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JetBlue Steps Up
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Current posts | CategoriesJetBlue Steps Up
Q. I'm very upset. My boss closed his business suddenly, and I'm going in for unemployment on Monday. Prior to this, I had arranged a trip and now I hold tickets for airfare and a trip that I can't afford right now. Is there a hardship plea I could make to an airline supervisor? I have the "pink slip" letter from my boss as documentation.
A. First of all, let us say how sorry we are that you (and so many others) have found themselves in this unfortunate situation. JetBlue just announced yesterday that customers who book flights with them and lose their jobs can request and receive a refund on their reservation. You can contact JetBlue for the particulars. We hope that the rest of the airline industry takes note and follows JetBlue's compassionate lead.
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Last year we got 6 tickets through Yahoo Travel on Express Jet. One of our travelers had to bow out due to an illness in the family. Express Jet stoped service after 2 Sept 08. We were stuck w/not being able to reuse the ticket for a later date. I now only purchase direct from the airline for that reason.
MSNBC said:
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(Ref: http://www.msnbc.msn.com/id/29243502/ )
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NEW YORK - JetBlue Airways Corp. said Tuesday it will issue full refunds to eligible customers who lose their jobs after purchasing tickets.
Customers who book flights between Feb. 1 and June 1 and lose their jobs on or after Feb. 17 may be eligible for the JetBlue Promise Program. JetBlue fares are generally nonrefundable.
Customers must notify JetBlue and request a full refund at least two weeks before the first day of travel. The customer who purchased the flight can request a refund for up to nine customers traveling on one reservation.
The program is part of an effort to spur early bookings as consumers pull back on travel amid a gloomy economy.
In an e-mail to the Associated Press, Calyon Securities analyst Ray Neidl said he does not think the deal is unusual, noting some car rental companies already offer similar program
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What a **refreshing** change from the abysmal customer service provided by NWA. . . :-D
What say ye?
Jim