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Who pays the hotel bill for scheduling blunder?Travel Q&AYou can submit your own question to us at askgeorge@airfarewatchdog.com. We will try to answer as many as possible. If we use your question in a future newsletter, we will send you a free Airfarewatchdog T-shirt. We do not print your name or other details in our newsletters. To post a comment to one of our Q&A's please click on "read more" and then "post a comment." Current posts | CategoriesWho pays the hotel bill for scheduling blunder?Q. We used Delta Skymiles to book flights from Savannah to Fairbanks and then Vancouver to Savannah for an Alaskan cruise tour. While checking Delta's site two days ago, I noticed that they'd changed our Vancouver-Savannah flights, and there was a misconnect in the schedule, meaning that we arrived in Atlanta at 10:36pm but were scheduled to depart Atlanta for Savannah at 10:35pm...which is one minute before we even arrive. I immediately phoned Delta, who concurred there was a misconnect, but they were unable to get us from Vancouver to Savannah on the original booked date. They could do it the following day only, necessitating an overnight stay. When asked, Delta said that in the even of a schedule change, they aren't required to do anything to assist with accommodations. Is that true? Shouldn't they provide a hotel? A. If you hadn't caught the error, and you were to end up stranded in Atlanta, it seems to us that they'd be obligated to put you up for the night. At least that's what it sounds like, according to their contract of carriage which states: C. Schedule Changes, Delays, & Flight Cancellations within Delta's Control That said, since you did catch the error prior to beginning the trip, they'll probably argue that you have full knowledge of the overnight stay, and by using the ticket, you are agreeing to the conditions of the itinerary. Not exactly fair, but that may be their reasoning. Post a Comment |
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The last time Delta did me in a couple of days ago, was from CMH to SEA. I'm meeting a friend at the airport there, and she was going to have to wait 2 hours for me to arrive. They switched me to another, later flight -- 6 and a half hours later! I was able to work it out, but I was NEVER EVER notified. I've gotten obsessive about checking the website to make sure i still have a reservation and seats...
DON'T blame it on us. Delta's reservation maintenance system is crappy and broken.
Now the consumer is in charge actually but the consumer needs to know firstly the carriers operating depth and any any association with other carriers, because any interrupted flights will only depend on those carriers services at best. Long layovers and overnight connections are common now to achieve lowest fare possibilities and the same applies to protecting rescheduled seats. As long as carrier start ups offering better services fail, the pattern of greater computer dependence and fewer services free or not will be selected by carriers. Research well before you book and then stay on your itinerary, unless you are full fare FC you are on your own. Research with a service like Airfare Watchdog and Choose wisely.
In my opinion, Delta is in the people pleasing business and all they did was make a lot of people upset at the end of their very holiday and for this paying customer I will never fly Delta again!