to Front (excluded the aforementioned pre-boards) as we all recognize would be logical, the plane would fill quickly and orderly. Instead, the Groups are random -- Each Group will have people in the last rows and rows closer to the front of the plane. I've pondered all the reasons why they do this and none end up being logical. I think it has to do with the overhead storage availability, but we all know this does not work. A little diligence to make sure people put their bags above/near their seat while loading from back to front would be the best thing to do. by NorthshoreCowboy on Thursday, June 17, 2010
" It's not practical to use it for boarding with today's jetways--you can't stretch a jetway over the wing to reach a rear door." Maybe, maybe not. Dewbridge Airport Systems manufactures and has installed over-the-wing boarding bridges so the rear door can be used as well as the front door. http://www.dewengineering.com Looking at the photos, it looks like they might be looking at the mid-sized jets. Some years ago, I passed through an airport in Europe which may have been able to handle some of the larger twin-jet engined aircraft with an over-the-wing boarding system. I suspect it is simply a matter of money for the airports to buy the equipment. As for cattle car passengers using first class or business class bins for luggage, I guess I've never thought about it, nor, frankly, has I ever seen it happen. Obviously some folks have. by Bob's Friend on Thursday, June 17, 2010
@bewildered Because then, as mentioned above, no-status flyers will shove all their bags in the first-class overhead bins, leaving no room for the first-class flyers' bags when they board. This is the primary reason that I and many people I know try to board early, at least on equipment where coach passengers board through the first-class cabin. (It's not a problem on larger aircraft where they board through the second door.)
@BillBigD: All aircraft have rear doors for safety reasons. It's not practical to use it for boarding with today's jetways--you can't stretch a jetway over the wing to reach a rear door. Therefore, you'd need to use airstairs and have everyone walk across the tarmac to get to the stairway. Not impossible, but not ideal.
Many innovative alternative boarding methods have been tried, but the biggest impediment to implementing them is passengers' unwillingness to follow instructions or their stupidity to understand them. Boarding the first-class and elite passengers first is NOT the cause of the problem--there's a reason they get their own security lanes and boarding carpets: they know what they're doing. It takes me 15 seconds to arrange myself to go through security. I don't know why it takes some people five minutes to take their jackets and shoes off. It takes me 5 seconds to shove my rollaboard in the overhead bin and sit in my seat. I don't understand why some can't do it in less than a minute. I'd bet a flight with only frequent flyers could probably fully board in 10 minutes. by jackal on Tuesday, January 26, 2010
I have never understood the hurry to board, ESPECIALLY when you have small children. My kids and I always waited until the last minute to get on - they were much happier with the extra space in the waiting area as opposed to the tiny seat where they'd be spending the next several hours. Yes, there is the overhead issue, but we always put the stuff we need during the flight under the seat in front of us, as it's easier to reach. by saudisandy on Tuesday, January 26, 2010
As one of those that usually sits up front, the main reason we all get on as fast as we can is for the overhead space. Many of us are either turning around that same day or just staying one night. Since we don't check luggage, we need that overhead for our carry on luggage. Next time you board watch how some of the coach class will stuff their luggage into the first/business overheads. I guess they don't want to deal with dragging it up or down the aisles, maybe hoping for a quick departure. The airlines would do us all a service if they restricted those overheads to the premium customers. Then they could load the plane from the back which really does make better sense. by flyboy on Tuesday, January 26, 2010
I have been through many different types of boarding assignments--back-front, by group, etc, and it really doesn't matter: there will be somebody who needs to get farther back who gets on later, and stands and waits. Or, someone who went too far back, trying to get farther forward, and stands and waits. Bottom line is that standing and waiting is NOT the worst thing in the world, guys. Really, it's not. You're gonna be sitting in those horrid seats long enough as it is. by mickisue on Tuesday, January 26, 2010
While it does seem that loading first class first takes time, usually those people are all loaded and seated by the time coach board. It seems to be mostly the fault of the passengers themselves. The person talking on the phone and only using 1 hand to put luggage in the overhead bin, the unprepared passenger who has a coat, purse, piece of luggage and is trying to find a place for it, the people who are debating amongst their group of who sits where, etc. I tend to agree w/ grannan- board by those who have least to do (no baggage to stow) up through those who've most to stow. Also, it doesn't make much sense to board small children first. Why not have them wait in the boarding area then after the masses have boarded, let them go in at once and get situated. by chriswg75 on Tuesday, January 26, 2010
United and american have been boarding all their big important people and frequent flier types first, then they board "group 1" which sits in the front portion of economy class. basically, front to back. there is always a clog of people waiting to sit in the back and no luggage space on top, so those people then have to go all the way to the front of the plane to hand off their luggage to the crew anyway. it doesn't make any sense. why not board the Big Important People first if they must, THEN the regular steerage types from the back to the front? then the crew is always urging us to "hurry up" so the plane can take off... but if they just used a better system, that can happen. Perplexing. by mytravelhats on Tuesday, January 26, 2010
I would rather sit in the more comfy gate seats until the last minute. Let all the sheeple fight each other, I don't care.... by tumbleweed on Tuesday, January 26, 2010
I guess I don't understand why 1st Class is so important to sit? Why would not the airline start catering to them prior to boarding, and let them board last. This would truly let them be 1st Class, not having to suffer having everyone passing through their area? The airline could simply let them sit in their special lounge, and 5 minutes before boarding, transport them from their lounge to the boarding door, AFTER all the snot nosed babies and others have walked past their seating area. I suspect that the airlines have good enough seat assignment systems to let this happen, and it would certainly give 1st Class quite a bit more class and service than it has now, with very little additional cost. by bewildered on Tuesday, January 26, 2010
Last year I flew NWA thru Detroit. They loaded first class/elite and then people who had no carry ons, then those that fit under seat and then those to stow in the overhead. That seemed to work-except for the people who couldn't follow directions by grannan on Tuesday, January 26, 2010
Or better yet have another entrance into the planes like some older models have in the rear by BillBigD on Tuesday, January 26, 2010
This is not rocket surgery! Board the 1st classies first but from the rear door. by mfahey3 on Tuesday, January 26, 2010
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