“Purchase problems and unresponsive customer service”
Flight from Philadelphia to San Jose
- Round Trip
- Number of Stops:
- Date of Flight:
- December 2011
- Seat Class:
Purchasing 4 tickets to San Jose Costa Rica was a disaster, American airlines response has been form letter responses in email format to both email contact and in response to regular hardcopy post offfice mail only to dismiss my concerns.This is a short description of what happened.
-Tickets were purchased online on their site
-During process (probobly when the page refreshed)the destination changed from San Jose Costa Rica to San Jose California, The ariport codes are very similiar (SJO and SJC). I didn't notice the change so I share some responsibility but believe the airline is responsible for their point of purchase. I am sure I am not the first person to have this confusion between these 2 codes
-Mistake was discovered at boarding, The boarding staff was great but the change fee was an additional 200% of the ticket price in addition to price paid. Should have bought another ticket on another airline which would have been cheaper and more direct but had to reticket with AA in 5 minutes or lose my flight.
- American Airlines was less than helpful and their support for problems or customer complaints is truthfully non existant. I am not even convinced that my problems were even considered from the perfunctory responses recieved from an email address without an address that can be replied to.
-I travel internationally 2-3 times a year for the past 30 years and have always purchased my tickets fron the Airline web sites since this option was made available.
-This is the first time and only time I have had the experience of NO customer service from a major corporation. BTW you cannot call them if you have a problem only email or hardcopy.
-I will NEVER again fly American airlines and caution others if they plan on using them. Most are bus services that are more responsive.