“Republic giving Frontier a bad name”
Flight from Santa Barbara to Denver
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- August 2010
- Seat Class:
For this afternoon's Frontier flight from Santa Barbara to Denver (7/4)I boarded an aircraft with Midway's paint job, staffed by Republic crew and using the name "Frontier". Check in and boarding was confusing and disorganized.
I had to use the restroom after the flight gained altitude, so I started to get up. I was sitting four rows from the front. The "check FA", Angelia, who was standing in the front raised her voice at me, saying "Ma'am, sit down". As I was sitting back down, she barked: "Take your seat"! I was quite embarrassed. Evidently, although the cart up front was not turned sideways to block passenger access, the flight crew was coming out to use the restroom.
Afterward, when she was walking aft, I asked if it was permissible to use the restroom now. Although the flight was calm and reached altitude, she told me I needed to wait until the seat belt sign was off. Ten minutes later, tired of waiting, I just got up and used the restroom. She was not pleased, but this time I just received a dirty look.
This particular flight attendant was absolutely rude and arrogant. She also seemed to be obsessed with keeping people in their seats and out of the restrooms. During the part of the flight when people customarily visit the loo, she was on the mic, telling passengers to be seated. The seat belt sign was illuminated for most of the flight, even when it was calm. Even when the flight is a little bumpy, passengers get up to use the restroom. Hello, nature calls.
I have eleven years experience as a flight attendant. Currently, I fly enough miles to be a Summit member of Frontier.
In all my flying experience I've never encountered a flight attendant with such poor judgment and communication skills. Why this person is in any type of supervisory position is beyond me. I was almost relieved that both of the flight attendants spent most of the rest of the flight in the back.
FYI, anyone traveling to or from Santa Barbara, the gate area that Frontier/Republic occupies has no signage indicating the company name or when their flights arrive and depart.
I get the feeling that Republic doesn't know what it takes to be a first class airline, and are driving one that is, into the ground. First Midway, then Frontier.