A Guide to Air-Passenger Rights: United

United


Notifications of Delays, Cancellations, Diversions

United will promptly provide passengers the best available information regarding known delays, cancellations, missed connections, and diversions, but United is not liable for any misstatements or other errors or omissions in connection with providing such information.

United will provide information about a change in the status of a flight to, from, or within the United States within 30 minutes after becoming aware of a flight cancellation, a flight delay of 30 minutes or more in the planned operation of a flight, or a flight diversion. United will provide information in the boarding gate area of a flight, on airport flight-status display boards, upon request via phone with United Reservation, via status updates on United.com, and, for subscribed passengers, through voice and email alerts.


Cancellations by Traveler

A passenger can cancel a ticketed reservation without penalty and receive a 100% refund if the reservation is cancelled within 24 hours of purchase and if the reservation is made one week or more prior to the scheduled flight departure.


Cancellations Within Airline Control

When a passenger's ticketed flight is affected because of a change in schedule, United will, at its election, arrange to do one of the following: transport the passenger on its own flights, subject to availability, to the destination, stopover point, or transfer point shown on its portion of the ticket, without stopover in the same class of service, at no additional cost to the passenger, reroute passengers over the lines of one or more carriers in an equivalent class of service when a change in schedule results in the cancellation of all United service between two cities, advise the passenger that the value of the ticket may be applied toward future travel on United within one year from the date of issue without a change or reissue fee, or if the passenger is not transported and does not choose to apply the value of his or her ticket toward future travel, the passenger will be eligible for a refund upon request.

United will provide one night's lodging or a maximum allowance for one night's lodging as established by each location, when a United flight on which a passenger is being transported incurs a schedule irregularity and the passenger incurs a delay that is expected to exceed four hours between the hours of 10 PM and 6 AM local time.


Cancellations Beyond Airline Control

If a flight has been canceled due to weather or another uncontrollable event, United may re-accommodate passengers on another available United flight or on another carrier or combination of carriers, or via ground transportation, or may refund any unused portion of the ticket in the form of a travel certificate.


Delays

United will provide one night's lodging or a maximum allowance for one night's lodging as established by each location, when a United flight on which a passenger is being transported incurs a schedule irregularity and the passenger incurs a delay that is expected to exceed four hours between the hours of 10 PM and 6 AM local time.

United will provide snacks and/or meal vouchers in the event of a delay caused by United that extends beyond normal meal hours or whenever lodging is furnished. Where meal vouchers have been offered but not accepted by a passenger for whatever reason, United is not liable to reimburse the passenger for expenses relating to meals secured independently by the passenger.

If a flight has been delayed due to weather or another uncontrollable event, United's system will have attempted to rebook passengers on the next available United flight.


Onboard Ground Delays

United will not permit an aircraft to remain on the tarmac for more than three hours before allowing passengers to deplane unless there is a safety or security issue preventing that from happening. United will provide adequate food and drinking water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless it is unsafe to do so. United will provide operable lavatory facilities, maintain comfortable cabin temperatures, and ensure adequate medical attention if needed. Passengers will receive updates on the status of the delay every 30 minutes while the aircraft is delayed, including reasons for the tarmac delay, if known.


Overbookings (Involuntarily Denied Boarding)

For passengers traveling in interstate transportation between points within the United States, subject to some exceptions, United shall pay compensation to passengers denied boarding involuntarily from an oversold flight at the rate of 200% of the fare to the passenger's first stopover or, if none, final destination, with a maximum of $675, if United offers alternate transportation that, at the time the arrangement is made, is planned to arrive at the passenger's destination or first stopover more than one hour but less than two hours after the planned arrival time of the passenger's original flight.

If United offers alternate transportation that, at the time the arrangement is made, is planned to arrive at the passenger's destination or first stopover more than two hours after the planned arrival time of the passenger's original flight, United shall pay compensation to passengers denied boarding involuntarily from an oversold flight at the rate of 400% of the fare to the passenger's first stopover or, if none, final destination, with a maximum of $1,350.

For more information, visit United.com.


Other Airlines:

Air Canada

Alaska

Allegiant

American

Delta

Frontier

Hawaiian

JetBlue

Southwest

Spirit

US Airways

Virgin America

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