A Guide to Air-Passenger Rights: Alaska

Alaska


Notifications of Delays, Cancellations, Diversions

Alaska will notify passengers of a delay, cancellation, or diversion by a cell phone call, home phone call, email, or online through Flight Alerts. Updates will occur if a schedule change results in a new time more than 10 minutes from original departure or more than 15 minutes from original arrival.


Cancellations by Traveler

All tickets may be refunded in full to the original form of payment within the first 24 hours after the original purchase. Alaska is committed to refunding all refundable tickets within 20 business days for cash purchases and seven business days for credit-card purchases.

Reservations made via AlaskaAir.com or through a reservation call center or airport location require immediate purchase. Passengers holding immediate-purchase travel will have the flexibility to make one change to wholly unused tickets within 24 hours of original date of purchase without incurring applicable change fees. Any increase in fare still applies. Immediate-purchase travel itineraries may be canceled within 24 hours of purchase and will be refunded back to the original form of payment.

Depending on the fare, a fee may incur if a passenger changes or cancels a reservation. If a fee does apply, it is $125 (USD) per person, per change, in addition to any difference in fare. When a new reservation is made, the passenger will be responsible for the difference in the ticket price. If the ticket price is lower, Alaska will offer credit toward future travel or a refund depending on the rules of the ticket.

Passengers may receive a credit certificate on wholly unused nonrefundable tickets when canceling on alaskaair.com. A service fee will apply for each ticket being changed, plus payment of any difference between the value of the original ticket and the new fare. If a passenger uses part of a ticket, any remaining value is circulated against the flown portions of the trip.


Cancellations Within Airline Control

If a passenger's flight is canceled, and the city where the cancellation occurs is more than 100 miles away from home, hotel accommodations can be provided. Accommodations include single or family hotel rooms and round-trip ground transportation to an airport-area hotel.

If a passenger decides not to travel due to a flight delay or cancellation, he or she can reschedule the flight for an alternate day or refund the ticket. Applicable service fees will be waived.


Cancellations Beyond Airline Control

Alaska cannot provide any amenities to passengers if air-traffic-control decisions, a weather situation, or another extraordinary circumstance beyond the airline's control occurs at any city within the intended flight routing.


Delays

If Alaska has caused a passenger's arrival to be one hour or more past the original scheduled arrival, upon request, staff can assist the passenger in making a phone call to let those at the destination know when he or she will be arriving.

If Alaska has caused a passenger's arrival to be delayed two hours or more, one of the airport customer-service agents will provide the passenger with a card with instructions to ensure that the Customer Care team can promptly reach out to the passenger via email or letter with an apology and a relevant discount code off a future Alaska Airlines flight.

If a passenger holds separate tickets for another airline, Alaska will be happy to contact that carrier on the passenger's behalf for onward travel arrangements. However, in the case of a separate ticket, any change in routing or cost is controlled by the next carrier.

If a passenger decides not to travel due to a flight delay or cancellation, he or she can reschedule the flight for an alternate day or refund the ticket. Applicable service fees will be waived.

Alaska cannot provide any amenities to passengers if air-traffic-control decisions, a weather situation, or another extraordinary circumstance beyond the airline's control occurs at any city within the intended flight routing. Alaska will make frequent announcements that include when the next update will be. Updates will also be available through the gate agent and the flight-information display monitors.

Onboard Ground Delays

Alaska will give passengers updates beginning 30 minutes after the scheduled departure time (including any revised departure time which passengers were notified of prior to boarding) and at least every 30 minutes or as the flight status changes, whichever comes first. On domestic flights, Alaska will not allow aircraft to remain on the tarmac for more than three hours without providing passengers an opportunity to deplane, if the opportunity exists. If the passenger chooses to deplane the aircraft, Alaska is unable to guarantee re-accommodation on the original flight. On international flights which depart or arrive at a U.S. airport, Alaska will not allow aircraft to remain on the tarmac for more than 4 hours without providing passengers an opportunity to deplane, if the opportunity exists. In the event that passengers are unable to deplane due to safety or security reasons, Alaska staff will alert passengers.

Once onboard, if the flight is held on the ground for more than two hours, Alaska will maintain a comfortable cabin temperature and provide access to food, water, first aid, and onboard lavatories.

In the event of an extended delay, Alaska will make every effort to keep passengers updated about the estimated arrival or departure of the flight. Updates will be provided every 30 minutes or as the flight status changes, whichever comes first.

On domestic flights, Alaska will not permit aircraft to remain on the tarmac for more than three hours without providing passengers an opportunity to deplane (if an opportunity exists), subject to safety and security.

Once onboard, if the flight is held on the ground in excess of two hours, Alaska will maintain a comfortable cabin temperature and provide access to food, water, onboard lavatories, and medical assistance if necessary.

Overbookings (Involuntarily Denied Boarding)

Alaska will request volunteers to give up their seats in exchange for a certificate for a discount on future travel. The selection of volunteers is at the discretion of Alaska Airlines staff, who will consider factors such as final destination, number of passengers, and connecting flight availability. Volunteers will be rebooked on the next available flight to their destination at no additional charge. If a passenger volunteers to give up his or her seat and that seat is not needed, Alaska will try to retain the original seat assignment for that passenger, however it is not always possible.

If a volunteer is not found, the last passenger who checked in on time will be denied boarding. If a passenger is involuntarily denied boarding and is rebooked to arrive at his or her destination within one hour, there is no monetary compensation. If a passenger is involuntarily denied boarding and is rebooked on a domestic flight to arrive at his or her destination one to two hours later, or an international flight to arrive at his or her destination one to four hours later, the passenger will be compensated with 200% of the value of the affected flight segment(s) (up to $675). If a passenger is involuntarily denied boarding and is rebooked on a domestic flight to arrive at his destination two or more hours later, or an international flight to arrive at his or her destination four or more hours later, the passenger will be compensated with 400% of the affected flight segment(s) (up to $1350). In this case, the passenger may elect not to travel and Alaska will refund the affected flight segments in addition to the monetary compensation.

For more information, visit AlaskaAir.com.


Other Airlines:

Air Canada

Allegiant

American

Delta

Frontier

Hawaiian

JetBlue

Southwest

Spirit

United

US Airways

Virgin America

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