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Recovering the diff when fares drop, post-purchase

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Recovering the diff when fares drop, post-purchase

Q. My husband and I booked two flights on Hawaiian airlines and then the price dropped $150 dollars a ticket. Is there any way to recover the difference in airfare.

A. The policy for price drop refunds vary from airline to airline. Most airlines charge up to $150 to handle a fare drop situation, assuming it's the same flight/dates; Alaska, Southwest, United and Frontier will refund in the form of a voucher, without deducting a service fee, just so long as your flights/dates do not change. Call Hawaiian (1-800-367-5320) and ask what your options are available to you in your fare class and itinerary.


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I think they should refund the difference. Almost all merchant stores will refund the sale price difference, if you bring it to their attention, even if it's after the sale. It's called customer satisfaction. You would be more likely to shop in their store if they did so. Unlike the airlines who like to gouge you because there isn't a competitor to keep them honest.
by doodler on Thursday, December 25, 2008
The price you paid in the beginning was obviously a price you thought fair and reasonable. Why do you think that an airline should refund the difference when any other business having a "sale" doesn't do so? I find it strange that people think airlines should reimburse for fare differences when the original contract/purchase was for the price listed and the buyer readily agreed to it. If I buy a dress and then it goes on sale, I do not go back to the merchant demanding the difference. Why do people do this with airlines? If you are not ready, willing and able to buy at the price listed, don't buy. If you are, then don't expect more after the purchase has been completed. It's ridiculous what people expect these days!
by samper on Monday, December 08, 2008
One solution to your problem is Yapta.com. After you register, you can provide Yapta with your confirmation number and it will automatically track your flight. If the price of your flight drops, Yapta will notify you and tell you the steps that you need to take to get a refund. Yapta takes airline re-booking fees into account, so you will only get the notification when the price drops more than that fee.

Granted, there are a lot of times when the price doesn't drop enough. However, it's nice to have the website looking so that you don't have to fret about it. In this specific case, you would be up for a bit of a refund because Hawaiian's re-booking fee is currently $100.

You can review Yapta's chart of re-booking fees at http://www.yapta.com/faq/content/9/28/en/airline-re_booking-fees.html
by roadtripper on Thursday, November 20, 2008
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