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Standby (and pay up) for take off

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Standby (and pay up) for take off

Q. On a recent trip from Philadelphia to Pittsburgh, my husband and I wanted to try to fly on an earlier flight. When we approached the US Airways ticket counter, after landing from our flight from Lisbon, we inquired if there was space on an earlier flight and might we be put on a standby status.

The ticket agent explained that because there were seats available for the flight and it was not oversold, she could not list us as standby. We would each have to pay a $50 change fee if we wanted to fly on the earlier flight. Standby could only be available on over sold flights.
Can you tell me when standby no longer became standby?

A. Every airline has slightly different policies for same day standby, and these change from time to time.

Here's US Airways' policy from their web site:

Move up program

We allow you to 'move up' to any earlier flight on the same day of your originally scheduled departure time at the airport (with the exception of flights to Hawaii and Europe). You can only make day-of-departure changes at the airport (and not by calling Reservations).

If there is an open seat available on any earlier US Airways operated flight that departs on the same day as your originally scheduled departure, you may change to that flight and we will automatically confirm your reservation for $50 for flights within the 48 contiguous United States and $50 for flights to Latin America, the Caribbean, Canada and Alaska. This lower confirmation fee replaces the usual $150 change fee, plus any differences between your old fare and new fare, for non-refundable tickets.

If there is not an open seat on an earlier flight that departs on the same day as your originally scheduled departure, you may stand by for that flight at no charge. Standing by at no charge is not permitted if we can confirm that there is an open seat available for that flight. Seats on completely booked flights may become available if passengers with confirmed reservations don't show up for the flight. Unlike a confirmed reservation, flying standby does not guarantee that you will get on the particular flight that you want and may involve waiting for two or more flights before a seat is available to you.

 

On JetBlue, by contrast, you can go standby for the next earlier flight at no charge if seats are available. If you want to fly on the flight before that (assuming there is one), there's a $40 same day confirmed flight change fee.


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While on the face it appears like moving people up would be a win for the airline, BUT those fliers wanting free convenience ALSO want their bags to fly with them which need to be DUG out of the mounds of bags that are all deeply stacked in preparation to go on their original planned flight. I say if no checked bags, it should be free; if checked bags and they need to be searched for and physically re-routed to the new flight, $50 doesn't seem so unreasonable. Does JetBlue really do that too for free? I'd be impressed. Apples-apples & oranges-oragnes please.
by garyd210 on Thursday, January 07, 2010
Wouldn't you think the airline would permit you to travel on an earlier flight if a seat was available as a preventative measure against the possibility of issues later that may cause them to have to put people up for the night, etc. and thus end up costing them more in the long run?
by Gerard on Wednesday, January 06, 2010
It seems to me that it would benefit the airlines to allow move ups at no cost and fill empty seats on earlier flights. In addition to good will, there is the opportunity for them to sell the seats on the later flights.
by worldtraveller on Wednesday, January 06, 2010
The comment from the person who flies AA non-restricted, just in case s/he wants to get on an earlier flight, is the reason why airlines charge $50 to change flights. The difference between a non-restricted fare and a restricted one is MUCH greater than $100 roundtrip. And the cost of restricted fares has gotten so low that even paying $50 to change a flight is still a bargain, compared to the cost of flying 20 or 30 years ago. I've said it before, and I'll say it again: you absolutely get what you pay for with your airfare. If you want to have better service and more liberal change policies, then you will have to pay more. I am no fan of airlines in general, but the fact remains that flying today, on a restricted ticket, is an amazing bargain.
by mickisue on Wednesday, January 06, 2010
Continential allowed me and my husband to take an earlier flight this past weekend, for no charge at the gate.
by vagabond on Wednesday, January 06, 2010
How do we go on standby from Toronto to fort lauderdale and as canadians, can we get a one way ticket to ft lauderdale and then coming back buy a one way ticket back to toronto
by emma on Tuesday, September 15, 2009
US Airways charging $50 / head to get on an earlier flight is ridiculous and prolly why I will never fly with them again. It happened to us also when we unknowingly checked out early from our btfl Fairmont Miami hotel in hopes to catch an earlier flight back to ORD. Needless to say, we were stranded on the airport for 6 hours since our scheduled was not till 730pm.
It was our fault for not checking but 3 flights left before us and everyone of them very empty!
In this regard, AA / United are much better about standby as long as you buy a non restrictive fare from them.
I try to fly them as much as I can due to their lose Standby policy for an earlier or a later flight.

by ak1153 on Friday, August 21, 2009
In July we flew back from Australia into LAX arriving at 9:30AM and were ticketed for our flight home to PDX on Alaska Airlines, but not leaving until 7:30PM that evening. We inquired at Alaska desk if seats were available on any earlier flights to PDX. There were no open seats available on the next two flights prior to our evening one, but we were placed on standby for those two flights, as well as given seat assignments on our ticketed flight. All four of us were able to get on the next flight, and did not have to pay any change fee. I don't know if the fee would have been assessed if there had been open available seats. Alaska has always been customer friendly in our experience.
by travelbee on Friday, August 21, 2009
Situations like these demonstrate why airlines like Jetblue can stay in business and do well and the so-called "legacy airlines" are in trouble. Airlines like Jetblue and Southwest obviously care about customer service and not the nickle and diming. I fly Jetblue with my husband to the Caribbean for the first time in November and I'm so looking forward to it. I never used them before because so many of the places I fly to the Jetblue flights went through JFK. However, the planets aligned for this November trip. I am so glad Jetblue was an option when American Airlines cancelled my four flights without telling me. I am a huge fan of Airtran as well. I hope these smaller "upstart" airlines continue to thrive and knock the biggies out of the water. As long as they fly where I need to go they will get my business.
by madscrapper on Thursday, August 20, 2009
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