“JetBlue tells a lie on their website”
Flight from San Francisco to Ft. Lauderdale
- Number of Stops:
- No stops
- Date of Flight:
- April 2010
- Seat Class:
JetBlue website says "If you like to be one of the first people on the plane, book a seat in rows 20-25. During our boarding process, customers sitting in those rows are invited to board first, and then customers in all remaining rows may board. So, if you like to be first, choose from the last!"
On our trip back, they did not do this, they announced boarding for ALL rows, but I thought they had made an error. My partner and I were seated in the very last row (25) and since we were expecting to board first, we walked up and handed our boarding pass to the agent. Then some jerk customer started hastling us (he thought we had cut in line which I guess we did but we were honestly thinking that the boarding procedure that was on the website AND was the procedure on our previous flight, was the correct procedure and so we went up to board). I sent JetBlue a complaint email and the response was awful. They "apologized" but I got the feeling they could care less.
HEY JETBLUE, IF THAT IS NOT ALWAYS THE PROCEDURE ALL THE TIME THEN STATE THAT ON YOUR WEBSITE (I was told if the flight is not completely full then they board all rows at the same time... stupid policy and the flight was at least 80% full).
I'm taking Virgin next flight.