“A Complete Disaster”
Flight from Philadelphia to Phoenix
- One Way
- Number of Stops:
- 1 stop in Minneapolis, Minnesota
- Date of Flight:
- August 2010
- Seat Class:
When we got to the Philadelphia airport at 5AM with 2 small children, we were forced to get in line to check-in because the Delta website had not been working the night before.
I tried using the check-in kiosk at the airport while my wife and the kids sttod in line. I was unable to print the boarding passes there because their system went down about half way through the process.
After standing in line for about 30-45 minutes we were told that if we did not have boarding passes that we needed to go to the other counter on the other side of the TSA at the far end of the terminal. Of course there were no signs that indicated this.
So, we quickly hurried to the other end only to find a line that was twice as long as the previous one. We were now getting dangerously close to our departure time and I was able to convince a ticket agent to expedite our wait.
After getting our boarding passes we hurried to security and waited in line only to find out that the ticket agent had failed to give us one of the boarding passes for the kids. So, I left the wife and kids at the security gate and ran all the way back to the ticket agent and got the boarding pass I needed.
We made it to the gate just in time and were one of the last passengers to board. At the gate we learned that our seats (which we had reserved and picked when making the reservation) had been reassigned and that we were now not sitting together.
Needless to say, I was a little frustrated at this point and as I explained to the stewardess that I wanted the seats we reserved, I got what turned out to be the closest thing to an apology I would receive when she said, "Yeah, you are right. We used to have problems when we were Northwest, but Delta sucks."