“What happened to customer service??”
Flight from Seattle to Indianapolis
- Round Trip
- Number of Stops:
- 1 stop in Chicago, Illinois
- Date of Flight:
- July 2010
- Seat Class:
Arrived in Seattle and attempted to check in at a United kiosk. The information provided indicated our flight had been changed due to a cancellation. We requested assistance and the agent at the desk became very defensive, indicating NO flights had been cancelled and we were OBVIOUSLY mistaken. Upon further examination, it was our connecting flight that had been cancelled, causing a rebooking of our entire trip that day. None the less, the agent refused to listen and/or provide assistance. We were finally directed to another line to receive assistance with our situation.
The flight attendant on the initial leg of our journey scowled at us throughout the flight. This appeared to be related to the fact we were flying with our special needs child. Our child was quiet and well mannered, but because she was engrossed in viewing her newest movie, did not JUMP when the flight attendant served food or drinks. The flight attendant made it very clear in her behavior throughout the flight that this was clearly an inconvenience for her. Her frequent scowls were extremely disconcerting, certainly not an endearing quality.
Due to scheduling delays, our connecting flight was going to be significantly delayed. We were able to board an earlier flight on standby, however, this left our daughter without dinner--becoming cranky because she was increasingly hungry and tired due to the length of our journey. None the less, the flight attendants on the connecting flight were significantly more understanding and helpful than the flight attendant on the initial journey.
I would like to identify one set of employees that were very much appreciated. Due to the fact we were flying standby and had a very short layover, we did not expect to receive our luggage at our destination. Imagine to our delight, all of our suitcases arrived with us! Our thanks to the staff involved with United baggage throughout our journey who made this happen! This level of service was OUTSTANDING!