“Trip from Hell and NObody cared”
Flight from Pittsburgh to Ft. Myers
- Round Trip
- Number of Stops:
- Many stops
- Date of Flight:
- August 2010
- Seat Class:
Our flight from Pittsburgh was orignhally delayed. When we go aboard about 10 crew members boarded from US Air with AT LEAST 3 Bags per person. We were then told theplan would have to dump fuel.
Then they announced there is only 1 truck in Pitt to take the extra feul.The truck never arrived. The USAir people deplaned with ALL luggage and suddenly it was not an issuse to get rid of fuel. Finally we got on the runway only to be told there would be a 30 min delay for take off. By now our connecting flight in Phila. was not going to happen.
We were told on the plane that we would be taken care of in Philly. No one had any info or options for us. The Very Nice agent suggested they put us up overnight after she could find 0 options for us. Then all of a sudden we were wisked away to a plan going to Raliegh/Durham. WE had No boarding pass and were told not ot get off the plan/to stay on the plane until it got to Orlando. We then went from Orlando to Fort Myers.
Thge agent in Philly talked about giving us (people were invovled in this) a $100 voucher for future travel. We asked the head of customer service about this is Orlando and her UNBBELIEVABLE answer was "There are other airlines". She was a smart alec blowing us off. I got her name and agent # to add to my report to SouthWest. By the way we asked to be put on another airline but were told Southwest does not have that relationship with other airline. I thought What about the USAIR crew members that were boarded in Pittsburgh?