Notifications of Delays, Cancellations, Diversions
In the case of a flight cancellation, a delay of 30 minutes or more, or a diversion of a flight to an airport other than originally planned, Allegiant will provide notification to affected passengers and to the public within 30 minutes after Allegiant becomes aware of the change. If a flight is cancelled a week or more before the scheduled date of departure, notification will be provided within 48 hours after the cancellation occurs.
Notification will be given in the boarding gate area if affected passengers are present in that area, on AllegiantAir.com, and through Allegiant's Reservations Center upon telephone inquiry by any person. Notification may also be given by any of the following methods: telephone call, email, written correspondence, airport announcement, onboard announcement, or written advisory distributed at the airport.
If a weather advisory is issued for a passenger’s flight, he or she can rebook on another Allegiant flight at a later date within 7 days of the original departure date at no additional cost.
Cancellations by Traveler
Allegiant recommends passengers purchase TripFlex travel protection program, which is available for a reasonable additional charge and allows passengers to make changes and cancellations to air itineraries without incurring fees that otherwise would apply if the change or cancellation is made at least one hour before the scheduled time of departure. Change and cancellation fees apply to all itineraries which do not include TripFlex. TripFlex may not be added to a previously booked reservation, unless a minor child is added to an existing itinerary.
For passengers without TripFlex travel protection program: Changes and cancellations must be completed at least seven days or more prior to scheduled departure. Changes to air itineraries are subject to availability and a $75 per person, per segment fee plus any applicable airfare increase. Changes to the original flight may be eligible for credit if there is any price difference from the amount originally paid, but difference will not be refunded. Cancellations of the full itinerary are subject to all aforementioned fees and Allegiant retains carrier charges and related booking fees. Qualified itineraries with credit balances stemming from changes or cancellations will be issued a non-refundable, non-transferable voucher good for future travel for a year from the original book date.
For passengers with TripFlex travel protection program: Change and cancellation fees do not apply to any itinerary which includes TripFlex. TripFlex is limited to one-time usage. If used, any future change and/or cancellation requests will be processed as an itinerary without TripFlex and are therefore subject to all fees listed above. TripFlex may be cancelled only within 24 hours of purchased, provided no changes have been made, and a refund will be issued. If TripFlex is cancelled through Customer Care, a refund will be issued. If TripFlex is cancelled online, a non-refundable, non-transferable voucher good for future travel within a year from the original book date will be issued. Cancellations of air itineraries must be completed at least one hour or more prior to departure. Allegiant retains carrier charges, cost of TripFlex, and related booking fees. Qualified itineraries with credit balances stemming from changes or cancellations will be issued a non-refundable, non-transferable voucher good for future travel for a year from the original book date.
Cancellations Within Airline Control
If a passenger's flight is canceled or terminated before he or she reaches the final destination, Allegiant will transport the passenger on another Allegiant flight at no additional charge, refund the fare for the unused transportation, or provide a credit voucher for such amount toward the purchase of future travel.
When no portion of the transportation has been provided, the refund or credit will be issued in an amount equal to the difference, if any, between the total fare paid and less applicable change fees. When a portion of the transportation has been provided, the refund or credit will be made in an amount equal to the difference, if any, between the total fare paid and the fare applicable to the transportation provided.
Cancellations Beyond Airline Control
Allegiant will make reasonable efforts to mitigate passenger inconvenience resulting from cancellations. These efforts may include rescheduled flights, alternate transportation, credit vouchers and/or refunds, depending on availability of rescheduled and/or alternate travel arrangements and other factors.
If Allegiant delays a flight due to a cause beyond the airline's control, or if Allegiant voluntarily changes the schedule of any flight, Allegiant will, at the request of a passenger on the flight, transport the passenger on another Allegiant flight on which space is available at no additional charge or, if the delay is significant, refund the unused portion of the passenger's fare.
If Allegiant delays a flight due to a cause beyond the airline's control, Allegiant will not be liable for any meals, alternate transportation, or any overnight expenses incurred but will assist in finding discounted or "distressed passenger" rates at local hotels to help minimize the cost and inconvenience.
Onboard Ground Delays
Allegiant does not permit an aircraft to remain delayed on the tarmac for more than three hours (more than four for international flights) after the aircraft leaves the gate in the case of departure or touches down.
In the case of a tarmac delay longer than two hours, Allegiant will offer complimentary non-alcoholic beverages and snack service, provide comfortable cabin temperatures and operable restroom facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.
In the case of a tarmac delay longer than three hours (or four for international flights), the Manager of Customer Operations, the local airport and the captain of the flight, along with the FAA, air traffic control, and airport operations personnel will determine next steps for deplaning passengers.
For all flights, Allegiant will provide passengers on the delayed flight notifications beginning 30 minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from the aircraft if it is at the gate or another disembarkation area with the door open, provided the opportunity to deplane actually exists.
Overbookings (Involuntarily Denied Boarding)
Allegiant does not intentionally overbook flights. In the event of an unintentional overbooked flight, Allegiant will request volunteers for denied boarding. A volunteer will be any person who responds to Allegiant’s request for volunteers and who willingly accepts the offer of compensation, in any amount, for relinquishing his or her reserved space.
For more information, visit AllegiantAir.com.