“In human service - never again fly US Airways”
Flight from Philadelphia to Rome
- Round Trip
- Number of Stops:
- 1 stop in Charlotte, North Carolina
- Date of Flight:
- May 2010
- Seat Class:
Every time I fly the experience on US Airways worsens. I will not fly them again and will always prioritize a non-US carrier, even if it costs a little more. I recently flew to Europe with my 1 year old in my lap - with no help from anyone at the airline. My ticket was no bargain and I had to pay for the lap child - the flight cost $1400 and was booked in advance.
The service, child accommodation, and space I received for this amount of money? In-humane. I am also a preferred member and received no special assistance. In no other industry does one pay so much for a product and service and receive such poor treatment. I spent a great deal of money but was still asked to pay for my bag, my headset, my wine or beer - and was served an inedible meal (not enough to be called a meal - and no child meal). I didn't have enough space for my child to stand between my legs.
As for my seat partner? My child partly in her lap and a broken entertainment system. I hope she received a refund for her "upgrade" she was asked to pay to get an aisle seat.
US Airways and other domestic airlines: get a clue. You think you are following the European carrier model by charging for everything and being "efficient" with services. The thing you miss is that the European carriers with this model offer lower prices! Standard-priced airlines offer higher prices, but standard services.
Flying has become an in-human experience. And as my flight attendant said on my last flight "well, people just have to deal - it is public transportation". Since when is flying like buying a ticket on the bus? Well, actually, riding the bus is a better experience - and much, much cheaper. Now if only I could take one to Europe.