“First time using US Airways, NEVER again! Kuddos to Jet Blue”
Flight from San Jose to New York City
- Round Trip
- Number of Stops:
- 1 stop in Phoenix, Arizona
- Date of Flight:
- June 2010
- Seat Class:
Group 4 was printed on our ticket. The 3 of us were forced to check in our small carry-on bags all the way to NYC, eventho we had a 3-hour layover in Phoenix. The reason our small carry-ons had to be checked in is because the airline allows the earlier groups (1, 2, 3)to bring these huge carry-ons which are really suitcases that fill all the bins. They did check them in at no extra charge but I had items in my carry-on that were valuable. They told me that I could take my valuables out but I had no place to put them since I was only carrying a small purse. Our carry-ons would've fit under out seat but we were not allowed to take them on the plane. They were quite rude and told us to hurry up to not delay boarding. I was worried during the whole flight that my items would still be in my carry-on at arrival and they were. Why does the airline post a large poster sign at the gate on the dimension of your carry-on where they do not enforce it?
Both US airways planes were dirty and service was minimal.
We flew back on Jet Blue and were amazed at the wonderful service we received.