“No Access to any form of Customer Service”
Flight from South Bend to Orlando
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- May 2013
- Seat Class:
I am attempting to get some assistance with a change in my reservation. I have called the phone number for customer assistance (not toll-free) five times this afternoon. Each time it was answered with an automated message, “We are experiencing heavy calls at this time.” After referring me to the web site, the system ended the call.
I have attempted to modify the reservation about ten different times on the Allegiant web site. Each time has been unsuccessful, and at times I received a message that there was a network error. I have tried different web browsers, but I am not able to make a change.
As a last chance effort, I have driven to our local airport in the hope of speaking with an Allegiant employee and getting some assistance. No such luck. I was turned away with advice to just keep trying the web site and the telephone number. The employee advised me that they are not able to modify tickets at the airport, but they can only accept payments for carry-on bags and check in travelers.
This is my first trip with Allegiant Airlines. So far, I am not impressed with the total lack of customer service or the way it chooses to run its business. I have spent at least three hours trying to accomplish what should take me no more than 20 minutes. A network error has made the web site unavailable for this change for over 12 hours, and the customer service number is a joke. Allegiant is not providing sufficient access for its customers to receive the assistance they deserve.